margaritagirl, when you went thru this method to detach your FN cert, did the cert retain the same expiration date or it has a new expiration date like in the case tattikat2 reported above?

A friend told me his Private Group has multiple DPs about people able to extend their FN certs, though he did not mention about the mechanism, and I suspect he probably did not even know the HOW. I seriously suspect that the failure to auto-detach might be a blessing in disguise, lol.

Same expiry date. I detached one this morning and it still has original Nov expiry date.

Was reading in Businessweek the other day about how Arne serves on the board of (wait for it...) Microsoft.

OH SWEET IRONY.

On desktop version under "my trips" the number of confirmed reservations is incorrect.
Also some of the reservations themselves are in the wrong date order.

That is what I suspect when my friend told me about his Private Group's data points - that if the cert not auto-returned, there is no way to return the same cert but to reissue a new one, hence the new 12 months' life. I asked in the FN thread and someone confirmed that.

Worth to know about such and to keep this in our tool box though.

Apologies if this has been pointed out before, but since when was the "Date Posted" date on the Activity List set to the Check In date ?

This is clearly wrong, and misleading too. FWIW the (iPad) app continues to correctly show the date the transaction was posted to the account.

examples

https://cimg3.ibsrv.net/gimg/www.fly...ba0e60bd9b.jpg
and

https://cimg4.ibsrv.net/gimg/www.fly...f6b70508e7.jpg

Download receipt function broken... again
 

Yup, whatever Marriott did this time I can't download my hotel invoices for previous stays... AGAIN.
I click on the link and it looks like its doing something, but the page just refreshes and no copy of my bill. Ugh, why is their IT so horrid.

I am sorry for any inconvenience, rylan. Folios for previous stays will appear in your online Account within 72 hours following checkout for hotel stays throughout the U.S. & Canada, where available. If you need a copy of your folio, I am more than happy to help. Please send me a Private Message here on FT or send an email to: [email protected] with your full name, the name of the hotel, the dates you stayed, and email address.

Warm regards,

Leanne
Social Media Specialist
Marriott International

Email: [email protected]

Leanne

You do realize that Marriot is a WORLD WIDE company so answering that folios can be downloaded for stays in the US and Canada "where available" hardly deals with the issue:mad::confused::(

My app only gives me phone #s for customer service in the US despite my registered addresses outside the US and geo-locations tracking of phone shows Im not in US. There are no regional #s . One of my biggest problems with Marriott is how US centric their CS, IT, everything is aside from properties. For a company that is so global, it amazes me how US centric they are in everything else. I'm not talking credit cards - just basic stuff like a regional phone #

I haven't stayed in a US Marriott/SPG in 2 years but I'm always being forced to call the US to talk to an agent. Odd.

Unfortunately I'm sure the lurker realises it, but someone obviously decided not to bother building the functionality for anyone who stays internally. When you even live "internationally", you really see Marriott as a US-company with a lot of foreign guests, it's a bit odd like going back in a time machine to the 80s.

Totally agreed!!!

it became even more harder for non-English speaker like me.

i missed the old (SPG) days when i can talk to an agent on the phone who speaks my language.

Try Hyatt. My globalist concierge actually lives in the country I spend most of my time. And she speaks multiple languages!!! Whenever I call Marriott CS, I feel 60% of the time their English isn't good enough to understand what I'm saying.

When I think of Marriott, I think of a MNC stuck in a 1980s worldview

Gotta love Marriott IT. Trying to make a booking for next week. Every time I search on the app, it shows a hotel for $134/nt (my rate code), $145/nt (AAA), $165 (Lowest Available Rate). When I click through, all it shows is $230/nt. Tried flushing the app's cache. Same problem.

Anyone else not getting e-mail confirmations promptly today? I've made a few bookings on the Marriott website, and normally the e-mail confirmations arrive almost instantly, but today they're taking several hours. Different chains, different continents, same results.