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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

rylan Dec 6, 2018 7:43 am

Maybe their IT group is just incompetent.

CLEguy Dec 6, 2018 9:46 am

Can't get hacked if the site is down.

UA-NYC Dec 8, 2018 6:08 am

Actual enhancement? Chrome had my Marriott number + password stored today...first time I think (vs. having to click into each field before to get it to populate).

kennycrudup Dec 8, 2018 9:24 am

Huh. That's always worked for me, even on 8/20

Antarius Dec 8, 2018 11:50 am


Originally Posted by CLEguy (Post 30505468)
Can't get hacked if the site is down.

https://cimg9.ibsrv.net/gimg/www.fly...3ea2b8ee89.png

Antarius Dec 8, 2018 11:51 am


Originally Posted by UA-NYC (Post 30512267)
Actual enhancement? Chrome had my Marriott number + password stored today...first time I think (vs. having to click into each field before to get it to populate).

Noticed this too. The previous page was a window popup. Now it is a full page redirect, which Chrome is able to recognize.

1AAFlyer Dec 9, 2018 12:07 pm

No access to my reservations
 
Dear Marriott:
I have spent more than 1/3 of the year in your hotels. Do you think that you can fix your interface with Starwood ( the brand I have stayed in) so that I can see my 15 upcoming reservations? My ambassador has tried repeatedly. You have had more than 90 days to work out your "kinks". ENOUGH IS ENOUGH. GET IT TOGETHER! Count me as REALLY angry at this point.

CPRich Dec 9, 2018 12:32 pm

Gee, if only we had a single thread to consolidate all of the integration issues Marriott is having.

TerryK Dec 9, 2018 1:14 pm

https://www.flyertalk.com/forum/marr...ebsite-40.html

ducky9 Dec 10, 2018 1:06 pm

Issues Linger on SPG App/Web Site
 
I had activity in August 2018 on my SPG number. However, my account on SPG still shows the points are expiring February 28, 2019 on the SPG app. I called SPG and was told that they could not understand the reason the account has a expiration as there is current activity. The associate just manually extended the expiration to February 28, 2020.

Also, special rates on legacy SPG properties are not loading. I called both the Marriott and SPG reservation lines and no one is able to assist. I have left a message for the hotel to look into the matter.

Anyone else have either of these experiences? I thought most of the website/app issues should have been resolved by now.

KRSW Dec 11, 2018 12:12 pm

For crying out loud... Trying to make a reservation for next week. Everything was going well. Found the hotel, room, and rate I wanted. I was about to confirm the room then got a 504 Gateway Timeout. Going back to Marriott.com, all I get are 401 Authorization Required errors.

It's been 12+ months since the new website came on-line. It's been 3+ months since the merger... and it still can't even do the basics, like sort hotels by price or even make a stinkin' reservation. Screw it, next week's going to Hilton.

CC: Mr. Marriott’s Office of Consumer Affairs
via FAX: to the hotel I almost booked, when Marriott.com shows up again so I can get the fax number from it.

RogerD408 Dec 11, 2018 12:31 pm


Originally Posted by KRSW (Post 30523694)
For crying out loud... Trying to make a reservation for next week. Everything was going well. Found the hotel, room, and rate I wanted. I was about to confirm the room then got a 504 Gateway Timeout. Going back to Marriott.com, all I get are 401 Authorization Required errors.

It's been 12+ months since the new website came on-line. It's been 3+ months since the merger... and it still can't even do the basics, like sort hotels by price or even make a stinkin' reservation. Screw it, next week's going to Hilton.

CC: Mr. Marriott’s Office of Consumer Affairs
via FAX: to the hotel I almost booked, when Marriott.com shows up again so I can get the fax number from it.

Good to let them know, but many other sources for contact info. Try Google or Trip Advisor. If you're lucky there will be a property page that is working so you don't have to wait for marriott.com to come back online.

khabah Dec 11, 2018 1:23 pm

Looks like the migration of legacy SPG hotels onto Marriott's reservation platform is complete: December 11th was supposed to be the day that the last four legacy SPG brands [St. Regis, Luxury Collection, Aloft and Element] transition over and I just performed a few searches across different hotels across the brands in different cities, and can confirm that the starwoodhotels.com domain is no longer appearing as a frame within the screen.

Done-diddly-un!

khabah

EuropeanPete Dec 11, 2018 2:22 pm

Now all hotels have been migrated to the Marriott system they’ll hopefully look to fix some of the most damaging errors on it.

C17PSGR Dec 12, 2018 9:21 pm


Originally Posted by khabah (Post 30524055)
Looks like the migration of legacy SPG hotels onto Marriott's reservation platform is complete: December 11th was supposed to be the day that the last four legacy SPG brands [St. Regis, Luxury Collection, Aloft and Element] transition over and I just performed a few searches across different hotels across the brands in different cities, and can confirm that the starwoodhotels.com domain is no longer appearing as a frame within the screen.

Done-diddly-un!

khabah

Noticed that today when making next week's reservations. It even recognized one of my corporate codes across legacy brands without the need to run a separate search using the SET code. Plus, as noted earlier, the top login section remembers login on Chrome. Also the address box seems to be working better.

On the other hand, when using another one of my corporate codes, the search across hotels shows "the server is being stubborn" but I am able to look for that rate if I get into the individual hotel.

Progress ...


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