Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 21, 2018, 5:31 pm
#226
Join Date: Mar 2017
Posts: 161
So i am in a similar boat.. SPG closed on 8/13... does that mean that my spend from 7/14 - 7/31 is 3:1 and 8/1 - 8/13 is 2:1?
Aug 21, 2018, 5:32 pm
#227
Join Date: Oct 2013
Location: Montreal
Posts: 586
After merging my SPG and Marriott accounts, I was expecting my SPG points from my August Amex statement to show up. Yet, my account is still short and it's been nearly 2 weeks. When is an appropriate time to start prodding Amex?
Aug 21, 2018, 5:50 pm
#228
Join Date: Feb 2006
Programs: Hilton Diamond for life, Bonvoy Titanium for Life, Delta Million Miler, Delta Platinum
Posts: 168
Just successfully merged. Points are correct. Reservations correct. Only shows my 2000+ Marriott lifetime nights. Doesn’t add in my 505 SPG nights
Aug 21, 2018, 6:01 pm
#229
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
So my Marriott account only shows my SPG data. When I try to merge, it says I have 0 reservations on my SPG side....and just throws an error at the end.
Aug 21, 2018, 6:28 pm
#231
Join Date: Jan 2003
Posts: 3,786
I have successfully combined the accounts! Now my SPG account said I have migrated to another account, pointed me to the marriott login. When I try to login to my marriott account, it now said it is having difficulty logging me in, but don't worry they are working on it. Hmmm.... I guess I can still login to my Hyatt and Hilton accounts. ;p
Aug 21, 2018, 6:29 pm
#232
Join Date: Nov 2008
Posts: 121
Instead of what I'm used to I'm assigned a brand new SPG account number. The whole process seems to be clumsy at the top level (I'm a former IT Senior Administrator and I feel the pain of the low to mid tier guys, they are just doing what are being assigned, I don't blame them for the chaos, but the top planners). What exactly is the goal here? If the goal is one single account, why not push all the SPG and Ritz into Marriott? It's already linked, you literally just need to combined the old SPG/Ritz into the existing Marriott.
Instead, so far as I can tell, they kept the SPG separate, but with Marriott-esque updates, assigned brand new account numbers, and now it's a big mess (so far the ones I've found - lost Life Time Membership status, reservations gone, activities for the past month and a half not posted, and a few minor kinks).
I'm really puzzled that Marriott seems to decided to take a much complicated route when the most direct and expedite route is simply subsumed SPG/Ritz into Marriott. I guess Marriott has decided SPG and Ritz are brands they wanted to keep promoting? Makes no sense.
Instead, so far as I can tell, they kept the SPG separate, but with Marriott-esque updates, assigned brand new account numbers, and now it's a big mess (so far the ones I've found - lost Life Time Membership status, reservations gone, activities for the past month and a half not posted, and a few minor kinks).
I'm really puzzled that Marriott seems to decided to take a much complicated route when the most direct and expedite route is simply subsumed SPG/Ritz into Marriott. I guess Marriott has decided SPG and Ritz are brands they wanted to keep promoting? Makes no sense.
Aug 21, 2018, 6:43 pm
#233
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
I'm sure it's answered before but can't find the answer:
If we are close to legacy lifetime platinum, does combining our accounts mean we can only qualify using the new lifetime requirements? Or will the system still track towards the legacy rules in addition to the new ones?
If we are close to legacy lifetime platinum, does combining our accounts mean we can only qualify using the new lifetime requirements? Or will the system still track towards the legacy rules in addition to the new ones?
Aug 21, 2018, 6:54 pm
#234
Join Date: May 2010
Location: AZ
Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry
Posts: 246
Well, I cannot login to either my Ritz Marriott or my SPG account. I thought this was going to take a couple of days but more likely a few weeks to get everyone straightened out. These mergers never seem to go well, you would think by now they would have a better process for this kind of thing.
Aug 21, 2018, 6:58 pm
#235
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
If you can’t log using legacy SPG# because SPG password is too long for the new website, you will have to obtain the new SPG# by calling in and resetting password using new SPG#.
Password hash it not a problem, the length of the password field on the UI is limited to 20 characters, it does not mean the field the password is stored behind the scene is less than 20 character.
Aug 21, 2018, 7:04 pm
#236
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
LOL, and we don't even need to go many years back to find a worse merger than Marriott Starwood, and we can stick with hotels. I am assuming that OP did not experience Fairmont/Accor less than 2 months ago. Some things were better, some were worse, but the task for Marriott was several levels more complex as Fairmont only has a handful of hotels and there were no points to deal with.
Aug 21, 2018, 7:12 pm
#237
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I'm sure it's answered before but can't find the answer:
If we are close to legacy lifetime platinum, does combining our accounts mean we can only qualify using the new lifetime requirements? Or will the system still track towards the legacy rules in addition to the new ones?
If we are close to legacy lifetime platinum, does combining our accounts mean we can only qualify using the new lifetime requirements? Or will the system still track towards the legacy rules in addition to the new ones?
Aug 21, 2018, 7:27 pm
#238
Join Date: Feb 2009
Location: HPN
Programs: Marriott Lifetime Titanium, United Silver, Hertz Presidents
Posts: 124
I'm getting mixed views, so am afraid I'll lose something if I try to merge. My "Overview" in SPG-mode shows I am LTP at the very bottom. When I click through to see the details, however, it hows I have 558 nights, but need 600. Now, I just earned LTP status at SPG prior to the merger, have emails confirming this, it shows on my overview, yet my SPG "Summary" shows me needing 600 nights! It doesn't
t say, 'Hey customer, it's all good, the 600 is only for others. You were already an SPG LTP, so don't worry!' It doesn't say that. That is concern #1 . I'd hate to merge and lose status.
Next is the preview of what is being combined if I merge accounts: note that 'Everything...' in the window below, which shows both accounts side by side, no longer shows my lifetime nights as being 558! Instead, it shows only "62" lifetime nights!! How scary is that?! "Everything..."? Ahhh, not quite :-)
If I were to pull the trigger, and suddenly my 19 years of history were to be rolled back to only 62 nights, I'd have nothing left (if the data merges and the old data is gone), to show for myself, eh?
Because this merge seems so spotty, I am leery that they might not even have things backed up where a call center worker can easily 'see' my details, sans the error.
Who is our advocate? Us, alone, methinks?
Do we just hope our accounts will all magically hash themselves out? I see everyone posting successes, but are there any other potentially unlucky ones out there? Has anyone found similar results to the above? (Didn't mean to hog on this thread. This just seems to be the best one for the question.)
I genuinely hope this all works itself out and that I am just being nervous for no good reason.
Aug 21, 2018, 7:38 pm
#239
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
And in a triumph for technology, after being told my initial consolidation had failed, and then logging in 10 minutes later to find it had been a success (see my previous post), I then logged in an hour later to be invited to start the process all over again. This time however it's sort of a success. My SPG points have been added to my Marriotts balance - but at a 1:1 conversion rate (wasn't this supposed to be 3:1)? My total nights haven't been consolidated BUT my Lifetime Status is now showing correctly, even though adding in my SPG nights made no difference anyway. Clearly a work in progress
Aug 21, 2018, 7:45 pm
#240
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
And in a triumph for technology, after being told my initial consolidation had failed, and then logging in 10 minutes later to find it had been a success (see my previous post), I then logged in an hour later to be invited to start the process all over again. This time however it's sort of a success. My SPG points have been added to my Marriotts balance - but at a 1:1 conversion rate (wasn't this supposed to be 3:1)? My total nights haven't been consolidated BUT my Lifetime Status is now showing correctly, even though adding in my SPG nights made no difference anyway. Clearly a work in progress
-RM