Right! So what are customers in the parts of the world to do? A different site for their time zone?

Precisely my experience. And it does not show up on the app.

Same with App for me, just says it cant connect!

Posted this problem on post #866 ..... The issue still hasn't been fixed for me....

Good to know that Im not alone at least ;)

I'm not sure if it's possible for Marriott IT to respond in 5 days, maybe not even a month for that matter! Anyone know their release to production cycle?

Trying to make an award reservation but the points advance feature seems to have disappeared? It no longer appears for me as an option.. anyone else see the same thing??

It seems that points advance is only available if you don't have enough points. If you do, it is forcing you to book using points?

I had the same issue last night, but I was planning on using my points anyhow, so wasn't inconvenienced. Just make a fake reservation many months out to tie up your points and see if that solves the problem.

App automatically used 35K free night cert for 25K points redemption?
 

This is a bit of an odd one, but nothing seems to surprise me these days when it comes to Marriott IT. I made a reservation for 2 rooms for a 25K points level property using the iPhone app. I'd selected points, and it showed 25K points per room, so I'd proceeded to book via the app as I was traveling and it was on short notice. I was checking my points balance afterwards and found it odd that it had only deducted 25K points. That's when I noticed that it had used a certificate for up to 35K points for one of the room. The website always prompts and provides the option of using a certificate or points, but the app didn't do this - it just showed points, and then deducted the certificate for one of the rooms. I wouldn't have used the certificate on this stay, as I'd surely have another 35K redemption at some point later in the year, so definitely a bit frustrated that the lack of transparency in the app seems to have cost me 10K points. The stay had already occurred by the time I'd noticed the certificate had been used, so cancelling and rebooking isn't an option as it would be for a future stay with a long lead time. I'm planning to call Marriott when I get a chance, but the hold times seemed long earlier today when I'd tried. Anyone else encounter this? Not sure if this is a common problem with the new app, or perhaps a bug with an unusual combination of booking 2 rooms.

Same thing for me!

Hi gcashin,

We would like to help look into this issue. Please provide below information to us via private mail here or by email below:
Reservation and account details
Marriott Bonvoy APP version
Mobile model

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]

Trying to give BONVoY some business, only to be BONVoYed by the web site:

I have a resort reservation coming up shortly. The reservation is for a non-smoking, king bed.
I went to view the reservation. It says:

Unavailable: 1 King Bed , Unavailable: Non-smoking room

That, of course, concerned me. I don't want my suite to have a random bed type, and I sure as hell don't want the possibility of a smoking room.

The 1-800 number staff tell me that:
• My Marriott profile says I prefer a king bed and a non-smoking room; true.
• The property is an entirely non-smoking hotel, so the system is unable to fulfill a special request for a non-smoking room, so it generates a message to tell me that.
• And the property is saying that my reservation is guaranteed for 1 king bed, so somehow it also can't honour that request because it's already part of the room.

Sure, of course I should've known what that's supposed to mean. Great work, Marriott IT.

Where's the "no tuck" option? :D

Several months on, this fault is still there. On the website, a reservation for today shows as "in progress", and you can't view any detail such as roomtype, rate or cancellation penalty.