Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 21, 2018, 3:33 pm
#211
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
Correct point total now showing on desktop browser logon.
Aug 21, 2018, 3:38 pm
#212
Join Date: Feb 2003
Location: On strike
Posts: 8,135
On the summary screen when merging, the lifetime nights to be merged (both sides) are just this years nights, it doesn't show lifetime totals. Is that what everybody else is seeing?
Summary screen says 32 SPG LT nights and 2 Marriott LT nights, which are this years totals only. (If totals were actual LT nights, should show 650+ and 250+)
Summary screen says 32 SPG LT nights and 2 Marriott LT nights, which are this years totals only. (If totals were actual LT nights, should show 650+ and 250+)
In other words, false alarm. It's just a bad label & not an indication that the data is mangled for your account, forecheck and LIH Prem.
Aug 21, 2018, 3:39 pm
#213
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott LT Titanium
Posts: 3,930
Merged my accounts successfully The merge does seem to trigger an update to LT status (except LTPP). Neither my MR nor my SPG accounts were showing LT status (I had LTG with SPG) until I combined accounts. The combined MR now shows LTP based on my 1033 combined nights and 18 years of Plat. I expect that the sweep in Jan will get me LTPP (although with the reports that LTPP only gets you Plat benefits, I'm not sure it matters).
Notes: I did not use an incognito browser tab when merging. I had accessed both accounts with the same browser prior to combining. Both accounts used the same email address (different passwords). I saw the current year nights labeled as "lifetime", but the numbers were correct for this year. All numbers look correct after combining (except I think it still shows an extra Plat year from the SPG side. Not sure where that came from). When logging in now, I get a message "Congratulations for combining your accounts" instead of the "Combine your accounts" message.
Notes: I did not use an incognito browser tab when merging. I had accessed both accounts with the same browser prior to combining. Both accounts used the same email address (different passwords). I saw the current year nights labeled as "lifetime", but the numbers were correct for this year. All numbers look correct after combining (except I think it still shows an extra Plat year from the SPG side. Not sure where that came from). When logging in now, I get a message "Congratulations for combining your accounts" instead of the "Combine your accounts" message.
Aug 21, 2018, 3:48 pm
#214
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
Aug 21, 2018, 3:53 pm
#215
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
I tried merging starting with one of the links in the FAQ. It did not work. It failed with a vague error message after asking me for logins for both my legacy MR and SPG accounts. Subsequently I logged in to my Marriott account to see what happened, and was prompted with a "Combine Your Accounts" screen. When I went through the steps with that, it did work. I recommend against anyone starting with the links above. Instead log in to the account you prefer to use and follow the prompts from there.
Aug 21, 2018, 4:02 pm
#217
Suspended
Join Date: Aug 2018
Posts: 590
I tried merging starting with one of the links in the FAQ. It did not work. It failed with a vague error message after asking me for logins for both my legacy MR and SPG accounts. Subsequently I logged in to my Marriott account to see what happened, and was prompted with a "Combine Your Accounts" screen. When I went through the steps with that, it did work. I recommend against anyone starting with the links above. Instead log in to the account you prefer to use and follow the prompts from there.
Aug 21, 2018, 4:04 pm
#218
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,948
FINALLY got the accounts to merge but no clue what I did differently for this last try. However, I cannot add/change the cc in profile (could not before merging in the last few days nor after merging today). While I can use different cc tomorrow at check in, I'd like it changed on the account so there are no accidental charges to cc currently in profile. Annoying.
Also, while my points have merged, my upcoming stays haven't. Hope this isn't a problem tomorrow (my Sheraton rez seems to have fallen off everywhere).
And...don't forget to check you Amex offers for SPG $60 off $300. Expires in Sept.
Also, while my points have merged, my upcoming stays haven't. Hope this isn't a problem tomorrow (my Sheraton rez seems to have fallen off everywhere).
And...don't forget to check you Amex offers for SPG $60 off $300. Expires in Sept.
Aug 21, 2018, 4:05 pm
#219
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I just successfully merged. Lifetime status updated no problem, points, etc.
One thing I would note - when you go to login to combine the accounts, it says do not use the pre-populated info - and this is true. When I used the pre-populated info the login failed. When I cleared it and retyped it, it worked fine.
One thing I would note - when you go to login to combine the accounts, it says do not use the pre-populated info - and this is true. When I used the pre-populated info the login failed. When I cleared it and retyped it, it worked fine.
Aug 21, 2018, 4:31 pm
#220
Join Date: Jan 2013
Programs: Marriott LTT, DL FO
Posts: 185
I merged, but my one reservation from SPG did not get transferred over to my account. It's not for a couple months, so I'm not too worried about it yet, but I'll check back in a few days to see if it shows up. Points and nights seem to have come across as expected.
Still waiting for my nights and points to post from my stay last week though.
Still waiting for my nights and points to post from my stay last week though.
Aug 21, 2018, 5:03 pm
#221
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail.
Also this has some dismal implications for their password management (i.e. they're not hashed).
Aug 21, 2018, 5:06 pm
#223
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 48
I know this has probably been asked a million times but I couldn't find the answer. I was only 2 stays away from becoming SPG platinum but my account says 41 nights. Does anybody know if the 2019 deadline still applies to earn SPG Plat?
Aug 21, 2018, 5:16 pm
#224
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,195
I go through the process but before I hit confirm I get these errors:
-SPG plus Marriott lifetime nights are both this years nights only
-It leaves out one of the bookings on the SPG side
-I hit confirm anyone and then I get an error message that says cannot merge at this time
-SPG plus Marriott lifetime nights are both this years nights only
-It leaves out one of the bookings on the SPG side
-I hit confirm anyone and then I get an error message that says cannot merge at this time
At the end of the combination process when I hit confirm, I get the error message that merging can't happen at this time, too. I've tried it three times.
I wonder if it's tied to the reservations not yet showing up properly on the Marriott Rewards and SPG websites, and on the final merge check, it fails. Speculation only.
(I know the actual reservations are still okay, because I can look them up by confirmation numbers.)
Aug 21, 2018, 5:27 pm
#225
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Both programs included (not necessarily limited to?) nine-digit account numbers, so presumably there was the prospect of overlap. There would be different ways to approach this issue - one would be to set up a block of SPG account numbers known to not overlap with anything on the MR side, and do a temporary migration to that space. It's literally just mouse clicks for the end user and then completely thrown away and forgotten, so I certainly don't hold anything against them for taking such an approach (assuming my educated guess here is anywhere near correct).