anyuser

If you log out and then log back in, I am finding the combine hasnt happened and it offers you the link to start again. However this just repeats the failure to combine. Best to wait I think.
Update:
Combine just worked for me.

Seattlenerd

I candidly wonder, not having any inside knowledge of how the merging works, if the repeated failures being reported (followed by some of those failures leading to successes at apparently random times), is a systems capacity issue. In other words, if the final merge step has to be perfectly timed with system availability for API calls and the like. If not, it fails, because there's some kind of availability or capacity issue at this time.

PDXRoy

I start the merge from the link and no matter what I do, I cannot log into the 2nd account. It doesn't matter whether I choose to retain SPG# or Marriott#. My email and password are the same on both accounts (I know, bad password practice). Could this be causing the problem? I just keep getting the "Can't log in right now, try again later"

RobOnLI

I asked this question above and got no response.

I merged my accounts two days ago. After almost 48 hours the SNAs appeared in my Marriott account. There's now a red warning at the top of the activity page telling me that my SNAs and any free night certs are in the process of being transferred and to give it 72 hours.

My SNAs are there. However, one reservation technically has SNAs pending.

I noticed something was different as the Marriott mobile app showed all my reservations and it said that SNAs were not eligible on them. Of course they are but I imagine that the mobile app isn't fully supporting SNA upgrades just yet.

So give it time. Your SNAs will transfer in a day or so. They are not lost. And it appears we'll have the ability to add them to a reservation through the mobile app very soon as well.

-RM

OverlordQ

Yay?

Hairbus380

Same here.

Worse yet, My SPG points were modified to exactly match my MR points, where I only held 761. I lost 15k or so SPG and now hold 761 MR and 761 SPG.

Seattlenerd

Okay, I tried again at another random time on the Marriott Rewards website, got to the final merge step ... and was immediately taken back to the first screen where I started the merge process.

But when I started to go through the merge process again on the Marriott website, at one of the steps it showed all of my points and YTD nights had transferred to the Marriott Rewards account, and there was a zero balance in the SPG account.

So I successfully combined.

The Marriott app also shows the combination was successful and that I've gone from Lifetime Gold to Lifetime Platinum (with a total of 1161 nights and 20 years Platinum, across both programs). Guessing the Platinum Premier will appear in January when that sweep occurs, since I didn't have 750 nights in a single, uncombined program.

The Marriott app definitely seems to be more solid, and have more information, than the website.

One note: the Marriott Rewards website didn't immediately show my updated lifetime status to Platinum or my points to the combined total (as the app did). But that's likely a cookie issue for the website. I was able to see the updated status and points total on the Marriott website by opening a new incognito browser tab and logging in again.

I'm still missing several reservations on both the Marriott and Starwood sides (the same ones I was missing before) and which I trust will eventually show up again.

PDXRoy

I grabbed screenshots of the independent status and progress pages on the SPG and Marriott android apps. I did this to be able to challenge the final outcome as I'm not very convinced they will get this right anythime soon. They seem to still show the correct independent information but the website is FUBAR

Seattlenerd

Agreed. I consider the apps (perhaps incorrectly) the source of truth, not the websites. At least the apps have more info and seem accurate.

Trav1970

Apologies if this has been discussed in another thread.

I have not yet merged my accounts.
My Marriott account seems to not consider the bonus nights (rollover from last year) as part of the achievement against Ambassador this year. Last year, I had more than 100 actual nights and more than 20 000 spend. The system appears to show the spend (under 20 000 dollars, though) for 2018 correctly. With the rollover nights missing, I am short of the 100 nights this year. Rollover nights display correctly on the account summary level, though.
My SPG account shows the night count for 2018 correctly. It also shows a zero spend for these nights, which is clearly incorrect.

A couple of days ago the system showed me being Platinum Premier with Ambassador. Today both accounts show me being just Platinum Premier (lifetime). Is anyone else experiencing similar behavior from the system, or should I raise a question with customer support?

PDXRoy

OTPorBust

Boraxo

Given I am happy with my current status, I see no reason to combine accounts until the IT issues are sorted out. I see no upside unless you are being bumped into a higher tier, particularly as the "lifetime" nights only shows my YTD activity and not my actual lifetime balance.

PDXRoy

OK, finally some semblance of success. I had to reset my Marriot password. My passwords for both programs were the same FYI

Simon

I get to the point that it is willing to do the merge, but is now claiming that my nights from this year are my "Lifetime Nights", so I stopped immediately. It's been doing this all day.