Web Site Too Slow
 

I'm trying to search for hotels rates and insert dates from the calendar. Every time you select a check in or check out date on the calendar, it takes a long time to register the date you clicked. This slowness does not occur on any other hotel web site. Why can't Marriott get this right. It can't be my browser as Hilton and Hyatt is much faster when trying to search hotel rates. If you have patience and end up getting a reservation, occasionally the confirmation email never arrives. If you try calling, the hold times are so long. Who has the time to waste on all these IT issues?

Yeah, to me and also on the 17th. I just waited ~10 mins and tried again.

I tried to book a night in Bangkok. The app said every single hotel was unavailable for any night in July for any BKK hotel I tried over a 2 hour period. Next day I tried again and there was availability everywhere. Obviously a tech issue

I emailed CS with a complaint about the technical issues and they said all hotels must have been booked then. Do these CS people have a clue? Especially when I said the next day when I tried it showed availability everywhere.

I will switch to Hyatt as I have done this trip in Doha and Addis Ababa. I am too frustrated with the continuing IT issues (they have gotten better to be fair) and the ongoing terrible customer service which remains deplorable.

I understand technical issues that no one wants but why can't Marriott get trained CS agents

It's been 10 months of marriott.com and not much has improved
 

It's been 10 months since SPG customers have been forced to use marriott.com and not much has improved. Sure a few stability features such as ability to save your username in your browser, but what about plans to bring back features of SPG.com such as search for multiple rate types? Transit information (Marriott must forget that not all hotels are in suburbs!) and ability to request your24 online. It would also be great to have some of the property info and photos from spg.com added back to those property pages on marriott.com.

Am I asking for too much? Does Marriott think us SPG people will roll over, forget, and accept the downgrade?

I think what irritates me even more, is the activity screen in my account. It is an accounting nightmare.

• lack of detailed information by only having 3 categories (base, elite bonus and EXTRA)
• activity that doesn't get posted chronologically
• balance that increases before details are available
• how Marriott shows a canceled points reservation with 0 points returned
• the fact that the app and the website don't get updated at the same time
• missing points (eg welcome amenity) that get posted retroactively don't show up except in the total amount (eg +3,371 Points (-862 Base + -647 Elite + -862 Extra))

How in the world did the legacy Marriott guests who gave this program their loyalty ever think that this was acceptable? If Marriott is going to represent 7000 properties, maybe it's time to invest a little money in their IT department!!!

The website even if working fully is not acceptable as the others above posted. There is such limited information and technical capabilities. But frankly, I'd accept those if the darn app would just work as it is supposed to. I am now a Hyatt Globalist (I had to start an account this year as it had been so long since I had stayed at a Hyatt). The CS and IT is so far superior to what Marriott is shoveling at us right now and the Globalist program is quite nice... but I still far prefer the legacy Starwood properties themselves.

I'll give another example. I tried to book 10 nights on points at Caresse in Bodrum. I could not book 10 nights all at once in one reservation to get the buy 4 get one free. But I could make 10 separate reservations for one night each at 50,000 points each night which is the standard rate. I told CS and they said there are only 84 rooms at Caresse so maybe the same room wasn't available. What are they talking about? The hotel had points availability for the 10 nights that I wanted... but I couldn't book at one reservation.

I feel like Marriott doesn't want me to book

This exact same error happened to me multiple times months ago which is one of the reasons I haven't tried recently and I've stopped booking Marriott family hotels !!(lifetime titanium)
Oh and I think I was given the same (hopeless) excuse then too :(

Marriott Reservation system down (app/web) ?
 

Has anybody else got the same problem on app and website ?
Any location on any date is currently unavailable.
Here 20:30 Rome time.

Been down for a couple of hours for me.

When is it not down?

Our apologies for any inconvenience, but we are able to confirm that there are some issues with MARSHA at the moment. The IT team is aware and is working diligently towards a fix. Our best suggestion at the moment is to try again in a couple of hours.

Marsha marsha marsha

If I need to book a stay for tonight in the next 5h, what do I do if they don't fix it in time; can hotels still quote their own rates (including corporate rates)?