I am consistently having reservations show, on both the app and website, as "in progress" the day before the reservations begin.

So far it has not caused any issues, but when this occurs, I am unable to see any details or make any changes once in appears "in progress"

I had the same happen recently also... a multi night stay showed as 1 night. Didn't have any issues... it magically 'corrected' itself and I had proper points post eventually.

Which app version do you use? I use Marriott. I have the same issue with bookings on the website but the app lets me see all details, etc. I wonder if the SPG app is different because it doesn't happen to me on the Marriott app.

-RM

Yeah, I've also noticed post-merger that the check-in window has been flung wide-open, and I'm getting pings from the app 48 hours before my stay begins letting me know I can check in; I guess the issues are related. Someone noted if you click on the property link, there's additional options (IIRC, search back) that may let you make changes.

Searching for a points reservation yields this hilarious website message:

What’s up with these rates? It’s temporary, we promise! As we work to bring all our brands onto one site, you’ll see variations in points redemption rates: some are an average per night; others are the first night of the stay.

Sounds like the property may have checked you out of the first room and changed the rez for the remaining stay in the new room. Did they offer to comp the first night? Could be a misinterpretation by the night auditor that has not been relayed to FD staff. I suspect you will see two stays (yes, they don't count anymore) for 1 & 2 nights.

Also BEWARE that if there is more than one page of search results it will sometimes only sort by price for the current page. For example, you might see a hotel for $200 at the end of page 1 and than a hotel for $150 at the top of page 2.

This morning I got something not as funny but perhaps a bit amusing. I was checking rates at a domestic Springhill Suites we often use for the 2 of us and got a message saying that the hotel can't accommodate more than 1 person in a room. What? I backed out, tried again and got a rate that included 2 guests as usual.

Fruit basket upset sometimes.

On the website, I've found a workaround: Get the reservation number (which you get from the "in progress" display), and then search by reservation number, and what comes up does let you see the details (and I presume make changes too, but I haven't tried making changes at that point).

Three new, first-time issues that recently cropped up for me that only exacerbate my frustrations with Marriott's IT:

1. As always, I made a reservation at Sheraton Grand Doha through the official channels, checked-in, completed my four-night stay and checked-out. While legacy SPG properties usually post account activity within two days, I waited a week before calling the hotel and asking about the posting and they told me that the stay had posted, but I should wait the full ten days before seeing it. When I called the Ambassador line, they were unable to find the stay based on my confirmation number, even though I had the confirmation e-mail and the details show up on my app. Here we are - ten days later and nothing; time to submit the the nth missing stay request.
2. I checked into W Doha last Saturday and after having made the reservation through the hotel's website, I arrived to them having no record of my reservation. Showed them the app and confirmation e-mail and still, nothing on their side. When I was told the hotel was full, I naturally got nervous but after much clicking, the front desk agent told me he got me a room and matched the rate on my original booking.
3. Made a reservation at the Sheraton Grand Edinburgh for next month on the app last night and e-mailed the Ambassador line of the stay details with a few requests... and they can't find the stay based on the confirmation number Marriott sent me. Informed that Sheraton recently migrated to the Marriott platform [which we all know at this point], so I forwarded the confirmation e-mail and now I'm hoping for the best.

At this point, I'm throwing my arms up and thinking 'double-you tee eff?' Anyone else with similar experiences/thoughts?

khabah

Yes I was at a Sheraton (a week before the migration) and cancelled a stay - they couldn't see the cancellation nor the reservation number (although they could see another res number - somehow the system was generating two entirely different numbers). There were a few of these double res numbers - one of which the hotel could not see - even tho it showed up on the app (and IIRC the website)
My stays did post thought. I suspect the res they couldn't find might have something to do with the res I had cancelled on their website but it didn't show up at the hotel (the inverse of your problem) Pretty clear that the migration wasn't entirely successful!

Cracked the 75-night threshold on Saturday morning. Kept looking for the "You earned Benefit of Choice for staying 50 nights" to change to "... 75 nights", never came. Decided to click the link anyway, and yup, there were my choices.

Where is this link? I passed 50 nights a while back and haven't see anything about choices.

I haven't paid much attention to the site since the merger because it is obviously so poor. My mistake as I didn't notice anything about the Megabonus and I missed out on a bunch of bonus points. I did however notice just now that I got a bunch of extra SPG credit card points put on my account. I think they must have gone back and posted these from months before when they weren't posting correctly.