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Originally Posted by thelostshark
(Post 31938639)
I just used the Marriott Bonvoy iPad app to make a reservation using points. It’s for 1 night, category 5 and required 35k points. I’ve made reservations using points before with Starwood, but this was the first time with MB.
I thought they they would just deduct 35k points from my account, but that didn’t happen. I still have the exact same number of points in my account. When I look at the reservation on the app it says I need an ecertificate by the time I check in. How do I get one of those? I can’t see how to convert points to an ecertificate. tls https://www.flyertalk.com/forum/marr...ebsite-84.html Lots of people having Marriott IT issues this weekend. |
Cancelled award booking and points have not been recredited too. It is ten hours now. Called CS and though polite they did not help even after many minutes on hold. Been asked just to wait and call back again next week if still missing them. No case number given.
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Originally Posted by margarita girl
(Post 31939654)
Sounds like post # 1253.
https://www.flyertalk.com/forum/marr...ebsite-84.html Lots of people having Marriott IT issues this weekend. |
I purchased some points last Wednesday as I was a few thousand short for an upcoming points advance booking (for which I have now received an automated mail stating they are unable to issue the certificate) - still nothing has hit my account and have sent CS 2 emails and a FB messenger communication - no responses from customer service...
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Originally Posted by ajp1
(Post 31939839)
I purchased some points last Wednesday as I was a few thousand short for an upcoming points advance booking (for which I have now received an automated mail stating they are unable to issue the certificate) - still nothing has hit my account and have sent CS 2 emails and a FB messenger communication - no responses from customer service...
We would like to help look into the purchase points issue. Please provide your Marriott Bonvoy account number along with the purchase information (amount of points, charge amount, order number) to us via private mail here or by email below. Best Regards, Christina Zhou Specialist, Social Media Marriott International [email protected] |
Originally Posted by thelostshark
(Post 31938639)
I just used the Marriott Bonvoy iPad app to make a reservation using points. It’s for 1 night, category 5 and required 35k points. I’ve made reservations using points before with Starwood, but this was the first time with MB.
I thought they they would just deduct 35k points from my account, but that didn’t happen. I still have the exact same number of points in my account. When I look at the reservation on the app it says I need an ecertificate by the time I check in. How do I get one of those? I can’t see how to convert points to an ecertificate. tls |
Originally Posted by kalo93406
(Post 31939626)
Is it possible you used a 35k credit card free night accidentally? I think points or CC reservations have said the same on my reservations. Didn't make sense to me either as this "ecertificate" was never to be seen or needed. Must be wording carryover from some system in the past?
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Originally Posted by Keyser
(Post 31943636)
i've had this happen to me a couple of times....the points were deducted within 24 hours....just wait to see if that happens....if not then call & ask if the reservation is confirmed....there is no need to get an e-certificate....
Great! You’ve earned all the points you need. Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival. The points rate for your reservation may increase or decrease until you have deducted the points from your account to cover the reservation. If you do not have sufficient points to use for a Redemption intended to be paid with points 15 days prior to your reservation, Marriott Bonvoy reserves the right to cancel your reservation. See terms and conditions. |
Originally Posted by thelostshark
(Post 31944433)
Well, I just clicked on the View/Modify button of the reservation and got the following message:
Great! You’ve earned all the points you need. Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival. The points rate for your reservation may increase or decrease until you have deducted the points from your account to cover the reservation. If you do not have sufficient points to use for a Redemption intended to be paid with points 15 days prior to your reservation, Marriott Bonvoy reserves the right to cancel your reservation. See terms and conditions. |
The same thing happened to me, although I just assumed that it was a pop up blocker or something at my work so figured I’d try it at home. But earlier I’d emailed MB and they deducted the points for me. So I’m set. The whole thing about the points needed for reservation possibly going up made me nervous that I might not have enough points, but all’s well that ends well. tls
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Couldn't book due to no credit card info
Couldn't book hotel online or on App because no credit card info. It's absurd as I just booked two days ago and my credit card won't expire until 2024.
I tried to add to my profile and Marriott.com can not show the payment card section due to some bug: https://www.marriott.com/aries/stand...-icon-dark.svgWe’re temporarily unable to display the information you requested.Please try again later. Anyone has the same issue? |
Update: Just booked via App as I have to reenter my card again during booking while couldn't on desktop Marriott.com .
I'm really fed up with so many Bonvoy IT issues! |
I'm also getting this. I wonder if Marriott is tracking how much lost revenue their IT problems cause for the business.
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Originally Posted by nexusCFX
(Post 31971748)
I'm also getting this. I wonder if Marriott is tracking how much lost revenue their IT problems cause for the business.
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This was a problem for several months last year, but it eventually went away or got fixed. Guess it’s back. :(
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