Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 20, 2018, 6:17 pm
#76
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
mine merged successfully and was showing all upcoming reservations under the marriott account on the APP, but not online.
I just checked recently and now the APP isn't working, and also online its still not showing the upcoming reservations.
The nights and points did transfer successfully though!
I just checked recently and now the APP isn't working, and also online its still not showing the upcoming reservations.
The nights and points did transfer successfully though!
Aug 20, 2018, 6:24 pm
#78
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Aug 20, 2018, 6:31 pm
#79
Join Date: Aug 2004
Location: PDX
Programs: Delta 2MM/Diamond Elite, United 1K, Hyatt Globalist, Marriott Bonvoy Titanium Elite/LT Platinum
Posts: 112
My experience:
Merged from Marriott account. Was unable to do so from SPG account for some reason. Because of this, it now shows me as only having been a member since 2011 instead of when I joined SPG a decade earlier.
The good:
- Point totals are correct, up through all stays made through early August. (My SPG stay the night of 16 August has not yet posted anywhere, perhaps unsurprisingly.)
- My SPG Lifetime Gold status - which earlier disappeared - has now reappeared on the combined account.
- The combined nights boosted me up to Platinum Premier Elite status, as expected.
The not-so-good:
- 5 elite nights from SPG disappeared from this year's totals - these appear to be the SPG Amex nights. Hopefully these will be returned?
- All existing Marriott reservations appear, but my one existing SPG reservation has not yet been merged in.
- Trying to click on the 50 night benefit brings up a pop-up for username/password that does not work with the Marriott credentials.
- Did not receive a 75 night benefit despite crossing that when merging the two accounts together. Seems like people who cross the 75 night threshold should still get a second choice benefit...
The ???:
- Still not sure how my lifetime SPG night total went up....but it remained that way post-account merger.
- The little dial showing progress towards ambassador status shows the dollar figure (I haven't tried to calculate if it is correct or not) and a number of nights, which is quite a bit fewer than the number of nights stayed this year. Perhaps it only reflects paid nights? Does ambassador status require 100 paid nights? Or perhaps this is one figure which still has not fully updated. Unclear.
It will be interesting to see what other change/fixes emerge over the next 72 hours, as promised.
Merged from Marriott account. Was unable to do so from SPG account for some reason. Because of this, it now shows me as only having been a member since 2011 instead of when I joined SPG a decade earlier.
The good:
- Point totals are correct, up through all stays made through early August. (My SPG stay the night of 16 August has not yet posted anywhere, perhaps unsurprisingly.)
- My SPG Lifetime Gold status - which earlier disappeared - has now reappeared on the combined account.
- The combined nights boosted me up to Platinum Premier Elite status, as expected.
The not-so-good:
- 5 elite nights from SPG disappeared from this year's totals - these appear to be the SPG Amex nights. Hopefully these will be returned?
- All existing Marriott reservations appear, but my one existing SPG reservation has not yet been merged in.
- Trying to click on the 50 night benefit brings up a pop-up for username/password that does not work with the Marriott credentials.
- Did not receive a 75 night benefit despite crossing that when merging the two accounts together. Seems like people who cross the 75 night threshold should still get a second choice benefit...
The ???:
- Still not sure how my lifetime SPG night total went up....but it remained that way post-account merger.
- The little dial showing progress towards ambassador status shows the dollar figure (I haven't tried to calculate if it is correct or not) and a number of nights, which is quite a bit fewer than the number of nights stayed this year. Perhaps it only reflects paid nights? Does ambassador status require 100 paid nights? Or perhaps this is one figure which still has not fully updated. Unclear.
It will be interesting to see what other change/fixes emerge over the next 72 hours, as promised.
Last edited by LostInTranslation; Aug 20, 2018 at 6:36 pm Reason: Typo
Aug 20, 2018, 6:40 pm
#80
Join Date: Feb 2003
Location: Miami Beach - Copacabana Beach
Posts: 125
Just merged my accounts, SPG (550 nights) into the Marriott (350 nights) with 10+ Years SPG plat.
My Marriott account was pending lifetime silver yesterday and now is Lifetime Plat with Plat premier for the 2019 status.
All I have to wait for the the upgrade to Lifetime PP, guess that happeds in January??
Also, I don’t see suite nights in the marriot app.
My Marriott account was pending lifetime silver yesterday and now is Lifetime Plat with Plat premier for the 2019 status.
All I have to wait for the the upgrade to Lifetime PP, guess that happeds in January??
Also, I don’t see suite nights in the marriot app.
Aug 20, 2018, 7:06 pm
#81
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
My experience:
Merged from Marriott account. Was unable to do so from SPG account for some reason. Because of this, it now shows me as only having been a member since 2011 instead of when I joined SPG a decade earlier.
The good:
- Point totals are correct, up through all stays made through early August. (My SPG stay the night of 16 August has not yet posted anywhere, perhaps unsurprisingly.)
- My SPG Lifetime Gold status - which earlier disappeared - has now reappeared on the combined account.
- The combined nights boosted me up to Platinum Premier Elite status, as expected.
The not-so-good:
- 5 elite nights from SPG disappeared from this year's totals - these appear to be the SPG Amex nights. Hopefully these will be returned?
- All existing Marriott reservations appear, but my one existing SPG reservation has not yet been merged in.
- Trying to click on the 50 night benefit brings up a pop-up for username/password that does not work with the Marriott credentials.
- Did not receive a 75 night benefit despite crossing that when merging the two accounts together. Seems like people who cross the 75 night threshold should still get a second choice benefit...
The ???:
- Still not sure how my lifetime SPG night total went up....but it remained that way post-account merger.
- The little dial showing progress towards ambassador status shows the dollar figure (I haven't tried to calculate if it is correct or not) and a number of nights, which is quite a bit fewer than the number of nights stayed this year. Perhaps it only reflects paid nights? Does ambassador status require 100 paid nights? Or perhaps this is one figure which still has not fully updated. Unclear.
It will be interesting to see what other change/fixes emerge over the next 72 hours, as promised.
Merged from Marriott account. Was unable to do so from SPG account for some reason. Because of this, it now shows me as only having been a member since 2011 instead of when I joined SPG a decade earlier.
The good:
- Point totals are correct, up through all stays made through early August. (My SPG stay the night of 16 August has not yet posted anywhere, perhaps unsurprisingly.)
- My SPG Lifetime Gold status - which earlier disappeared - has now reappeared on the combined account.
- The combined nights boosted me up to Platinum Premier Elite status, as expected.
The not-so-good:
- 5 elite nights from SPG disappeared from this year's totals - these appear to be the SPG Amex nights. Hopefully these will be returned?
- All existing Marriott reservations appear, but my one existing SPG reservation has not yet been merged in.
- Trying to click on the 50 night benefit brings up a pop-up for username/password that does not work with the Marriott credentials.
- Did not receive a 75 night benefit despite crossing that when merging the two accounts together. Seems like people who cross the 75 night threshold should still get a second choice benefit...
The ???:
- Still not sure how my lifetime SPG night total went up....but it remained that way post-account merger.
- The little dial showing progress towards ambassador status shows the dollar figure (I haven't tried to calculate if it is correct or not) and a number of nights, which is quite a bit fewer than the number of nights stayed this year. Perhaps it only reflects paid nights? Does ambassador status require 100 paid nights? Or perhaps this is one figure which still has not fully updated. Unclear.
It will be interesting to see what other change/fixes emerge over the next 72 hours, as promised.
I surpassed 50 nights with the merger...
Aug 20, 2018, 7:12 pm
#82
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
I had SPG Gold from spend on the SPG credit card; my understanding is this was supposed to transfer to Marriott Gold in the new program which meant losing breakfast and lounge access. But after the cutover Marriott is showing me as Platinum. Any other datapoints? Glitch?
EDIT: Well, that didn't take long. We're both back down to gold this morning. Less than 12 hours.
Last edited by Low Roller; Aug 21, 2018 at 5:58 am
Aug 20, 2018, 7:15 pm
#83
Join Date: May 2016
Location: PBI
Programs: DL-PM, Hyatt-Globalist, Marriott-Titanium, Hilton-Diamond
Posts: 45
Thanks again!
Aug 20, 2018, 7:16 pm
#84
Join Date: Oct 2010
Posts: 38
My lifetime status is not displaying correctly either. I should have taken screeshots!!!! Called to get my SPG spreadsheet emailed and was told that they can't access my account "today."
Aug 20, 2018, 7:24 pm
#85
Join Date: May 2007
Location: Chicago
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 373
Members,
This weekend, we began the process of updating our systems to launch our new loyalty program.
At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on Marriott.com, SPG.com and corresponding apps.
Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your Rewards and SPG accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.
To combine your accounts, all you need is your login info for both accounts. Combine and keep your Rewards number here. Prefer to keep your new SPG number? Combine here.
We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.
As a reminder, status.marriott.com will periodically have additional updates.
8/20 Update
We are excited to announce that Combine Accounts functionality is now rolling out in batches to members through tomorrow. As a result, when members log in and see the prompt, they will now have the opportunity to combine their accounts.
Best regards,
Marriott Rewards Insider
This weekend, we began the process of updating our systems to launch our new loyalty program.
At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on Marriott.com, SPG.com and corresponding apps.
Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your Rewards and SPG accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.
To combine your accounts, all you need is your login info for both accounts. Combine and keep your Rewards number here. Prefer to keep your new SPG number? Combine here.
We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.
As a reminder, status.marriott.com will periodically have additional updates.
8/20 Update
We are excited to announce that Combine Accounts functionality is now rolling out in batches to members through tomorrow. As a result, when members log in and see the prompt, they will now have the opportunity to combine their accounts.
Best regards,
Marriott Rewards Insider
Aug 20, 2018, 7:28 pm
#86
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,087
Ignore & sorry for the confusion.
Last edited by philemer; Aug 21, 2018 at 12:43 pm
Aug 20, 2018, 7:33 pm
#87
Join Date: Jan 2005
Location: SFO
Programs: UA 1k 3MM, Bonvoy Lifetime Titanium
Posts: 31
I was able to merge successfully (new points total, current reservations, and lifetime nights appeared correctly at first in the browser after the merge, but now only SPG point, nights ytd show (current reservations are correct). In both iOS apps, nights totals, points, years of status, and current reservations are all correct. Was I wrong to assume that after the merge, my Lifetime Status would reflect the new level (15 years SPG Platinum and 867 nights) Platinum Premier Elite? It is still showing me as Platinum Elite without the "oak leaf clusters"? Previous to merge, I had 748 nights in SPG (with two pending from a stay ending 8/18), and 15 years platinum. I assume this will come out in the wash over the next few days?
Aug 20, 2018, 7:47 pm
#88
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
The status levels of the new programs are:
Member — 0-9 nights/year
Silver Elite — 10-24 nights/year
Gold Elite — 25-49 nights/year
Platinum Elite — 50-74 nights/year
Platinum Premier Elite — 75-99 nights/year
Platinum Premier Elite with Ambassador Service (100 nights + $20K qualifying spend)
Aug 20, 2018, 7:52 pm
#90
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Ti, OW Ruby
Posts: 1,852