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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

Forstbetrieb Nov 19, 2019 2:59 am

Last five bills ==> missing points and one night... GREAT!!!

CPRich Nov 21, 2019 4:27 pm

Correct me if I'm wrong Sandy, but...

Isn't today less than 30 days ago, and doesn't a hotel stay count as activity?

https://cimg2.ibsrv.net/gimg/www.fly...3f3bc48538.jpg

EuropeanPete Nov 21, 2019 8:37 pm

Got an email saying that I was targeted for a 22,500 point promotion after 2 stays. Yay.

Clicked to register and got an error. Boo.

I fixed it by going into the website and finding the offer in promotions. I find it best to assume incompetence and you will often find a way around it if you try hard enough.

TerryK Nov 21, 2019 10:40 pm


Originally Posted by EuropeanPete (Post 31764172)
Got an email saying that I was targeted for a 22,500 point promotion after 2 stays. Yay.

Clicked to register and got an error. Boo.

I fixed it by going into the website and finding the offer in promotions. I find it best to assume incompetence and you will often find a way around it if you try hard enough.

Same here. Best tip of the month. ^ :D

Kacee Nov 22, 2019 10:42 pm

Neither app nor website working for reservations. Pathetic.

enthrop Nov 22, 2019 11:18 pm


Originally Posted by Kacee (Post 31767871)
Neither app nor website working for reservations. Pathetic.

Same problem. I've been getting super annoyed with the "server being stubborn" error too. I seem to have awful luck and always login to do my reservations whenever the server is stubborn. Waste way too much checking periodically....

SHLTP Nov 23, 2019 12:11 am

App reservations hasn't worked for me all day.

GiovanGolf Nov 23, 2019 12:15 am

It's probably Marriott applying the "Exclusive for you" targeted promotion. I couldn't login yesterday, but just this morning something new appeared in my promotions tab.

EuropeanPete Nov 23, 2019 6:33 am

Slightly odd redesign of the website to focus on "GIVE THE GIFT OF TRAVEL. FROM $124" - That's a pretty random number given there's no way that is anywhere near the cheapest Marriott hotel night available to book this year.

EuropeanPete Nov 23, 2019 6:02 pm

More general nonsense from the website today. The overview tab now says "You are Platinum Elite" in the main body of the page (despite saying Ambassador Elite at the top of the page). Below that it has a section saying "Let's get personal" about Ambassador level which says 74 nights + 0 USD this year - it's the number of nights on my account at least (though I'm pretty sure it's now not gone up for my last couple of stays - I can't see any way to track what was recorded in terms of nights?).

Dr. HFH Nov 30, 2019 7:06 am

Website Down? (to merge if appropriate)
 
Been like this for a little while, now....


https://cimg8.ibsrv.net/gimg/www.fly...b92b97955c.png

RobOnLI Nov 30, 2019 3:03 pm


Originally Posted by EuropeanPete (Post 31768454)
Slightly odd redesign of the website to focus on "GIVE THE GIFT OF TRAVEL. FROM $124" - That's a pretty random number given there's no way that is anywhere near the cheapest Marriott hotel night available to book this year.

Maybe not in the cities you look in but some cities I've traveled to for work have sub $100 stays and I just did a random search and found plenty just for next week at $92/night. So, yes, that is "near the cheapest Marriott hotel night available". In fact, there are still rates quite a bit lower.

-RM

EuropeanPete Nov 30, 2019 3:08 pm


Originally Posted by RobOnLI (Post 31791014)
Maybe not in the cities you look in but some cities I've traveled to for work have sub $100 stays and I just did a random search and found plenty just for next week at $92/night. So, yes, that is "near the cheapest Marriott hotel night available". In fact, there are still rates quite a bit lower.

-RM

Well yes, that was my point. I am pretty sure you can get rooms for $50 if you look around in Indonesia.

jrich7970 Dec 10, 2019 10:11 am

So, my point total mysteriously dropped today, to the level of what it was last week (before last week's stay was posted).

On Sunday morning, the stay, and the points, were there. I didn't check the website yesterday.

Today the stay is still there in the activity list. But the points are gone.

I suppose I'll have to wait a day or so to see if this fixes itself. I'm reasonably certain that calling Customer Service will be useless.

Also, I'm a little disturbed that no one else has seen this issue today. Makes me feel "special".

Basically, it's too late now, but what am I supposed to do....screen shot the page every single time the point value changes?

margarita girl Dec 10, 2019 1:18 pm


Originally Posted by jrich7970 (Post 31825611)
So, my point total mysteriously dropped today, to the level of what it was last week (before last week's stay was posted).

On Sunday morning, the stay, and the points, were there. I didn't check the website yesterday.

Today the stay is still there in the activity list. But the points are gone.

I suppose I'll have to wait a day or so to see if this fixes itself. I'm reasonably certain that calling Customer Service will be useless.

Also, I'm a little disturbed that no one else has seen this issue today. Makes me feel "special".

Basically, it's too late now, but what am I supposed to do....screen shot the page every single time the point value changes?

Both my app and the website are correct. Sounds like your issue is with the website. Is the app correct? It's not unusual for them to have different numbers right after something has posted.


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