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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

dshafiee Dec 13, 2018 6:20 am

Account Activity unable to display
 
This started last week. No stays gave posted and my account Activity gives an error message to try again later. In the app it says there is a connection problem. Anyone else have this issue?

third_wave Dec 13, 2018 1:46 pm


Originally Posted by C17PSGR (Post 30529767)

On the other hand, when using another one of my corporate codes, the search across hotels shows "the server is being stubborn" but I am able to look for that rate if I get into the individual hotel.

Progress ...

Thanks for that trick. Same issue for me over the past week.

D582 Dec 13, 2018 2:31 pm


Originally Posted by dshafiee (Post 30530699)
This started last week. No stays gave posted and my account Activity gives an error message to try again later. In the app it says there is a connection problem. Anyone else have this issue?

Lucky for you that that it only started last week. Been happening to me since I combined accounts in September. Responses range from 'it's not an issue' to 'we think it may be an issue' to' it will be fixed at end of 2019'. Customer service is useless. Ambassador is equally useless. I have missing stays but stay so frequently in so many different places its hard to pinpoint which ones.

vanabb Dec 14, 2018 1:38 am

Marriott, sort by price and rate type?? Why is this impossible
 
So with SPG we could sort hotels by price and compare rates, easily. With Marriott this is apparently impossible? We cannot even sort listings by price, but only by brand, city or distance. ???

I want is to do this:
https://cimg5.ibsrv.net/gimg/www.fly...8b613d1538.png

Trying to find an example, I found this link:
https://loyaltytraveler.boardingarea.com/2012/10/28/mapping-out-stays-for-cheap-spg-platinum/

margarita girl Dec 14, 2018 4:39 am


Originally Posted by vanabb (Post 30533993)
So with SPG we could sort hotels by price and compare rates, easily. With Marriott this is apparently impossible? We cannot even sort listings by price, but only by brand, city or distance. ???


See post # 489 and 503.

https://www.flyertalk.com/forum/marr...l#post30423461

kaizen7 Dec 14, 2018 11:29 am

Not an actual Marriott website issue, but the Ritz Carlton Rewards promotional email.

Its pretty much saying : they look forward to welcoming me to The Ritz Carlton in 2019 (which is normal)
But then the suggested destination is The Ritz Carlton Singapore.

Interestingly ... the property is not participated in The Ritz Carlton Rewards.

I guess if I did follow their suggestion, I will be back to basic member in 2020 :D

Zorak Dec 15, 2018 3:16 pm

With the recent data breach I figured this was as good a time as any to change my Marriott site password.

tl;dr the password change dialog is broken.

EDIT: on a hunch I tried the whole process again in incognito mode, and the change went through. So maybe something that uBlock is blocking, screws with the flow. Still feels a bit suspect, but shrug, I have unique passwords for every site.

----

The first attempt to change my password seemed to be going well -- I entered my current PW, a prospective new PW twice, and submitted. That got me a verification dialog asking if I wanted a security code sent to my email or SMS. So far so good. I entered the security code and got... a blank page.

Logout/login testing showed my new password didn't "take". So I went to the change password dialog again. This time, I don't get the security code verification because I had clicked "remember this computer" which is fine, but there is a new issue:

https://cimg5.ibsrv.net/gimg/www.fly...feb0b6ef12.png

https://cimg1.ibsrv.net/gimg/www.fly...cf355ce4af.png

The second request is for "http : //auth-app:9000/aries-auth/logout" (spaces added to inhibit linkifying). I assume Chrome is unhappy because it's http and not https, but not sure how that's supposed to work when it's not even a full domain name.

allset2travel Dec 15, 2018 6:04 pm

Reluctantly trying to give Marriott some business. Online booking is a joke!

"Our server is being stubborn, please try again"

Try many times again in VAIN.
When can they get it right?

Intl359Widget Dec 15, 2018 7:49 pm


Originally Posted by allset2travel (Post 30539885)
Reluctantly trying to give Marriott some business. Online booking is a joke!

"Our server is being stubborn, please try again"

Try many times again in VAIN.
When can they get it right?

Imagine my surprise to see the Marriott website isn’t working tonight as I need to firm up my reservations for next week in China. :o

estnet Dec 15, 2018 7:58 pm


Originally Posted by Intl359Widget (Post 30540049)


Imagine my surprise to see the Marriott website isn’t working tonight as I need to firm up my reservations for next week in China. :o

When Marriott makes it clear they don't value my business by not letting me book I just book elsewhere! Not sure why people stick with them (unless you don't have a choice b/c work, etc) when they make life so hard ???

mjrobson Dec 15, 2018 8:32 pm

Can't login, no prices on searches, lots of "This service is temporarily unavailable. But don't worry, we're on it. Please try again later."

Alex_I Dec 15, 2018 8:44 pm

- Marriott lost my 80K SPG point payment for the upcoming stay. I have still see the points deducted from my SPG account from SPG activity pre-merger. Called Marriott earlier today - was disconnected after 45 min. Called this evening - their system had crashed. Was told to call in about 30 min. Seriously? What kind of company is that? Dealing wit Marriott post Aug 2018 is such an eye-opening experience!

CO-PLAT Dec 15, 2018 8:58 pm

https://cimg8.ibsrv.net/gimg/www.fly...b18770b977.jpg

Absolute Dec 15, 2018 9:52 pm

Still down, App as well. Sent them a message, mentioning that I had to book two stays with Hilton, as I need them booked tonight.

Intl359Widget Dec 15, 2018 9:57 pm


Originally Posted by estnet (Post 30540066)
When Marriott makes it clear they don't value my business by not letting me book I just book elsewhere! Not sure why people stick with them (unless you don't have a choice b/c work, etc) when they make life so hard ???

Unfortunately these are work related trips so I can either book through CONCUR or use our specially negotiated deep discount rates. I called the hotels and booked my reservations through the front desk and secured my upgrades at the same time which is a win in my book because I suggested that I would be booking Hilton instead


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