Seattlenerd

William, I'm one of those who has screenshot "proof" (taken a week before the systems were merged) that my lifetime nights, for SPG and Marriott Rewards separately, were combined and totalled correctly at the time I merged my accounts and then inexplicably dropped a few weeks later. It wasn't enough of a drop to affect my lifetime status, but it was slightly surprising.

Is this information that would be useful to send to the email address to help diagnose whether there's a larger issue for some people?

Starwood Lurker

I can't see that it would hurt.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

TSparky

In my case none of my SPG lifetime nights came over. I contacted Marriott on 9/9 and have heard nothing since.

puchong

For those of us who have not yet merged our accounts, what is the date when Marriott will forcibly merge them? Is there a rule of thumb as to which will be retained and which (Marriott or SPG #) will be discarded?

CCIE_Flyer

Is that known to be a thing that'll happen? Or, instead, will there be a date where combining will no longer be a possibility? I pose this question, as at this point I harbor serious reservations as to Marriott IT's ability or bandwidth/willingness to undertake something that sounds pretty far at the outside edge of their capabilities (consider minor variables such as Mike vs Michael, a five-digit zip code vs nine - on and on)...

sdsearch

Last I heard, it's not clear whether Marriott will ever forcibly merge them.

First of all, I'm not sure how easily they could tell what to forcibly merge, even if they wanted to forcibly merge, in the case of unlinked accounts. It would only be easy to tell which accounts to forcibly merge in the case of already-linked accounts.

I assume that at some point (who knows when, presumably not until 2019) both the Marriott and SPG sites will start working and looking 100% identically.

There may, however, be a point after which they will refuse to let you merge accounts, and will instead close down accounts that they find were not merged after a "final warning" (if a "final warning" is indeed issued), given that other than Marriott-SPG-Ritz duplication, Marriott doesn't allow multiple accounts. So once there is absolutely zero difference between Marriott and SPG account, continuing to hold dupilcates might be in violation of T&Cs.

fumje

(Not sure if this is the right thread, would appreciate a link if not.)

I haven't combined my accounts.

My ex-SPG account has some points, and some disclaimers that Marriott is not sure if they're reflecting my activity accurately. It does not have any stated expiry for those points, though. I have not used my SPG account since 18 Aug 18.

My Marriott account shows a points expiry date that rolls with my activity.

Is it the case that, at least for the known future, there is no expiry for my SPG points?

RogerD408

Both programs have had expiry dates. However, both also waive that if you have LT status. MPG also has an expiry date unless you have LT status. MR's habit appears to have been to take the points "sometime" after expiry and not always right at the mark. Also, if you take it to the wire the transaction date is what's important and not the post date. Yes, you'll need to make the request but the points can be reinstated, but it's wise to take care of it earlier than later.

RogerD408

Looks like I found a good reason to hold off combining my accounts. My original/present MR account number starts with a zero and sure enough it has the booking problem. So if I had to combine today, my SPG account would be the wiser choice. I am sure they will get it fixed, but if I was booking rooms, I'd want it to actually work.

fumje

Thanks. ^

BernardBlack

Is there a better direction in which to do the consolidation? Open old Starwood account and merge in the Marriott one, or vice versa?

Status is identical (I didn't recall having status with either, but maybe the handful of Marriott nights and two nights in a Westin last year together made the cut). I have more points in Marriott, but neither tally is especially high given the new Marriott-par value. I have a single future reservation, attached to my legacy Marriott account but for a Starwood property.

RogerD408

Doesn't sound like it would make much difference. However, the one thing I would check is if either account starts with a zero. If so, merge it to the other. IT is having some issues processing reservations if it does. Is your status annual or LT?

BernardBlack

Status is annual, Silver. Neither account starts with a zero.

BernardBlack

I merged Starwood into Marriott. It looks OK so far. Thanks.

craigthemif

Zero might be fixed. I was finally able to book an SPG hotel using points the other day and my account number didn't show the 0 on the spg.com website.