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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

Pseudo Nim Jan 1, 2019 8:34 pm
Originally Posted by bergamini (Post 30597452)
Everything. Just everything is wrong with Marriott.com in terms of my rewards account. I can’t go 2 clicks without an error message. I’m pretty patient and care only about the end result but this is appalling. They are actually teaching us to expect that it won’t work. This is not hard stuff either. They’ve made a choice not to invest in IT, or to not run it well. Either way someone seriously should be fired and more than one person. I know I’m being melodramatic but I merged accounts like 6 months ago and hit more errors than I do live pages.
I’ll venture to say it’s likely user error. You should try buying a new computer, that should fix it. If it doesn’t, there are likely cookies stuck in the internet pipes leading up to your house - so you should buy a new house.

margarita girl Jan 1, 2019 8:52 pm
Originally Posted by Pseudo Nim (Post 30597469)


I’ll venture to say it’s likely user error. You should try buying a new computer, that should fix it. If it doesn’t, there are likely cookies stuck in the internet pipes leading up to your house - so you should buy a new house.
Too funny. I can’t stop laughing. It was a joke, right? :eek:

bergamini Jan 1, 2019 9:32 pm
Originally Posted by margarita girl (Post 30597536)
Too funny. I can’t stop laughing. It was a joke, right? :eek:
It better be a joke. Here's what I can't do today, on either MacOS (Chrome, Firefox & Safari) and Windows 10 (Edge & Chrome):

1. Get lifetime status (nights or actual status)
2. Change bed type on an existing reservation. It says it has made the change and you go back and it is the old type.
3. Change rate code on an existing reservation. Once again it says it made the change and doesn't.
4. Can't view "Profile" page ("https://www.marriott.com/aries/stand...-icon-dark.svgWe’re temporarily unable to display the information you requested.Please try again later.")
5. Can't get to the "Overview" page. ("General Error. We are experiencing technical difficulties. Please try again.")
6. Can't get to Promotions Central and, in fact, when I click on the Mega Bonus banner or try to go check my progress I get ("General Error. We are experiencing technical difficulties. Please try again."https://www.marriott.com/error.mi")
7. 4 / 5 of my last stays don't have folios attached

It is a barely functional web site. I have recorded this via QuickTime on my Mac and am happy to show you the private YouTube link on it I sent them.

Pseudo Nim Jan 1, 2019 9:48 pm
Originally Posted by margarita girl (Post 30597536)


Too funny. I can’t stop laughing. It was a joke, right? :eek:
Honestly, having dealt with their support in the last few months, I fully expect this to be an actual response from them.

fotoflyer88 Jan 4, 2019 3:39 pm
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.

bergamini Jan 4, 2019 3:47 pm
Originally Posted by fotoflyer88 (Post 30610911)
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
I cannot do it online but have not tried calling in or messaging my Ambassador.

margarita girl Jan 4, 2019 4:31 pm
Originally Posted by fotoflyer88 (Post 30610911)
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
It's a known issue and amply discussed in the Choice Benefits thread. The link stopped working on Jan 1. :(

People have to make their selection by Jan 14th or the default is SNAs. If it isn't fixed by then, hopefully they will extend this date. I realize this doesn't help you one bit. Sorry.

damon88 Jan 4, 2019 5:02 pm
Originally Posted by Pseudo Nim (Post 30597680)

Honestly, having dealt with their support in the last few months, I fully expect this to be an actual response from them.
I know. I couldn't laugh when I read it because it sounded so much like the things they were telling me about not being able to view my activity. It didn't matter that my account appeared the same on 4 different desktops, 3 iPhones, 1 iPad and a laptop. And that from the same devices using the same Apps I could easily view my husband's activity. Nope. It wasn't a problem on their end- it had to be my "cookies" or my "cache" I had to go all the way up to corporate to find someone who was aware of the real issue and promised to help me. Although the promised escalation and resolution was 3 weeks ago. So . . . .

Sabai Jan 4, 2019 6:48 pm
Originally Posted by Pseudo Nim (Post 30597680)

Honestly, having dealt with their support in the last few months, I fully expect this to be an actual response from them.

paulsalem Jan 5, 2019 12:31 am
The website is down for maintenance right now. Likely they're finding a way to break it more.

ST_Hawaii Jan 5, 2019 3:41 am
deleted

dparkinson Jan 8, 2019 12:50 pm
Marriott website and app down?
 
cant book on any digital platform. Anyone else seeing this? Does phone system still work?

bsdstone Jan 8, 2019 1:22 pm
Both of them are for me...

puchong Jan 8, 2019 1:39 pm
Marriott IT (and management) are a bloody disaster :mad:

knopfler Jan 8, 2019 1:40 pm
This is what I get:

An unexpected error has occurred

This service is temporarily unavailable. But don't worry, we're on it. Please try again later.


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