My issue is that for the last two weeks, I am able to log into my account, but unable to pull up any trip details, thereby making a phone call necessary to change or cancel a reservation or even to confirm the rate. The top one opens, but when you click the drop down arrown for details on any other reservation, it just pops to the top. Anyone else having this issue?

As another poster said, if you are LTT, there is just no reason to keep booking here until it is fixed. Which looks like it will be never.

What are we to do with regular website issues?

That is also in the wiki:

"If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible."

Thank you.

Love the logic in the website booking engine that, when there is only 1 room of a particular type in the whole hotel (say the presidential suite), displays the message “Almost sold out”. :D

Marriott website down??
 

I am unable to book a reservation on the website or on the app ... anyone else have the same issue?

Last few hours, can't log in, can't search hotels. It's almost like a weekly thing now, isn't it?

Can't Sign In, 11:37am US EST, Google Chrome. :td:

Bonvoy App also can't Find & Book.

Ditto "Unable to Sign In" tried three browsers. The app isnt working either.

Site looks to be up but cannot sign in. Trying to do a search, get message
"Our server is being stubborn, please try again "

Yep, been trying for an hour. NOthing

android app and website not working for me

Another lost booking for Marriott. I went to Hilton as a result of this snafu.

Both android and web app down for me as well