Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 16, 2018, 9:18 pm
#736
Join Date: Dec 2007
Location: CLT
Programs: Hilton Diamond, AA Gold, base with everyone else
Posts: 152
Hi All - Do the combined points show up instantaneously after the merge like it says on the website or does it take 72 hours? I merged and am still able to log on separately with the 2 accounts showing their points accordingly. If I click the start merge again, it just brought me to the merge information page. It didn't pop up with the merge window again. I am questioning myself if I had done it correctly. Any input is greatly appreciated.
Sep 16, 2018, 9:21 pm
#737
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I stayed at the Westin Vancouver Grand this weekend. I had booked the stay when I was Marriott Gold and Starwood Gold. As of three weeks ago, I'm Marriott Platinum. The agent on duty when I checked in still showed me as Marriott Gold. I had to show him the Marriott Platinum card in my Apple Wallet to convince him of the proper status.
Sep 16, 2018, 10:40 pm
#738
Join Date: Jan 2007
Location: SAN
Posts: 127
So it seems that most people here are complaining about missing stays, great. But does anyone still have a problem with the points balance being completely screwed up? I had over 100K SPG points before the merge, and now they are all gone. All I have is some ridiculously low number in my "new account", even though even latest activity shows thousands more (from my SPG Amex spend loading every month). Tried to contact CS twice via email (no response), and twice by phone couple of weeks ago - "will be fixed soon". Appalling incompetency. Any suggestions on how to escalate this to someone who can actually get things fixed? I want to book award travel.
Sep 17, 2018, 6:06 am
#739
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I stayed at the Westin Vancouver Grand this weekend. I had booked the stay when I was Marriott Gold and Starwood Gold. As of three weeks ago, I'm Marriott Platinum. The agent on duty when I checked in still showed me as Marriott Gold. I had to show him the Marriott Platinum card in my Apple Wallet to convince him of the proper status.
Sep 17, 2018, 6:22 am
#740
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,952
So it seems that most people here are complaining about missing stays, great. But does anyone still have a problem with the points balance being completely screwed up? I had over 100K SPG points before the merge, and now they are all gone. All I have is some ridiculously low number in my "new account", even though even latest activity shows thousands more (from my SPG Amex spend loading every month). Tried to contact CS twice via email (no response), and twice by phone couple of weeks ago - "will be fixed soon". Appalling incompetency. Any suggestions on how to escalate this to someone who can actually get things fixed? I want to book award travel.
Sep 17, 2018, 9:36 am
#741
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
I have had a lot of issues with SPG reservations since the merger where my status was not showing after combining the accounts. Had to be updated manually at check-in after I got a 'WT?' response when I asked where I would find the club lounge. I am now emailing the hotels a week before I come just to make sure things are correct in my reservation. Frustrating.
Sep 17, 2018, 12:31 pm
#742
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Sorry if this has been asked before, but has it been determined what the affects of merging are on those of us who are trying for lifetime platinum the old way. I would think as long as I keep the marriot number I should be ok. Also, is their a deadline to do the merge?
Sep 17, 2018, 4:09 pm
#743
Join Date: Aug 2011
Programs: UA 1K | Marriott LT Platinum
Posts: 459
I was SPG Platinum 75 going into the IT integration on 8/18 (based on nights stayed in 2017 - 90+). Based on all charts and communication I was supposed to be Platinum Premier and this was correct for the first 3 days in the new system.
Out of the blue on the 4th day (in the middle of the process of merging accounts), my account was downgraded to regular Platinum and this hasn't been subsequently fixed.
Have called multiple times with a range of responses. Got a Marriott customer service manager who emphatically denied that I should be Platinum Premier as I hadn't stayed 75 nights yet this year. He said I temporarily received that status but was not entitled to it which is why I was downgraded. When I tried explaining the communication about status conversion and the fact that I earned it from last year, he stated SPG members could only earn it based on this year's stays as it is a new status (while simultaneously confirming that a Marriott Platinum would have become Platinum Premier based on last years stays).
A separate time, after waiting on hold for 1 hour 15 minutes, spoke to an SPG representative who said I absolutely should be grandfathered into Platinum Premier but would have to wait for the next rounds of system updates to hopefully fix it. Given that Marriott's IT folks are driving the updates, and half their people seem to have incorrect information, how should I have any faith that this will be fixed?
Anyone else in a similar boat? This isn't even an issue of doing a Platinum challenge - I stayed 92 nights last year and they want to deny me a full year of corresponding status. Absolutely ridiculous.
Out of the blue on the 4th day (in the middle of the process of merging accounts), my account was downgraded to regular Platinum and this hasn't been subsequently fixed.
Have called multiple times with a range of responses. Got a Marriott customer service manager who emphatically denied that I should be Platinum Premier as I hadn't stayed 75 nights yet this year. He said I temporarily received that status but was not entitled to it which is why I was downgraded. When I tried explaining the communication about status conversion and the fact that I earned it from last year, he stated SPG members could only earn it based on this year's stays as it is a new status (while simultaneously confirming that a Marriott Platinum would have become Platinum Premier based on last years stays).
A separate time, after waiting on hold for 1 hour 15 minutes, spoke to an SPG representative who said I absolutely should be grandfathered into Platinum Premier but would have to wait for the next rounds of system updates to hopefully fix it. Given that Marriott's IT folks are driving the updates, and half their people seem to have incorrect information, how should I have any faith that this will be fixed?
Anyone else in a similar boat? This isn't even an issue of doing a Platinum challenge - I stayed 92 nights last year and they want to deny me a full year of corresponding status. Absolutely ridiculous.
Sep 17, 2018, 4:30 pm
#744
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
I was SPG Platinum 75 going into the IT integration on 8/18 (based on nights stayed in 2017 - 90+). Based on all charts and communication I was supposed to be Platinum Premier and this was correct for the first 3 days in the new system.
Out of the blue on the 4th day (in the middle of the process of merging accounts), my account was downgraded to regular Platinum and this hasn't been subsequently fixed.
Have called multiple times with a range of responses. Got a Marriott customer service manager who emphatically denied that I should be Platinum Premier as I hadn't stayed 75 nights yet this year. He said I temporarily received that status but was not entitled to it which is why I was downgraded. When I tried explaining the communication about status conversion and the fact that I earned it from last year, he stated SPG members could only earn it based on this year's stays as it is a new status (while simultaneously confirming that a Marriott Platinum would have become Platinum Premier based on last years stays).
A separate time, after waiting on hold for 1 hour 15 minutes, spoke to an SPG representative who said I absolutely should be grandfathered into Platinum Premier but would have to wait for the next rounds of system updates to hopefully fix it. Given that Marriott's IT folks are driving the updates, and half their people seem to have incorrect information, how should I have any faith that this will be fixed?
Anyone else in a similar boat? This isn't even an issue of doing a Platinum challenge - I stayed 92 nights last year and they want to deny me a full year of corresponding status. Absolutely ridiculous.
Out of the blue on the 4th day (in the middle of the process of merging accounts), my account was downgraded to regular Platinum and this hasn't been subsequently fixed.
Have called multiple times with a range of responses. Got a Marriott customer service manager who emphatically denied that I should be Platinum Premier as I hadn't stayed 75 nights yet this year. He said I temporarily received that status but was not entitled to it which is why I was downgraded. When I tried explaining the communication about status conversion and the fact that I earned it from last year, he stated SPG members could only earn it based on this year's stays as it is a new status (while simultaneously confirming that a Marriott Platinum would have become Platinum Premier based on last years stays).
A separate time, after waiting on hold for 1 hour 15 minutes, spoke to an SPG representative who said I absolutely should be grandfathered into Platinum Premier but would have to wait for the next rounds of system updates to hopefully fix it. Given that Marriott's IT folks are driving the updates, and half their people seem to have incorrect information, how should I have any faith that this will be fixed?
Anyone else in a similar boat? This isn't even an issue of doing a Platinum challenge - I stayed 92 nights last year and they want to deny me a full year of corresponding status. Absolutely ridiculous.
Sep 17, 2018, 4:46 pm
#745
Join Date: Aug 2011
Programs: UA 1K | Marriott LT Platinum
Posts: 459
And we have no remedy for now, nor confidence that things will be fixed if not everyone at Marriott even understand how the conversion was supposed to work.
Sep 18, 2018, 9:48 am
#746
Join Date: Sep 2013
Posts: 877
Basically, if an answer is given by the @SPGAssist team, it has been vetted by accessing the appropriate team, in this case, probably someone in IT. I've never seen anyone on our team do otherwise, so I have fairly high confidence that the answer is going to be the same: We can't help with this.
I think the only shot that @coltonatx has at getting this fixed is to ask that his accounts be uncombined and perhaps start over. That is not a process that either a legacy Marriott or a legacy SPG associate can facilitate and still may not work. He/she should log into the current active account and go here. Once there, click on the link under Contact Us - Combine Loyalty Accounts. “Request help combining accounts” should be the subject.
Personally, I think that is a longshot, but it's the only one I think there is.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
I think the only shot that @coltonatx has at getting this fixed is to ask that his accounts be uncombined and perhaps start over. That is not a process that either a legacy Marriott or a legacy SPG associate can facilitate and still may not work. He/she should log into the current active account and go here. Once there, click on the link under Contact Us - Combine Loyalty Accounts. “Request help combining accounts” should be the subject.
Personally, I think that is a longshot, but it's the only one I think there is.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 18, 2018, 10:27 am
#747
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Anyone has done Combined Account recently, and how is the experience?
Do the SPG pts balances are finally correctly moved to the Marriott accounts after 72 hours processing time? In other words, has anyone experienced losing his SPG points in recent Combine Account process? Especially those who chose to keep their Marriott Accounts?
Really appreciate any data point. I may have to do the combine account soon due to the need to book reward nights from the Marriott side which correctly reflect the elite status while SPG side does not but SPG account has the bulk of the points.
Do the SPG pts balances are finally correctly moved to the Marriott accounts after 72 hours processing time? In other words, has anyone experienced losing his SPG points in recent Combine Account process? Especially those who chose to keep their Marriott Accounts?
Really appreciate any data point. I may have to do the combine account soon due to the need to book reward nights from the Marriott side which correctly reflect the elite status while SPG side does not but SPG account has the bulk of the points.
Sep 18, 2018, 12:56 pm
#748
Join Date: Mar 2015
Posts: 34
Combined Accounts and now I'm SPG?
Hi All,
I merged accounts a few weeks ago. Every time I log into the mobile app now, I get greeted as an ex-SPG member "Welcome SPG Member!" etc etc. Sometimes the Marriott desktop site even has SPG flair when I log in. However, I've always been a mainly Marriott user. 900 nights Marriott vs maybe 5 lifetime SPG nights.
I know I started the merge from logging in to Marriott.com, but somehow it must think I wanted to be known as an 'SPG' user?
Is there any way to adjust this, and would it have any long term implications?
I merged accounts a few weeks ago. Every time I log into the mobile app now, I get greeted as an ex-SPG member "Welcome SPG Member!" etc etc. Sometimes the Marriott desktop site even has SPG flair when I log in. However, I've always been a mainly Marriott user. 900 nights Marriott vs maybe 5 lifetime SPG nights.
I know I started the merge from logging in to Marriott.com, but somehow it must think I wanted to be known as an 'SPG' user?
Is there any way to adjust this, and would it have any long term implications?
Sep 18, 2018, 3:32 pm
#749
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Anyone has done Combined Account recently, and how is the experience?
Do the SPG pts balances are finally correctly moved to the Marriott accounts after 72 hours processing time? In other words, has anyone experienced losing his SPG points in recent Combine Account process? Especially those who chose to keep their Marriott Accounts?
Really appreciate any data point. I may have to do the combine account soon due to the need to book reward nights from the Marriott side which correctly reflect the elite status while SPG side does not but SPG account has the bulk of the points.
Do the SPG pts balances are finally correctly moved to the Marriott accounts after 72 hours processing time? In other words, has anyone experienced losing his SPG points in recent Combine Account process? Especially those who chose to keep their Marriott Accounts?
Really appreciate any data point. I may have to do the combine account soon due to the need to book reward nights from the Marriott side which correctly reflect the elite status while SPG side does not but SPG account has the bulk of the points.
Sep 18, 2018, 3:58 pm
#750
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Thanks for the encouragement. It is difficult to keep faith with the mess we have been put thru. Finger crossed it would work for me too especially I plan to keep the Marriott account.