Combine Accounts Update
 

Members,

This weekend, we began the process of updating our systems to launch our new loyalty program.

At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on Marriott.com, SPG.com and corresponding apps.

Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your Rewards and SPG accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.

To combine your accounts, all you need is your login info for both accounts. Combine and keep your Rewards number here. Prefer to keep your new SPG number? Combine here.

We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.

As a reminder, status.marriott.com will periodically have additional updates.

8/20 Update

We are excited to announce that Combine Accounts functionality is now rolling out in batches to members through tomorrow. As a result, when members log in and see the prompt, they will now have the opportunity to combine their accounts.


Best regards,

Marriott Rewards Insider

It is unclear to me after looking, where in the profiles you can see if accounts are combined or to combine them. I have tried every page. Can you tell us please.

You won't see it yet. Per the preceding post, the functionality to combine accounts will start to roll out later today and will be done in batches.

Screen shot screen shot screen shot before you do any combining

Thank you for the update.

Can you confirm that those of us who successfully status challenged to Marriott Platinum last year will be moved to Platinum Premier?

Right now, we're just showing as "Platinum," and none too happy about that, since it's effectively the same level as old Marriott Gold, which we held before meeting the challenge criteria.

Thanks. sorry I missed that.

I have only seen "drive by posts" by Marriott Concierge, so don't expect a reply. Follow the appropriate thread to see what others are experiencing.

I didn't ask for your commentary.

I assume Marriott Rewards Insider is following this thread, and many of us would appreciate clarification before taking the time to contact Marriott directly. That would also save Marriott customer service reps the time of having to field unnecessary phone calls.

I need some help please. I booked two rooms using points (one from my legacy SPG account and the other from the legacy Marriott account). The room from the legacy Marriott account booked instantly; the room from the legacy SPG account did not book; however, the points were withdrawn. I never received a confirmation number or an email confirming the booking. Thanks.

anyone else in my boat ?my SPG statement closes on 14th (bad timing) and I was supposed to get 50K+ spg points on my last statement. When I log on into the spg website (which redirects to marriott), I was assigned a new marriott number but there is no activity from my credit card statement ending in 14th.

I wouldn't worry about much, it probably just needs more time. AMEX still sends the points to Marriott using your old SPG number, but Marriott does know which account it is. In their database both your old and new number are pointing to the same person.

Please read the earlier posts in this thread.

Hello,

What happens if your status is different in each program and you combine accounts?

Currently Gold in SPG but showing Platinum in Marriott. What would you end up with if you combined your accounts?

Thanks for any replies

alrvd83 - the combine accounts feature will be done in batches starting later today.

Horace - consider it would've been more helpful and taken you just as long to answer the question posed. Maybe a few more words... but surely more helpful.