Same issue here.

Still same error for me. Which is making it hard to book my room for tonight.

Yep - website and app been down for me for the past while. Small window of time available for me to make a series of bookings. Between this and yesterday's bad joke of a cusotmer service experience (first agent spends 25 mins trying to give stay credit for a non-posting rewards stay before telling me they no longer count - then another half hour spent calling back to speak to an agent who knows the rules) makes this a no-brainer to send our stays Hilton's way. Genuinely very sorry to see how bad the Marriott/SPG experience has become. The systems merger was 5 months ago and it still sucks. Patience from this Platinum Premier has run out...

Website is down for me, but the app is working.

" We are unable to display all your cancelled reservations. Please refer to your cancellation confirmation emails for any reservations you have cancelled. Thank you for your patience. "


...and by "unable to display all your cancelled reservations" they really mean "unable to display ANY of your cancelled reservations".
:(

Downloaded the latest app update and now my Lifetime Silver status and elite years aren't displaying, and my note of enjoying Ambassador status until 01/2020 now reads as 'Enjoy Ambassador Service until (null)'.

Sheesh, you'd think they break things on purpose...

khabah

SNAs cleared for my upcoming stay in London this weekend. Great!

Of course now there is no way to get said stay to pull up under My Trips, on web or on mobile...

#MarriottIT

Total Stranger's Reservation in "My Trips"?
 

I can see a total stranger's hotel reservation in "My Trips" - I can see her name, email address, and some credit card details. I appear to be able to amend her stay or even cancel it - not that I would, of course. The larger concern, for me personally, is that my own reservation could be viewed by someone else. I had one such missing reservation recently.

Did you take a screenshot as evidence?

Hmm - I wonder if that where my missing trips may be? I've had a ton of upcoming stays that have gone missing from "My Trips" or are currently missing, so sounds like the whole "My Trips" is a mess. Had a points reservation a few weeks back that had been made in September; it was showing up until about a week before and then it disappeared from My Trips. I'd called Marriott and it seems like it was in one system but not another. I've got ~3 upcoming stays that have been booked but are missing in "My Trips" now, but other trips show up OK. For one of the missing ones, I got a Push notification from the app that I could check in, but when I go into the app, it's still MIA. So it appears it's lurking in the background somewhere, but not able to view it or check in. Not really giving me much confidence when things disappear like that.

are you able to log into your account online?
 

i haven't been able to log in this morning. first getting some kind of 'we're working on it' error, now getting a 'general error.' i've cleared my cache...just wondering if anyone else is having the same issue. apparently marriott's fab IT staff is at it again. :rolleyes:

would like to make a reservation. looks like my app is working, but the online version isn't.

Not able....