There must be something wrong with my eyes What I see is:

"We clearly don't care about our customers or their ability to book. Please book somewhere that has computers that work."

I can't wait to get my -SCvalue USD!

https://cimg8.ibsrv.net/gimg/www.fly...db3fa6f3bc.jpg

App was not working either.

Tried making a reservation at an AC in Barcelona earlier this evening; saw availability on the app, so went off to finish some errands and a half hour later, no results for all of Spain on the app. Tried doing the same reservation on my computer, got to the 'confirm reservation' page and after clicking confirm, I got an error page about the site experiencing technical issues. Tried again, same thing, so I called the Ambassador line who tried to work it through but got no availability for the same duration. I checked my e-mail and then saw two confirmation e-mails for the hotel in my inbox, so the reservations apparently went through... twice! Another call to the Ambassador service and one got cancelled.

Yeesh. Shame on Marriott and their total lack of having any semblance of IT sh_t together.

khabah

This I just don’t understand.

On my account profile on both the website and the app, there’s a message :

“For faster service, update your phone number and email address prior to contacting Member Support”

I updated it (though there was no reason to do so, as my contact details haven’t changed) and the messages are still there.

Any ideas why Bonvoy is asking me to update my details, and why/how an updated phone number and email address will get me ‘faster service’ ?

I don't know about the email address, but the phone number is so their answering system can route the call appropriately based upon status, now that they no longer have different phone numbers to call based upon status.

Except they don't route you. I called yesterday about 2 different reservations, and neither call was sent to anyone other than regular phone techs. I have Platinum, which isn't the best, I know, but used to have a dedicated line....

My phone number has always been in there. I still get the notice to update my phone number. Even funnier: to add a phone number, Marriott requires a TFA check...to my phone number.

If that really is the case, then the message should be “For faster service, call us from the number on your profile”. “Update your number” is an irrelevance.

I know, but it's supposed to according to their marketing material.


Me too.

I complete agree.

I think it was American Airlines IT that decided if your telephone number was on more than one account (such as monitoring your parent's accounts) then you were not deemed eligible to be routed to the premium support line. Point being, could be worse.

Since some have mentioned moving stays to Hilton et al due to the IT cluster & Arne is still telling Wall Street it's just problems around the edges, I would encourage those who are booking elsewhere to:

* notify Arne or the BOD that you're booking elsewhere (w/ proof)
* send the same notification to (WSJ, USAToday, etc) w/ proof.

It's one thing to complain on FT where Marriott can hide it under the carpet or just think oh it's not a big deal, but it's another thing to let the media & the BOD/shareholders know.

BTW - 24 hours later, & MAR still thinks Frankfurt/Berlin are the same city :rolleyes: & only 2 options in both.

Cheers.

reservation completely disappeared
 

Today I had a Marriott reservation completely disappear from my account. It had been showing as an upcoming stay, and then a few hours later, it was gone. It isn't shown under my canceled reservations, either. I called the hotel to see if they saw the reservation, and they said that they didn't see it anymore, but that they know it was there earlier in the day (the gentleman I spoke with knows me and said he noted my name on the checkin list and had pre-blocked me an upgraded room). Fortunately, they were able to make me a new reservation with no issue, but this could have been a real issue. Anyone seen anything like this before?

And ... no results found for hotels in Los Angeles next week ...."there seems to be a connection problem."

Cant remember Hyatt or Hilton ever being down.

Curious about the 10Q coming tomorrow and the conference call on Friday. This seems like it must be reportable ... I suppose we'll see vague buried language on intermittent outages.

More curious whether any of the analysts will ask about it. Of course, I don't think any of them travel either.