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-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

ehud Dec 23, 2018 12:44 pm


Originally Posted by TimesTwo (Post 30567828)
Anyone else unable to see points reservations in the spg app? I’ve been trying to compare paid/points prices for a few upcoming trips and I can’t see any award availability for any hotel in any city on any date. I’ve noticed it for a few days now.

Same here !
Also can't view future reservation in website (can view in the app)...Anyone else??

gurtyb Dec 28, 2018 9:55 am


Originally Posted by ehud (Post 30542086)
For 2 months now I cant view my upcoming reservations online

Get this error (yes, displayed twice @ the same page)...

We’re temporarily unable to display the information you requested.
Please try again later.
We’re temporarily unable to display the information you requested.
Please try again later.

Did this ever get fixed for you? If so, how? This problem started happening to me like 2 weeks ago. Really annoying!!

ehud Dec 29, 2018 10:51 am


Originally Posted by gurtyb (Post 30582004)
Did this ever get fixed for you? If so, how? This problem started happening to me like 2 weeks ago. Really annoying!!

Yeah... miraculously this message disappeared couple of days ago & now the website seem be functioning correctly..Go figure..

dshafiee Dec 29, 2018 1:52 pm


Originally Posted by gurtyb (Post 30582004)
Did this ever get fixed for you? If so, how? This problem started happening to me like 2 weeks ago. Really annoying!!

It started working for me too randomly. Was out for a good 3 weeks.

churning Dec 30, 2018 10:46 pm

I had a hotel reservation at a hotel. I noticed the price went down so I made a new identical reservation with the lower price with a different reservation number. I then tried to cancel the original one. Instead of cancelling the original one, it canceled the new one I just made. I had to cancel both and then create a new one with my old one gone to get it to work how I wanted.

margarita girl Dec 31, 2018 4:56 am


Originally Posted by churning (Post 30590198)
I had a hotel reservation at a hotel. I noticed the price went down so I made a new identical reservation with the lower price with a different reservation number. I then tried to cancel the original one. Instead of cancelling the original one, it canceled the new one I just made. I had to cancel both and then create a new one with my old one gone to get it to work how I wanted.

Check out this thread. Seems to be a known issue.

https://www.flyertalk.com/forum/marr...rong-stay.html

wordsmith Jan 1, 2019 3:49 pm

Compared to old SPG.com, is Marriott.com really this bad?
 
Sorry if this has been covered, but compared to the old spg.com, the Marriott reservation website has several usability issues that are so awful, I’m assuming maybe I’m just missing something? Please educate me if so!

1. On spg.com, you could view properties in a particular location in a grid with four columns of rates, allowing for quick scanning. I cannot find anything comparable on the new site. Takes four times as long to decide on a property, and that’s with a city with properties I’m familiar with.

2. Related issue, you can’t automatically apply special rates e.g. AAA. Have to select it – and view it separately – EVERY time, for every hotel.

3. For urban areas where I’m not familiar with the properties, it’s much worse. When there are 40, 50, 100 options it would be nice to easily target a location or scan quickly by rate. It would also be nice to not have to scroll through properties that are sold out. (Why aren’t those appearing at the bottom of the list? Appears to be no way to filter out sold out properties.) And it would be nice to more easily filter out e.g. Fairfield Inns, which I have no interest in. Yes, you can filter by brand, but it’s clunky and the choices are not persistent…they reset even within the same user session!

4. Why do I have to re-log in with full credentials EVERY time I close a browser tab. Why can’t I have two browser tabs open searching separate reservations in separate cities?

5. On the user profile, under Activity, everything from a stay appears lumped into one transaction, unlike on the old site, which showed e.g. points earned for promotions separately. Now I’m wondering…did I sign up for a promotion? Did I get the points? What are these unidentified “Extra” points?

First world, but frustrating nonetheless.

mdbe Jan 1, 2019 4:00 pm

I particularly agree with Opt 1. I’ve moved trips to Hilton because of this reason and emailed marriott. They sent me back their FAQ which addresses the fact that one cannot compare rates and the FAQ states this will be added at a future time. It is way easier to use expedia or egencia and take it from there if one must stay at Marriott properties.

lougord99 Jan 1, 2019 4:11 pm


Originally Posted by wordsmith (Post 30596638)
Sorry if this has been covered,

You obviously don't read this board.

margarita girl Jan 1, 2019 5:10 pm


Originally Posted by wordsmith (Post 30596638)
Sorry if this has been covered, but compared to the old spg.com, the Marriott reservation website has several usability issues that are so awful, I’m assuming maybe I’m just missing something? Please educate me if so!

Seems like a pretty short list! :) Here's mine which I posted in this thread.

https://www.flyertalk.com/forum/marr...l#post30399691


  • Fax numbers instead of email addresses in spite of claiming to cater to the millennials.
  • No breakdown of points earning in the activity summary by using Extra as the catch all for anything that isn't Base points or Elite bonus.
  • No identification of which property has been booked in the activity summary when award reservations are made or cancelled.
  • No confirmation of the number of points withdrawn on the confirmation email for award reservation.
  • No breakdown of base price and taxes in confirmation email for revenue reservations.
  • No way to see multiple prices at the same time in a grid when booking revenue reservations.
  • No way to sort by price except by modifying the URL.
  • The default for the activity list is 5 items. Seriously?
  • Items are not always listed chronologically in the activity list.
  • LNF is calculated on each individual night instead of the average rate for a multi-night booking.
  • LNF team refuses to subtract the taxes on websites that quote tax included prices if the price breakdown isn't shown, yet this is something Marriott can't seem to do!
  • Points to miles transfers have gone from 2-10 days depending on the airline to 6-8 weeks!
  • Searching for things like Hong Kong, Santorini, Mystique, etc will send you to take out places, restaurants and hair salons.
  • SNAs can't be applied to prepaid rates.
These are not merger problems. These are things we will have to live with after all the problems are fixed.

wordsmith Jan 1, 2019 6:16 pm


Originally Posted by margarita girl (Post 30596874)
Seems like a pretty short list! :) Here's mine which I posted in this thread.

https://www.flyertalk.com/forum/marr...l#post30399691

Yes! Far more comprehensive...and I'll also add...room rates are quoted without taxes and fees, so you don't see what the total would be on a per night basis until you start the booking process. Aargh.

Pseudo Nim Jan 1, 2019 6:55 pm

So I really don't think anyone is reading this thread, but here's an irritating one.

Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.

I think I'll just go stay at Hyatt instead. This is simply wild.

margarita girl Jan 1, 2019 7:53 pm


Originally Posted by Pseudo Nim (Post 30597171)
So I really don't think anyone is reading this thread, but here's an irritating one.

Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.

I think I'll just go stay at Hyatt instead. This is simply wild.

Well, I'm reading your posts, and happy to say that there is a thread for your problem! :)

https://www.flyertalk.com/forum/marr...reinstall.html

But feel free to stay at Hyatt anyhow or Marriott will never get the message.

Pseudo Nim Jan 1, 2019 8:14 pm


Originally Posted by margarita girl (Post 30597337)
Well, I'm reading your posts, and happy to say that there is a thread for your problem! :)

https://www.flyertalk.com/forum/marr...reinstall.html

But feel free to stay at Hyatt anyhow or Marriott will never get the message.

Haha - thank you :) I thought I had reinstalled, but just gave it another try and it worked ... and the Westin is already booked out for the dates I want. :rolleyes: But at least the stupid app works.

bergamini Jan 1, 2019 8:31 pm

Everything. Just everything is wrong with Marriott.com in terms of my rewards account. I can’t go 2 clicks without an error message. I’m pretty patient and care only about the end result but this is appalling. They are actually teaching us to expect that it won’t work. This is not hard stuff either. They’ve made a choice not to invest in IT, or to not run it well. Either way someone seriously should be fired and more than one person. I know I’m being melodramatic but I merged accounts like 6 months ago and hit more errors than I do live pages.


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