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Cannot view stays for over a month
Hi
Is anyone else having this issue? Since circa 5th October, I cannot view my stays when I sign in on the website (app is fine). When I sign in on the website and try to view my stays it says: "We’re temporarily unable to display the information you requested. Please try again later." It's not cache etc. I tried it in Chrome Incognito and also tried on a different browser which I have never used to sign into the website previously (Safari). The Twitter support team since 7th Oct keep telling me it is being looked at etc but no real update or solution. I have also called central customer services and they logged it down but again, no update or solution. I really don't know how this can be escalated or expedited? It's unacceptable to not be able to view reservations on the website for such a long period of time and no urgency. Thanks |
Originally Posted by SanDiego1K
(Post 30411589)
I can no longer book using the Marriott app as it has decided that my (valid) Marriott credit cards are not valid. I've added additional valid credit card numbers and it rejects each of them.
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I have the same problem. I have notified my ambassador and Marriott CS. No one seems to know nor care. Feels like there is no sense of urgency from their side.
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Originally Posted by myko85
(Post 30402713)
Anyone else having trouble seeing their account activity? Whole account activity page has been down for 2+ weeks. Cannot see how many points I've gained off hotel stays, credit card points, etc. etc.
Same here. It seems the points from credit cards were added to my total points, but not hotel stays. And there's no nights added from hotel stays either. |
Originally Posted by SanDiego1K
(Post 30414844)
Here is the schedule for moving the brands to the Marriott.com domain.
https://www.flyertalk.com/forum/30377834-post2.html |
Originally Posted by myko85
(Post 30416194)
I have the same problem. I have notified my ambassador and Marriott CS. No one seems to know nor care. Feels like there is no sense of urgency from their side.
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Originally Posted by makin'miles
(Post 30417571)
Thanks for this - appears that Sheraton has now moved over, at least in part. All my upcoming reservations (and a number of new ones I tested) are using the Marriott platform. Maybe old news given the schedule above, but I hadn't noticed.
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Originally Posted by myko85
(Post 30402713)
Anyone else having trouble seeing their account activity? Whole account activity page has been down for 2+ weeks. Cannot see how many points I've gained off hotel stays, credit card points, etc. etc.
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Originally Posted by D582
(Post 30417684)
2 weeks? I’m at 2 months with this issue. Phone support and my ambassador are useless. Add me to this club. 2 months without being able to see any activity on the web or on the APP. It is incomprehensible that Marriott is taking this long to solve this issue in 2018. I honestly can’t remember a time when an IT issue like this went unsolved for so long by any major company. I understand that Marriott is swamped with issues right now but I feel as if I have been more than patient. I am curious if others with this problem chose SPG when combining as I did? The weird thing is things worked fine for a month — this issue began in mid September. |
Originally Posted by damon88
(Post 30418124)
Add me to this club. 2 months without being able to see any activity on the web or on the APP. It is incomprehensible that Marriott is taking this long to solve this issue in 2018. I honestly can’t remember a time when an IT issue like this went unsolved for so long by any major company. I understand that Marriott is swamped with issues right now but I feel as if I have been more than patient. I am curious if others with this problem chose SPG when combining as I did? The weird thing is things worked fine for a month — this issue began in mid September. I have the same ambassador from SPG days and she used to be amazing. Responding quickly, upgrades, and on top of every request. Ever since the merger, it has been a whole new story. She has explained that it is due to having over a 100 new people assigned to her and initially manning the massive calls post merger. Also the new IT system apparently makes everything so much more difficult. I haven’t even asked for any special requests since just rating to get my account back to normal. The strangest thing is I am on track to spend the most I ever have with SPG/Marriott this year (well over $40,000). Not sure what to do anymore. None of this is urgent or going to make a difference for me to qualify etc. Just annoying. |
Originally Posted by damon88
(Post 30418124)
Add me to this club. 2 months without being able to see any activity on the web or on the APP. It is incomprehensible that Marriott is taking this long to solve this issue in 2018. I honestly can’t remember a time when an IT issue like this went unsolved for so long by any major company. I understand that Marriott is swamped with issues right now but I feel as if I have been more than patient. I am curious if others with this problem chose SPG when combining as I did? The weird thing is things worked fine for a month — this issue began in mid September. |
I dunno. Today both the app and the website now accurately reflect my current Amb status. However, the app says 0 nights + XXX USD to Amb, and the website shows Amb through Jan 2020. However, I'm a few nights and quite a few dollars short of re-qualifying during 2018. I will not be surprised to see this corrected in the near future, but perhaps they're extending an olive branch after a horrible integration.
It also looks as though my LT nights may have been bumped a little, but I haven't tracked that too closely with north of 1,000 nights regardless. My number of LT years remains as they have since combining accounts in August. |
Website is all over the place!!! I am going to combine my accounts today using the SPG account/new number.
Question: On my account it says X number of nights to Platinum Premier............Why is it jumping to that one and not saying X number of nights to Platinum Elite? |
Originally Posted by margarita girl
(Post 30412851)
I haven't combined my accounts yet, but am leaning towards using my SPG number. Does that mean that I will forever have the SPG logo on my sign in screen? :)
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Originally Posted by SeeTheLights
(Post 30418236)
The strangest thing is I am on track to spend the most I ever have with SPG/Marriott this year (well over $40,000). #MeToo Maybe that is our problem 😮 |
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