New problem
 

Website won't accept Amex anymore to make a reservation. I tried 3 different Amex cards. I was told all 3 cards were invalid. :td: Used my (non-SPG) Mastercard and the reservation went through.

This started happening yesterday morning. Was hoping it would correct itself, but nope!

Marriott, I am so fed up with your GARBAGE IT. Why don't you spend some money on a decent system instead of wasting it promoting your new Bonfire name and putting the Book of Mormon in hotel rooms.

That's been happening for as long as I can remember, even PM. IIRC it means the property has "taken control" of the reservation and you'll need to call them directly. That being said, IIRC you can use the "find reservation" link to look up details.

I can assure you Marriott does not spend any money on placing the Book of Mormon in your room. I personally find it offensive to place ANY religious scripture in my room, but don't lose any sleep over it.

As to it being insane how bad things are running with Marriott on the revenue development (a functional web site people can actually book rooms on) side, it really is astonishing. I've given up and only book Marriott rooms on Expedia now. Maybe if Arne writes a few big checks to Expedia he'll see the value in a functional web site...or more likely he'll block Expedia from booking the properties.

A picture is worth a bunch of words.
 

I believe her point was how quickly Marriott rushed superfluous changes (Bonvoy, BoM, etc.) instead of focusing on what really matters -- allowing people to use your website to do something simple and essential to your business -- to be able to find and book a room. Other features, like being able to see reservations, stays posting, folios e-mailed, and other things that any circa-1990s system could easily handle would be much appreciated.

Its been what, 2 years since the 'new and improved' website was rolled out, and it still functions almost the same, like a pile of garbage.

Everything about the merger and program changes just reek of being purely marketing driven with zero though to functionality or customer service. Meanwhile I bet there are a bunch of junior MBAs patting each other on the back for implementing the program and getting bonuses.

Another IT fail on Marriott.com:

Tried updating a friend's account that lapsed past the deadline to separate email address. He got a message saying they have deleted his email and to use the account number (that they graciously included in the message). Ok, fine, I got logged in and immediately taken to the change password page since it had been so long. Fine, but only problem is the only index into the account requires, wait for it, an EMAIL address! I'm not allowed to enter anything into the field, but it does allow me to enter the existing password and a new password set, no error message that an email is needed.

I realize exhaustive testing is probably not going to happen, but gotta wonder if ANY testing was done?

FYI, they only delete the email from his old SPG account Access to his old MR account was fine.

Website is failing for me most of the day today. Cancelled a reservation earlier today that I had booked with a Visa Anniversary Cert and it never showed back up as available. Had to call them and they had to manually recreate it.

Since then, been trying to book something with points on and off for the past couple of hours -- just trying now and then. Keep getting "The website is being stubborn. Please try later" and "An unexpected error has occurred" and "We’re temporarily unable to display the information you requested."

Not cool at all.

Interesting wrinkle, before suggesting a call to BONVoY is needed, I logged into the former MR account and selected the process to combine. It too used the email address to identify both accounts. Having been told the email was removed from the former SPG account, I left that field blank and the page errored out saying the email was necessary. I entered the same address for both accounts and it was accepted! Now let's see if the accounts do get combined.

Been trying 45 mins to book a room in HK. Can't do it. Get a symbol that says "servers being stubborn."

Switched to Hyatt. Second time last week switched to Hyatt because of IT issues

Now it's saying "502 Bad Gateway" and the rest of the page is blank smh.

I mean this is getting ridiculous at this point. This company really needs to get its act together. And that is coming from a Lifetime Titanium and Ambassador member. I'm fed up with this.

This is really disappointing as if the NO AMEX cards to use is still the case, then for prepaid reservations you can't get the multiplier for MB stays. Big thumbs down there.

On top of the website not listing email addresses to communicate with your property (even after you have made a reservation), unable to sort by price (yeah how stupid is that?), other issues of using the app vs. website, now the Amex card I hope they are working on this. For a business this is a basic function to make your customers happy and part of your marketing and customer service. FIX your IT already please!

Issues with marriott website
 

THE MARRIOTT WEBSITE HAS BEEN DOWN SINCE APPROXIMATELY 11pm EDT 3/30/2019. IT REMAINS DOWN.

Working fine for me at the moment.

And I reserved last week with my SPG Amex, FWIW.

First attempt to log in failed. Tried again and it worked.

Now, cant get search results to display.

Flaky....