Originally Posted by
IrisT
My merger profile looks accurate (status, points, stays, etc.); however, my reservation info online does not match the app.
For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.
Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.
Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
I strongly suggest to ALWAYS keep your email confirmations and never rely upon the website for accurate data. For instance, in just about every case, rate details are kept in a linked list so they don't have to carry all that data for each and every reservation. Should the property decide to change the text of a particular rate code, all attached reservations will show the change. It's much easier to have your confirmation to prove what it was at time of booking rather than only being able to say that's not what it said when I booked the room. It's easy to get confused when you might be booking several stays a week and they all start to blur together, having something reliable to refer to will help greatly.