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Originally Posted by Adam Smith
(Post 32101638)
Anyone else not getting e-mail confirmations promptly today? I've made a few bookings on the Marriott website, and normally the e-mail confirmations arrive almost instantly, but today they're taking several hours. Different chains, different continents, same results.
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Marriott IT just being Marriott IT
best of luck to that new hire posting “winner” who will oversee the whole mess! |
Originally Posted by Adam Smith
(Post 32103789)
Some of the e-mail confirmations didn't come through until this morning, 12-18 hours after booking. Is it just me?
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Is the problem of not being able to see flexible date point redemptions ongoing? Or is it property specific?
I often notice this when trying to just see a single night of availability in the calendar but shows up properly if specific dates... |
Slow Reservation Emails
Is anyone else having their emails take over a day to get sent when makign reservations?
Its weird if I go in and say email me reservation it works almost instantly, but the automatic emails are taking like a day. |
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I received a confirmation email today for reservation made over this past weekend. :( It took Marriott IT 4 days to send confirmation email.:(
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Originally Posted by TerryK
(Post 32116207)
I received a confirmation email today for reservation made over this past weekend. :( It took Marriott IT 4 days to send confirmation email.:(
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Seems that the garbage website and Marriott IT is back at it. Last night I tried to sign in and got a generic error something to the effect of 'login failed'.
Tried again and it worked, but noticed that if I tried to book anything that none of my information (name, address, card, preferences etc) were showing up. Ended up having to delete all of the marriott cookies and start over. Same thing happened on different computer and browser this morning... login error and my info not loaded. Only way to get it to work was to delete marriott cookies and start fresh. |
If it's any consolation, it's not just us chickens on the outside who are having Marriott IT issues.
I wanted to take advantage of a lower rate on a hotel stay for tonight. I called the hotel's FD and they passed me off to MAR reservations. The agent was very good, but the computer problems he encountered were just embarrassing. Rebooting computers? I didn't realize that was still a thing in 2020. |
Still can't get folios to download off of the marriott website, such a joke :mad:
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Originally Posted by Zorak
(Post 32001160)
I recently got an email invitation to check-in, a few hours after checking *out* (and 20 minutes after the "final folio" email) prompting a brief panic of "crap did I duplicate-book the wrong day?" look at the app, search of emails etc before concluding, nope, just Bonv-Oy!
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Zorak I just experienced the same thing! Same dates.
25 Feb - Made reservation for 28 Feb - 1 Mar. Received confirmation e-mail shortly after making reservation. 26 Feb 10am ET - "Plan for your incoming stay" email 27 Feb 4pm ET - "Check In now to access your Elite benefits" 28 Feb 4pm ET - "Check In now to access your Elite benefits" 29 Feb 5pm ET - "Check In now to access your Elite benefits" 1 Mar 3am ET - Folio e-mailed 1 Mar 4pm ET - Folio e-mailed 1 Mar 5pm ET - "Check In now to access your Elite benefits" |
Is anyone else having trouble logging into the website? Some of our employees can log in, others are getting "Unable to Sign In"
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For months now, I am still having problem with the logon page. First it NEVER remember me. Second, connot type into the ID or email part. :mad:
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