Caught up with what's happening. Annoying when they push changes out, without any prior notice or message on social media. Would hate to be next in line at the Front desk and stay details fail to load.

They were migrating their database, my guess is merging Starwood booking numbers -> Marriott's numbers.
My Upcoming Stays are back now with new confirmation numbers.

People who lack the the Sign-in button on the menu should clear Website Data for marriott.com.

Still no sign in button for me (tried multiple browsers and clearing data). What a joke -- would like to check-in for my next stay tomorrow night on the app (which of course isn't working either) so I can put in the feather-free room request (since they tend to ignore it in my profile unless I send the property a message via the app).

Why they couldn't do this over a long weekend with advance warning is beyond me. What a poorly managed merger and company.

Down all morning. Still down, now after 2pm EST.

Thanks. What blows my mind is how a data conversion into a source system causes issues with original source data. I could see if some legacy SPG data didn't come over, a dependency was missed, etc. but unless they moved both L-MR and L-SPG into a new system, I have no idea what their IT is doing.

I tried clearing the website data/cache and used multiple browsers, but the Sign In button is still missing. What I did find to work is accessing the URL of the sign in page at https://www.marriott.com/signInOverlay.mi . Then revert back to marriott.com in the same browser and it recognizes the session as signed in.

I think IT probably rushed to push a code that hid the sign-in button, when the downtime was longer than the 5 mins they were expecting. I also think Marriott caches their content worldwide and ISP CDNs, and their time-to-live has a delay.

I found out when I transferred points from Starwood to Marriott last year, points were reflected instantly on the app (using LTE) but Web took 20 mins. Since cache is stored on ISP, local CDN, clearing your computer's local cache won't help.

If you're tech-savvy and still following, changing your DNS may speed things up.

Ah, that would explain a slight issue I had checking in at the Le Meridien Dubai on the 28th. I stay here quite regularly , and always get upgraded to the Royal Club wing.

So, I was surprised when I found out I'd not been upgraded (but not overly concerned, as the regular rooms are good). I asked about the lounge access as a Platinum Premier, and the check-in agent looked confused. She called over her manager and he pulled up past stays, and immediately sorted out an upgrade.

He explained that due to a system upgrade that day, they could not see the status of guests, so as far as they knew, I didn't have any status.

Worst 2 minutes of my life :)

I can only imagine the cold sweat you would get at the shivers of being stuck with the rifraff in the LM main building. Didn't your driver take you straight to the Royal Club desk? :)

Well, I think this explains yesterday's outage: https://www.bbc.com/news/technology-46401890
That is a serious breach.

And a story completely fitting for your username on this website...DYKWIA.

-RM

I suggest sending a letter to the Marriott corporate office detailing your various (horrible) experiences with the website and other issues...

Shannon Patterson
Senior Vice President, Customer Engagement Centers
10400 Fernwood Rd.
Bethesda, MD 20817
(301) 380-2821

I've noticed this problem in the opposite direction. Looking at the Sheraton Towers Singapore Feb 27-Mar 2, prepaid rates are showing up on the Standard Rates tab under the heading of "Member Rate" with nothing about advance purchase.

Only if you click Rate Details, or select the rate for booking, then you find out it is prepay in full, cancel only within 24 hours of booking. If you breeze through checkout without paying attention (you shouldn't, but...) you could easily miss this. Caveat emptor.

Yes, they never charged my card before my stay. I printed out the text, canceled, made new res for the same rate but lower price, and again was never charged until check-out. So it was treated as a flexible reservation (in line with the cancellation policy), even though it was advertised as a prepaid reservation.

I had a quick word with the front desk agent and he said the text in the cancellation policy is the only thing that matters, not the title or how it is classified. Seems they have been misclassifying a lot of ex-SPG fares as "prepaid" or vice-versa. Obviously, I had the good scenario (advertised prepaid rate treated as flexible rate), I can imagine those in the bad scenario (advertised flexible rate treated as prepaid rate) are not going to be happy.

Website has been down now for over 2 hours. Can't sign in on my pc laptop. Haven't tried my android phone but honestly this is beyond ridiculous. Marriott should be ashamed of itself.

Me too :( Maybe they WANT to lose customers!