FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

emcampbe Sep 19, 2019 8:29 pm

Anyone having an issue trying to search for rates on the website?

Trying to see pricing in Fremont (CA) in October, and getting a "We are temporarily unable to process requests for rates and availability." It shows a list of hotels, with a 'view rates' button, but only allows me to go in individually. Not even sure all the hotels are there...seems to be missing Marriott Fremont Silicon Valley, while showing farther away hotels like in Pleas

Tried Chicago and Cincinnati just to see, and it seems to be pulling rates like regular on the results page.

DeepUnderground Sep 19, 2019 10:43 pm

Yup - unable. Unusable. Makes me frustrated and want to book elsewhere.

khabah Sep 20, 2019 1:46 am

Website has been borderline unusable on my end for two days - loading is excruciatingly slow, pages don't fully load up, images crash and I've been getting lots of error messages about the server being unresponsive.

What a joke.

khabah

Tokaitalbo Oct 1, 2019 4:41 pm

anyone having issues with the website? I put in missing stay request yesterday and the points/nights got updated but now none of the past activity is loading and getting error message "We’re temporarily unable to display the information you requested.Please try again later."

CPRich Oct 7, 2019 2:49 pm

Is it a new "feature" that the site shows hotel reimbursement rates for award stays? Rooms are going for $330 prepaid, but my SNA request shows my award night at $66.

https://cimg4.ibsrv.net/gimg/www.fly...8ef9ec1fa0.jpg

FLYMSY Oct 7, 2019 3:18 pm


Originally Posted by Happy (Post 31525991)
Clearing cashe and cookies do not help. The site simply went down for logging in member accounts.

I see this message on my husband's account and no message at all on my account, just the plain Black message of Unable to log in, all in large size letters too...Sigh.

Now the message I saw on m

Please correct the following and try again. Email/member number and/or password

On retry, I got this s

Please correct the following and try again. We are unable to process your request at this time, we apologize for the inconvenience. Please try again later.

Guess we have to wait till tomorrow to try again... Really annoying the weekend maintenance starts before midnight.


Originally Posted by Happy (Post 31526021)
I suppose if you must book urgently you could call to book with your account number attached. Would not work for booking online due to unable to log in so cannot book with member number attached.

It is just overall very poor experience because this "unable to log in" issue happens very frequently.

I’m having the same problem. I merged accounts 10 days ago and now I can’t log in. I asked the customer service rep to transfer me to the tech desk. She said Marriott doesn’t have one. :confused::confused:

margarita girl Oct 9, 2019 2:34 am

I currently have ~30 upcoming reservations. I am unable to see p. 3 of my list of reservations. I get this message:


We’re temporarily unable to display the information you requested.
Please try again later.
No problem with pages 1 and 2.

And the login issue I reported on Aug 27 seems to be the new normal. :rolleyes:

Safti Oct 15, 2019 10:22 am

Problems logging in to Marriott.com
 
I have had problems logging in since last night. It doesn't recognize my Marriott Bonvoy number. I thought I would change my password but it doesn't allow that either. Is anyone else having this problem?

margarita girl Oct 15, 2019 10:30 am


Originally Posted by Safti (Post 31630889)
I have had problems logging in since last night. It doesn't recognize my Marriott Bonvoy number. I thought I would change my password but it doesn't allow that either. Is anyone else having this problem?

Is your problem the same one I reported in posts # 1126 and 1127 (which still hasn't been fixed even though I reported it on Aug 27)?

https://www.flyertalk.com/forum/marr...ebsite-76.html

Safti Oct 15, 2019 10:40 am


Originally Posted by margarita girl (Post 31630931)
Is your problem the same one I reported in posts # 1126 and 1127 (which still hasn't been fixed even though I reported it on Aug 27)?
I don’t know. Which thread did you report it on? I started a new thread and I can’t find your thread. Was it ever resolved?
https://www.flyertalk.com/forum/marr...ebsite-76.html


margarita girl Oct 15, 2019 1:14 pm


Originally Posted by Safti (Post 31630889)
I have had problems logging in since last night. It doesn't recognize my Marriott Bonvoy number. I thought I would change my password but it doesn't allow that either. Is anyone else having this problem?

See posts 1126 and 1127 in this thread.

sierranevada Oct 15, 2019 2:04 pm

Trying to reserve a room for Dec for 4 nights - 20k a night. Total should be 80k but when I clicked through to choose the room, it defaults to 120k. Even if I try to click that, it says "service temporarily unavailable". It's been over 2 hours - ugh!

Safti Oct 15, 2019 3:02 pm


Originally Posted by margarita girl (Post 31631592)
See posts 1126 and 1127 in this thread.

Hi Margarita girl, they are similar problems but not totally the same. As we all know, Marriott has a variety of glitches in their system. Anything from logging in to booking nights to updated website. I spent hours on the phone today with a variety of people in different Marriott offices. For the most part, no one could help. I finally got a bit of relief from the loyalty customer care office but it's not fixed totally. Mostly everyone said the same thing. "Marriott IT dept. knows that this is a problem and they are working to fix it. " But, of course, how many weeks, months or years does it take to fix an IT problem. If they are ready to lose many of their loyal members, then it won't matter to them.

estnet Oct 16, 2019 11:27 am


Originally Posted by Safti (Post 31632000)
Hi Margarita girl, they are similar problems but not totally the same. As we all know, Marriott has a variety of glitches in their system. Anything from logging in to booking nights to updated website. I spent hours on the phone today with a variety of people in different Marriott offices. For the most part, no one could help. I finally got a bit of relief from the loyalty customer care office but it's not fixed totally. Mostly everyone said the same thing. "Marriott IT dept. knows that this is a problem and they are working to fix it. " But, of course, how many weeks, months or years does it take to fix an IT problem. If they are ready to lose many of their loyal members, then it won't matter to them.

Oh, I think you forgot that we are "noise around the edges" :mad::(:mad:

cfischer Oct 16, 2019 12:30 pm

Cannot log in at all right now. Wonderful.


All times are GMT -6. The time now is 4:50 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.