Marriott seems to be using some new math that I don't understand. 25-15 = 6 was confusing enough but now also 25-17 = 6 !
https://cimg3.ibsrv.net/gimg/www.fly...6c662811eb.jpg
https://cimg5.ibsrv.net/gimg/www.fly...7528471cfb.jpg

IT is broken. Nights needed to requalify is an incorrect number. The counter is not moving in spite of any new stays.

MG says you need 8 nights to qualify for Gold status. I’ll keep track for you if you’d like. :)

Yes and they won't until they lose enough bookings to notice a decrease in revenue. "noise around the edges"

Call the hotel to book based on the rate you saw. I have a trip in April and have directly contacted the GM of each hotel, and once we agreed to the rate, they just booked them on the backend with my Marriott # and it showed up in my reservation. Simple. Any front desk or reservation desk can do it.

you are missing the point. Of course I can email or call thew hotel. but in this digital economy, Marriott, the largest hotel chain, cannot have a properly working website?

I proposed a practical solution. I would not waste my time with an incompetent IT system. Fact is Marriott has ...... IT. Fact is I won’t waste my time dealing with the ...... IT

thanks for your suggestion. But calling the hotel directly means no cashback

I’ve recently noticed that stays are appearing on the website but on the app. Logged out and back in on the app but no change.

Anyone else seeing this?

Latest IT snafu: E-mails to check in to a property arriving 24+ hours after I've already checked in.

[MENTION=80687]MaxFlyer[/MENTION]: I've had the opposite -- showing on the Android app and not the website.

I recently got an email invitation to check-in, a few hours after checking *out* (and 20 minutes after the "final folio" email) prompting a brief panic of "crap did I duplicate-book the wrong day?" look at the app, search of emails etc before concluding, nope, just Bonv-Oy!

My recent email exchange with Marriott.

ME: *missing stay request*
MARRIOTT: We posted your stay, go away.
ME: It's not showing in my account; nothing is posted at all and it's been 15 days. Here are copies of my folios for two rooms, a regular rate booked through your mobile app.
MARRIOTT: I just manually posted it, go away.
ME: You just posted two 0 point entries. I'm supposed to earn 10,022 points. (I included some big-brain math showing how I came up with 10,022.)
MARRIOTT: I can only find one of your folios, so I'm posting that. Send me the other folio and I'll post that too. Thank you for being a Platinum member, and go away. <They post 9,255 points, which is way more than I earned for one room but less than two rooms. And I'm Titanium but who's counting...)

So I'm going to send them the 2nd folio. Their math must come from a bigger brain than mine, and if I actually end up with a few more points than I would have gotten if their software worked, I figure they kinda owe it to me.

How does the biggest hotel company on the planet have such trash IT?

Because they outsourced to either China or India. IIRC the Aug time of final merger was leaked from Chinese website because one guy had a friend being a team member working on the IT for the merger to happen in Aug, he posted the capture of an exchange on the WeChat, like in Feb or March, 2018.

Has anyone had issues of not receiving confirmation emails on New reservation / Modification on existing reservation / Cancellation of reservation recently?

I have intermittent issues on not receiving confirmation emails last year though since Oct things seem to return to normal.

Unfortunately starting Jan 25 when I made the first reservation in 2020 - a point booking at Ren St. Petersburg Russia - I have not received any confirmation email on original confirmed booking, modification of room type, AND the cancellation of the booking. I had a booking at SOTP Sydney that we would not be going to Australia in light of recent wildfires, the cancellation made this morning also does not have a confirmation email.

The ONLY thing that tells me the cancellations went thru OK is the point balance reflects the cancellations, i.e. points are returned, balance goes up. On the App the Oct redemption on SOTP disappeared, so as the Ren's made on Sat. On website, none of those has shown yet, probably till tomorrow. Bal shown on App and on website do reflect the cancellations,

Still, I want to have an email to confirm a reservation is made / a modification is successful / and a cancellation is completed, especially in light of the recent issues people have experienced with cancellations "resurrected" from the dead and customers have to find evidence to prove the cancellation is made before the deadline in order to fight off the charge on their guarantee credit cards...

When will we ever have a functional IT system from BonVoy? I am starting to think if we should just use up our points and move on. :(

Take screenshots of Cancelled tab on marriott.com. It shows confirmation numbers and cancellation numbers. I do this at least weekly now to combat zombie reservations.:(

When trying to update a room to get a cheaper rate, nothing happens when I hit the “update” button.