Originally Posted by
Starwood Lurker
I don't think they are coming back. This appears to have been done to correct an error in the data transfer process.
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Thanks for feedback.
Great to know after the merge that we have to bring a proof for that! When I merged the accounts, I checked and it was correct (total 211 lifetime nights, whih was aligned with my activity so far), so I didn't take any screenshot of totals from Marriott and SPG... Difficult now to bring a proof, and strange that I don't get any feedback (at least, the generic message).
The good thing is that I found back a lot of my SPG yearly summary, and doing the total, I am above the 179 lifetime night after the deduction (and this total of 179 lifetime night is incorrect).... so the deduction was a mistake for my case!).
But, I have nothing regarding my activity on Marriot, as it was no automatic summary of yearly activity from the program.
I will send a message to the address e-mail you mentioned tomorrow morning (CET time) with partial proof, but honestly, this is clearly a nightmare!