Tried to book hotel in Langkawi - website showed no rooms available at any of their hotels AT ALL while rates were listed on other websites. Wrote directly to one hotel asking for rates (2 months out) - it took them 2 days to reply and an incompetent reply at that (I asked for rates for specific dates and they replied TWICE saying I needed to specify the dates) On the 3rd try when I bolded and enlarged the dates they finally responded.

I booked at a non Marriott hotel - BONVOYED

I had a website usability survey pop up when using the Marriott site yesterday. I blasted them for the many issues.

I guess on one hand it is a good sign they are at least asking about problems, but would think a review of this thread would give them all the starting points they need...

There was a list of available rooms, but when try to book those rooms. It said no availability.

pathetic marriott IT&website.

Anyone else have issues with the MAP VIEW? Mine has not worked for a week or so. It just does not load.

Another year, another year of Marriott IT incompetence, it seems:

So, I'm setting up hotel reservations for the next few weeks.

1) First hotel. When I choose the hotel, it shows the rates, okay, plenty of rooms still there. I click on [Select] for the room type and the website errors out. I try this over a few hours. Same result. I call the hotel directly, who informs me that they've been sold out for weeks on those dates. I book an alternate hotel, no problem. I really should have booked over at Hilton for spite, but the other Marriott properties nearby do treat me well.

2) Second city. Admittedly, I have a few tabs open and am comparing hotels. I finally narrow down my choice, have the Review Reservation screen up and click [Continue] on the hotel I want. The website books me for the wrong hotel! You mean to tell me that they can't code the hotel/reservation data in the SUBMIT form of the page? Seriously? It's 2020. This is stuff websites could do in 1997. Fortunately I noticed and cancelled immediately. Cancellation confirmation received. I'll have to keep an eye on the credit card to see if it really did.

3) Second city, right hotel. So I go to book the hotel I really want. Review Reservation screen loads fine. I click [Continue] and the website errors out. Tried multiple times. I call up the hotel directly. When I give them my MR#, they say it comes back as invalid. Odd since I can log in, have active reservations holding, and just 5 minutes prior had the website book the wrong hotel. The woman manually but cheerfully takes all of my info, booked. Confirmation e-mail from Marriott.com comes through immediately, despite not showing in my account.

4) I search for the aforementioned reservation in #3 and am able to find it and add my preferences, add my MR# to the reservation. My Trips still shows the # of trips EXCLUDING this reservation, but under Upcoming Reservations it shows fine.

5) On the website it says I only 25 nights needed for Titanium. (15 are credit card, 0 nights YTD) Sweet! I'm hoping this actually does hit as such. It's rare for Marriott IT foulups to work out in the customer's favor.
https://cimg6.ibsrv.net/gimg/www.fly...ba12821be0.jpg


6) The e-mail I received this week says differently... but somehow I have 30 nights already for the year.

https://cimg0.ibsrv.net/gimg/www.fly...eb743c2029.jpg


Seriously, how/why does this crap still continue? IIRC, the new Marsha system came online in 2017. It's now 2020. It's costing both Marriott and the hoteliers money in lost bookings. It certainly builds ill-will with your most frequent travelers. With this being the start of the year, it certainly leaves me questioning where I want to put my hotel spend this year. 4pm check-outs are nice and very useful to me, otherwise I think I would have walked away entirely by now.

Got an email saying I had 30 nights which I knew wasn't right- checked my account I REALLY had 22!!!!
Where do they get this nonsense from and what if I relied on it?

I cannot complete the booking, when I click submit I keep getting this

It has been like this for the past 10 hours :(

Can't Marriott keep the basic feature running properly?

Given that World + Dog seems to be in the same situation right now (needing far fewer nights for qualification than expected) I'm not sure it would help us if that glitch remained unfixed.
The lounges would end up so overcrowded that Hilton would look good in comparison, and the chances of securing a meaningful upgrade (w/o pushing hard for one) would be even less than they currently are.

Still, nice that everyone gets a guaranteed 4PM checkout!

The "unexpected error" was what I was getting yesterday as well. The odd part is that it's property-specific, as in I kept getting that for one property, but had no trouble booking other properties.

Any other FTers with IT experience? Perhaps we need to approach Marriott and fix it ourselves.

Unfortunately, the counter is stuck. My counter said I only needed 6 nights to requalify. I’ve had 3 nights YTD, and it still says I need 6 more nights.

Which would you prefer? The counter to be accurate (needing >> 6 nights) or to be stuck (not counting your 3 nights YTD but still only needing 6 nights)? :p

I don’t know about that. The counter could say I’m one night away, but if it never changes, that doesn’t do me any good!

I am still cannot do the booking. no one else experience the problem?

I'm still having that issue. Tried multiple computers on different networks/ISPs and same result -- definitely a Marriott IT snafu.

Update 5pm ET -- Now I'm getting the "servers being stubborn" error when I try to search for hotels. Enough is enough. Just booked that stay at Hilton.com. No 4pm check-out, but no drama in booking either.

I filled the form to Marriott telling them about the issue and this is the reply


What a joke. I told them the issue and this is the reply. Does not seem they care......