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Originally Posted by barracuda93
(Post 30824201)
Same here. Reservation system is completely dead for hours.
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My credit card nights just posted. Could have doing this incredibly complex transaction :D taken down Marriott IT the past day?
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And now it's down again... was able to do my booking in the 5 seconds it worked...
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I would encourage everyone who booked away from Marriott to write in to Arne's office otherwise they won't be aware about the "book away" effect during their intermittent IT outages.
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I can't access any rates or availability right now, too.
App and website totally off :( |
Yep, completely useless. Been down for me all day. Ended up booking through Amex FHR anyway.
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Mobile phone number is either empty or invalid format
I keep getting the"Our server is being stubborn, please try again" or "Mobile phone number is either empty or invalid format" message (no matter how I put in my phone number) when I tried to book.
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Been trying to book Marriotts today - several stays upcoming where the local Marriott is a better property than the local Hilton.
I have given up and booked Hilton. 5 stays. I won't come back and cancel/rebook later - not worth my time. This is beyond the usual nuisance that Marriott constantly forgets who I am, forgets my AAA number, and forgets all of my credit card numbers. Now I can't even book the stays as a non-member or a member. Marriott is burning to the ground and it's painfully obvious to even the most casual observer that nobody cares and nobody is remotely accountable. On the plus side, Hilton is a reliable experience. Diamond benefits are about as lame as Platinum Premier benefits. Oh, sorry, "Titanium" benefits, I forgot I've been downgraded to the metal that is worth like 2 bucks an ounce. :rolleyes: But their systems work, their OLCI lets me pick my room, they accept the generic AAA number since I don't have mine memorized, and their digital key works. |
I've had the mobile # error for at least 6 months on there. I just eventually deleted the number entirely.
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Between the lack of points/stays posting -- and the inability to actually book a room I'll be in a Hilton for the first time ever next week.
I've submitted a status match request and depending on how it goes just may not be back. |
Everyone is clearly mistaken:
All systems goReservations, members accounts, and other major system functionality are all up and running at this time. |
LOL of course I still get this message when trying to check my Activity
https://www.marriott.com/aries/stand...-icon-dark.svgWe’re temporarily unable to display the information you requested.Please try again later. |
[MENTION=301967]CLEguy[/MENTION]: I was going to post that as well. Doing a bit of digging, it looks like status.marriott.com/faq/ hasn't been updated since mid-October. Yet another failure by Marriott's IT department, marketing department, and ultimately, Arne himself.
Even the crusty 12-20 year old servers & equally old software we run in my office are smart enough to update our status page and e-mail someone when something goes Tango Uniform. I believe our monitoring software is 18 years old. |
9:51pm EDT. "We are temporarily unable to process requests for rates and availability." :rolleyes:
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I think the Germans are going to be surprised to find out that Frankfurt & Berlin are the same city. Just searched on Frankfurt & 2 Berlin properties came up. Sigh...
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