Okay. I was finally able to log in. You will need to call Marriott customer care. Try 1-800-456-0489. Ask them to send you the password reset. I tried filling out the password reset on my own but it would not submit. When they sent me the password reset, it allowed me to submit. Then, when I was able to reset and open my account, I had to go into preferences and "view passwords" and clean up all the past passwords that I had stored and it worked.

Thanks for the info, this is definitely it! The hotel eventually refunded me, but from the other thread, sounds like it's still happening... :( :mad:

Awww...not this crap again... right when I'm trying to book multiple rooms for multiple nights too...


https://cimg8.ibsrv.net/gimg/www.fly...ba51174c5c.png

It is just constant. Tried to book on points buy 4 get one free. Availability was shown on APP and website. But when I clicked book it wouldn't work. Called agent in US (again, I don't live in the US but that is the only # that pops up on my app). She couldn't figure out what to do after putting me on hold for 20+ minutes. She said she called property and they said all of December had no points availability... ... when APP showed availability.

Best was she was able to book 3 nights on points for me and told me to keep trying for the remaining 2 nights in points. She said I could book I should call back and they could merge the reservations so that I could get 1 night free. I was able to book the 2 nights. Called back to the US!! This agent said nothing could be done to merge and that I'd have to wait for property to try to fix by a certain deadline. I waited for deadline and still had not gotten word. Called US again!!! This agent was able to merge the reservations. Got my 1 night free. All good.

Total time? About 2 hours dealing with agents on phone and APP clicking. Frustrating. Blew 430,000 points for this booking. Not sure when I will stay with Marriott again on cash. The last agent who fixed everything said the systems are an absolute mess. I was told I'd get compensation. I usually don't care but now I want it... of course nothing has come through.

I only sucked it up and book this time as the point redemption rates great. 70,000 points for what would be $1000 USD rooms. But Marriott, you are losing me.

Today now marks 5 days straight where I cannot see my account activity. Points and nights are posting, but there is no way for me to validate if the correct number of points are posting.

My app will show detailed activity through 10/24, but will not refresh. The website shows nothing at all - just an error saying “come back later”.

Anyone else having this problem currently?

I can see my activity on website, including stays, credit card spend, etc. that posted within the past couple days.

I'm also up-to-date with the Activity screen on the website and stays/spend as well.

Try Private/Incognito mode in your browser and see if it's a cookies/cache thing.

Strange....it’s impacting me on multiple browsers on multiple devices, as well as on the iPhone and iPad apps

Current stay keeps getting shorter???
 

I’m really confused about this one.
im currently in 11 day stay. Started the 24th a couple days ago I noticed it changed to 10 days saying it started the 25th then yesterday it changed to say it started the 27th to an 8 day. It says this both on the app and the website. The final price is the same but my length of stay keeps getting shorter...

I've seen this many times, it doesn’t impact the way your stay posts after it is complete.

Thanks that’s exactly what I was hoping to hear

Currently having issues with booking using an AMEX Card.
Website constantly prompts that the card number is invalid.

I've tried booking over the phone and it works...so it doesn't seem like its a hotel not taking AMEX Card issue.

Have done a few cancellation and new bookings today. Anything done after 2pm has not received any confirmation email, both the cancellations and new bookings. This is truly annoying when the emails not coming, especially on cancellation in light of reported cases when cancelled reservations were charged as no show by hotels, then you need the cancellation email to prove the reservation is canceled long before arrival date.

If the confirmation emails still a no show by tomorrow morning, I would need to call.

Using the APP, unable to see points required for bookings ( it only brings up lowest rate), log out, clear cache...same problem.
FFS, Marriott...this is pathetic and borders on the moronic; it’s like some kind of Mickey Mouse show they’re running rather than the biggest hospitality company in the world. I thought Hyatt used to be bad but nothing like this level of ineptitude.

Hyatt app / site are quite good these days...I'm impressed at the functionality!