FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

alfahund Feb 26, 2019 12:03 pm


Originally Posted by barracuda93 (Post 30824201)
Same here. Reservation system is completely dead for hours.

Now it works for me again...

UA-NYC Feb 26, 2019 12:06 pm

My credit card nights just posted. Could have doing this incredibly complex transaction :D taken down Marriott IT the past day?

alfahund Feb 26, 2019 12:09 pm

And now it's down again... was able to do my booking in the 5 seconds it worked...

Intl359Widget Feb 26, 2019 12:27 pm

I would encourage everyone who booked away from Marriott to write in to Arne's office otherwise they won't be aware about the "book away" effect during their intermittent IT outages.

GoldenItalianBoy Feb 26, 2019 12:39 pm

I can't access any rates or availability right now, too.
App and website totally off :(

cmd320 Feb 26, 2019 12:55 pm

Yep, completely useless. Been down for me all day. Ended up booking through Amex FHR anyway.

milemission Feb 26, 2019 1:28 pm

Mobile phone number is either empty or invalid format
 
I keep getting the"Our server is being stubborn, please try again" or "Mobile phone number is either empty or invalid format" message (no matter how I put in my phone number) when I tried to book.

pinniped Feb 26, 2019 1:38 pm

Been trying to book Marriotts today - several stays upcoming where the local Marriott is a better property than the local Hilton.

I have given up and booked Hilton. 5 stays. I won't come back and cancel/rebook later - not worth my time.

This is beyond the usual nuisance that Marriott constantly forgets who I am, forgets my AAA number, and forgets all of my credit card numbers. Now I can't even book the stays as a non-member or a member.

Marriott is burning to the ground and it's painfully obvious to even the most casual observer that nobody cares and nobody is remotely accountable.

On the plus side, Hilton is a reliable experience. Diamond benefits are about as lame as Platinum Premier benefits. Oh, sorry, "Titanium" benefits, I forgot I've been downgraded to the metal that is worth like 2 bucks an ounce. :rolleyes: But their systems work, their OLCI lets me pick my room, they accept the generic AAA number since I don't have mine memorized, and their digital key works.

KRSW Feb 26, 2019 2:06 pm

I've had the mobile # error for at least 6 months on there. I just eventually deleted the number entirely.

genxer Feb 26, 2019 2:31 pm

Between the lack of points/stays posting -- and the inability to actually book a room I'll be in a Hilton for the first time ever next week.
I've submitted a status match request and depending on how it goes just may not be back.

CLEguy Feb 26, 2019 4:13 pm

Everyone is clearly mistaken:


All systems go

Reservations, members accounts, and other major system functionality are all up and running at this time.

UA-NYC Feb 26, 2019 4:37 pm

LOL of course I still get this message when trying to check my Activity

https://www.marriott.com/aries/stand...-icon-dark.svgWe’re temporarily unable to display the information you requested.Please try again later.

KRSW Feb 26, 2019 4:53 pm

[MENTION=301967]CLEguy[/MENTION]: I was going to post that as well. Doing a bit of digging, it looks like status.marriott.com/faq/ hasn't been updated since mid-October. Yet another failure by Marriott's IT department, marketing department, and ultimately, Arne himself.

Even the crusty 12-20 year old servers & equally old software we run in my office are smart enough to update our status page and e-mail someone when something goes Tango Uniform. I believe our monitoring software is 18 years old.

SkiAdcock Feb 26, 2019 7:52 pm

9:51pm EDT. "We are temporarily unable to process requests for rates and availability." :rolleyes:

SkiAdcock Feb 26, 2019 8:12 pm

I think the Germans are going to be surprised to find out that Frankfurt & Berlin are the same city. Just searched on Frankfurt & 2 Berlin properties came up. Sigh...


All times are GMT -6. The time now is 2:00 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.