For a site that had its you-know-what together, one reason might be for example if they were aware of a breach that affected certain accounts, they might force those users to reset their PW at next login. Of course they would also disclose that the breach occurred.

That probably doesn't apply here though, and just random crap is a more likely explanation...

Marriott IT - Bringing you the best from the worst outsourced staff in 3rd world countries.

Anybody else been receiving the message "Our server is being stubborn, please try again" ? Have not been able to view hotels or rooms on the website or the app for about 7 days. When contacting they keep saying it is fixed , but of course it is not.

I am a Titanium member, so pretty familiar with app and website , but does anyone know any tricks to get around the horrible IT situation to view rooms ?

Our apologies for any inconvenience. There are some tips in the wiki of this thread. If you have already tried these, you can send us the following information and we can pass it along to the web assistance team:
-Full page screenshots of the error (app and web if possible and please use PDF format)
-Device(s) and browser(s) used
-App version
-Operating system version

[email protected]

I'm happy to report that after complaining every couple of months about the sorting options when viewing available properties, they have returned the sort by PRICE option. You can also filter by price range too.

Yeah! Finally the return of a useful filter to the WebSite!

My wife never understood why I've been so frustrated with Marriott IT. "You're throwing 10+ years of SPG loyalty away & now chasing Hyatt status!" She's never understood my hobby in the first place. "Just book what you want," She always said & didn't care too much about the savings.

But today we tried to book a Marriott in showing up in my app. I was driving, so she tried to do it. It didn't work. No availability for any date in next two months, paid or points. She then tried to find a phone # of the hotel. Couldn't find it on the app. After about 7 minutes she said screw it and let's book the Sheraton 4 points in same city. Another 5 minutes, couldn't book and couldn't find phone #.

She then tried using a browser. This time she found the phone # for the Marriott & 4 points except curiously they had the same phone #. We called. Said phone number not working.

We ended up booking via Expedia another chain.

Oh yes, we found on the Chinese language Marriott site that the Marriott and 4P are set to open after when we wanted to go.

But nowhere on the English Marriott app did it say these hotels were not yet open or bookable. It was just not bookable which, for me, was the norm when I tried to book any date from mid June to mid August for all properties in Bangkok.

So now we are supposed to get what's not opened, what's a technical glitch and what's actually fully booked.

Now my wife knows why I'm mad. We wasted 20 mins. Oh yeah, we heading to a Hyatt next week

Careful: It's back, but still not fully functional. There may be cheaper rooms available at the properties, but it won't show that to you until View Rates for each property. I just re-priced some of my upcoming reservations. The website's search feature showed that the price for that hotel was at $130/night in the list of hotels. When I hit View Rates, it showed multiple room types available, with a larger room being $115/night. Sure, that's only a 12% difference, but that's 12% less AND I get a larger room.

Thanks for that info, I'll have to keep that in mind.

But at least its back in some form. No more wading through dozens of properties trying to find the ones that fit my price range for a one or two night stay. Unless I'm going to a resort area, I'm not really interested in stay at high-class properties. I just want a nice Marriott to lay my head down at night located relatively close to where I'm visiting for the time I'm there.

So, I went to book today on our favorite site, and the site seems to have forgotten all my profile information, name, cc#, email address, etc. It's like I tried to book without having an account or without logging in. Yet, of course, it knows my ID, amount of points, status, all that crap.
https://cimg8.ibsrv.net/gimg/www.fly...75c9a1bad9.jpg


This is getting less and less fun.

Changing payment method for prepaid stay
 

Hi esquiar,

We would like to help check with the hotel on the room rate of the reservation, if you could provide your reservation details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]

Tried to check out Laguna California properties but system down... Again. I've barely stayed at Marriott last few months. Literally 40% of time I've tried to book the system says down.

Yup, tried both app and web site a bit last night / this AM and had the same erroring out message.

Marriott IT continues to be hot garbage.

Is web site working?
 

In addition to other web functions don't work (such as using SNA), I also encountered problem trying to view "My Trips". I got this:
"