Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 21, 2018, 3:13 am
#123
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,093
Mine worked on second attempt and app is showing Lifetime Platinum - 614 nights and 15 years! Better than I had hoped. 34 to Platinum Premier.
Aug 21, 2018, 4:06 am
#125
Join Date: Jan 2005
Location: Moscow, Russia
Programs: AA Gold
Posts: 230
SPG and Marriott points not combining correctly
I just combined my SPG and Marriott accounts online. Had 47,415 SPG points and 18,516 Marriott Points.
Per the 1:3 SPG:Marriott conversion ratio, I should have gotten 3*(47,415) + 18,516 = 160,761 points.
However, my (combined) Marriott account only shows 65,931... How do I fix this?
I'm especially concerned since I wanted to book a redemption stay.
Per the 1:3 SPG:Marriott conversion ratio, I should have gotten 3*(47,415) + 18,516 = 160,761 points.
However, my (combined) Marriott account only shows 65,931... How do I fix this?
I'm especially concerned since I wanted to book a redemption stay.
Aug 21, 2018, 4:11 am
#126
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I just combined my SPG and Marriott accounts online. Had 47,415 SPG points and 18,516 Marriott Points.
Per the 1:3 SPG:Marriott conversion ratio, I should have gotten 3*(47,415) + 18,516 = 160,761 points.
However, my (combined) Marriott account only shows 65,931... How do I fix this?
I'm especially concerned since I wanted to book a redemption stay.
Per the 1:3 SPG:Marriott conversion ratio, I should have gotten 3*(47,415) + 18,516 = 160,761 points.
However, my (combined) Marriott account only shows 65,931... How do I fix this?
I'm especially concerned since I wanted to book a redemption stay.
Aug 21, 2018, 4:43 am
#127
Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 435
I merged my accounts and can't see my Marriott reservations on the app! I see them on the website (thankfully, because I had 8 of them.) I'm also seeing some quirky issues like lifetime nights being different between app and website (only off by 2), app showing years at Platinum as 10 and website not showing anything right now (although it did before.) Very odd discrepancies with the reservations issue being the most worrisome due to on-line check-in, chat, etc. not being available.
Aug 21, 2018, 4:55 am
#128
Join Date: Nov 2001
Location: Washington, DC
Programs: UA1K MM, BA Gold, Hyatt LT Globalist, Bonvoy LTE, IHG Diam, HH Gold, Amtrak Sel Exec
Posts: 3,170
Just wanted to post success with combining accounts last night.
The link at the top of the wiki worked for me even thought the main merge page still said 'coming soon'. I was careful to make sure i was only logged into ONE account (Marriott) when i instantiated the link and it pulled that in and asked me to verify my SPG account to do the merge (using new account number, vs. email address, which was the same for both accounts).
The merging process perfectly added my nights, lifetime nights, lifetime years across both programs. I had 80+ nights this year, 10+ years and 750+ nights when i combined so it clicked me up from Platinum to Platinum Premier and clicked my Lifetime status to Lifetime Platinum. I expect it will click me to Lifetime Platinum Premier in January per the new T&C.
My SPG reservations did NOT port over immediately last night but they all appear as of this morning.
All said and done, I'd say it's been a pretty decent conversion process given the level of IT complexity.
The link at the top of the wiki worked for me even thought the main merge page still said 'coming soon'. I was careful to make sure i was only logged into ONE account (Marriott) when i instantiated the link and it pulled that in and asked me to verify my SPG account to do the merge (using new account number, vs. email address, which was the same for both accounts).
The merging process perfectly added my nights, lifetime nights, lifetime years across both programs. I had 80+ nights this year, 10+ years and 750+ nights when i combined so it clicked me up from Platinum to Platinum Premier and clicked my Lifetime status to Lifetime Platinum. I expect it will click me to Lifetime Platinum Premier in January per the new T&C.
My SPG reservations did NOT port over immediately last night but they all appear as of this morning.
All said and done, I'd say it's been a pretty decent conversion process given the level of IT complexity.
Aug 21, 2018, 4:59 am
#129
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
All of my SPG reservations appeared this morning. I had emailed MR right after I did the merge, and I had an email from them this morning saying it would take 48 hours. If it had taken that long, that would be fine, but why didn't they say that? It sounded like they were supposed to show up immediately, so of course that caused concern when they did not.
Aug 21, 2018, 5:02 am
#130
Join Date: Jul 2014
Location: Australia
Programs: KrisFlyer, AA, Qantas, SPG, Marriott
Posts: 592
Aug 21, 2018, 5:19 am
#131
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Just want add my experience. Combined my accounts on Sunday morning. All numbers match a couple of additional Plat years on the MR side that I wasn't fully aware of. Initially my spg reservations did not show but was migrated within 6h. For me it worked seemlessly.
Aug 21, 2018, 5:37 am
#132
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,072
I combined this morning and the points, nights and SNA's came over. My summary page on the mobile app looks to be accurate, which means I should expect LTPP at beginning of 2019 since I met the minimum 750 night requirement!
Last edited by PHL; Aug 21, 2018 at 5:59 am Reason: Clarification of policy
Aug 21, 2018, 5:45 am
#133
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Reservations showed up on the App last night and on the website this morning.
Still missing 375,000 points from cancelled SPG reservation that never posted back to the account - apparently it is a "known issue" and they working on it, although no real time estimation for a fix was given.
Aug 21, 2018, 5:56 am
#134
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
Aug 21, 2018, 6:12 am
#135
Join Date: Oct 2010
Location: USA
Programs: AS MVP; UA Gold; DL Gold; Marriott Titanium
Posts: 156
Just merged account with the anchor account being SPG.
All the points merged correctly, and it shows the correct number of remaining SNA.
My account is also displaying all my currently reservations with (where appropriate) SNA applied.
My one attached TP 7-day cert is still still attached to my reservation.
My two unattached TP 7-day certs and my one unattached credit card annual fee cert are still pending post-account merge.
So far so good.
All the points merged correctly, and it shows the correct number of remaining SNA.
My account is also displaying all my currently reservations with (where appropriate) SNA applied.
My one attached TP 7-day cert is still still attached to my reservation.
My two unattached TP 7-day certs and my one unattached credit card annual fee cert are still pending post-account merge.
So far so good.