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Old Sep 26, 2018 | 1:22 pm
  #803  
IrisT
15 Years on Site
 
Join Date: Jul 2009
Location: Michigan
Programs: Delta basic after Gold; HHonors, Diamond; Marriott/SPG Plat; IHG/PCR Plat; Avis, Hertz
Posts: 216
My merger profile looks accurate (status, points, stays, etc.); however, my reservation info online does not match the app.

For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.

Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.

Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
IrisT is offline