started working for me a couple of hours ago....

Last 8 hours hasn't worked for me... but that's part for the course for me

Started working for me again a couple of hours ago.

I ended up booking my trip through the app...maybe at 3 AM EST....the website shows the booking, but I haven't received a confirmation email about it yet.

My year of Marriott seems to have started well. We are four days into the year, I've stayed one night in a Marriott and have six elite nights already.

I just finished a 6 night stay that ended on January 1. Surprise surprise I got credit for 2 nights only and got 1/4 of the points I should be earned.

I called CS and spoke to 2 CS agents who clearly did not understand the issue or were unable to solve. I finally spoke to a 3rd agent.

Kudos to get she fixed immediately the # of nights credited & points. Surprised. Well-done and kudos to her. The best by far of the 50+ CS agents I've had to speak to in past year.

of there were more like her and no tech issues, I'd be back staying at Marriott

Apologies if this has been raised before, but has anyone noticed the wrong 'Member Since' year attached to their profile post-merger or is it just me? I seem to be shortchanged by about 3 years and I don't know if this is a general issue, or individual one..

I have an award booking for March that I wanted to pay for with available points now since the annual re-valuations tend to occur in the first quarter.

When I click on the link to "deduct points now" I get.....nothing. Looks like a pop-up, starts loading, then stops. Happens on both Safari and Chrome.

Is this a known problem? (I suspect I will just call customer service to complete the action.)

[Edit: Ended up calling to complete the action. Still don't know why online link isn't functional (for me.)]

I have the same issue. Called in and they did not know what the issue was. Said it could be 7 to 10 days since not an emergency.

How to get ecertificate
 

I just used the Marriott Bonvoy iPad app to make a reservation using points. It’s for 1 night, category 5 and required 35k points. I’ve made reservations using points before with Starwood, but this was the first time with MB.

I thought they they would just deduct 35k points from my account, but that didn’t happen. I still have the exact same number of points in my account. When I look at the reservation on the app it says I need an ecertificate by the time I check in. How do I get one of those? I can’t see how to convert points to an ecertificate. tls

All My Award Reservations Disappeared
 

About 3 minutes ago (11:52PM ET) all my award reservations (3 in total including a 5-night stay in Miami next month that I won’t be able to book due to hotel being full), disappeared from Marriott App. I thought my mind was playing trick on me!

I thought of checking the website but it appears to be down.

I can’t seem to login the app anymore.

Coupled with the fact that I’m still waiting for my points from a cancelled award stay.

ohh and the points from my Amex Bonvoy card is taking two months to post.

Sigh. Marriott ITz

I am also having lots of weird things with Marriott occur. Points not posting, stays not showing up, and strange elite status.

Also, your are correct that the site is currently down.

Ok back online and points bookings are there too. Phhewww. Can’t take this IT drama anymore, I’m off to bed!

Is the site back up? It’s been crap all day. I canceled a booking this morning and my points never returned. Still hasn’t returned.


Still completely crapped out. Got a big red banner on the app.

Is it possible you used a 35k credit card free night accidentally? I think points or CC reservations have said the same on my reservations. Didn't make sense to me either as this "ecertificate" was never to be seen or needed. Must be wording carryover from some system in the past?