I had same problem. Maybe only causing problems to the most loyal members. Don’t want the entitled staying!!

Same here.

Missed out on a now sold out Moments redemption because of this. Not happy.

I was able to sign in via the app but the website sign-in has been broken since at least last weekend for me.

Looping Logon Problem
 

I was able to fix my problem logging on by resetting my password. My mobile app (android) worked for me without issue. I tried logging in from the web with it looping multiple times from multiple browsers/computers and it wouldn't allow login until resetting the password. I let their customer service know but it sounds like some sort of auth issue on their end. If you purposely type in your password incorrectly you will actually get an error ~"incorrect username/password" but when typing it in correctly, nothing. Resetting worked which I'm assuming updated their system responsible for authorization allowing login.

Thanks for that info and welcome to FT!

Thanks - this worked. Madness!

This did not work for me but I figured out the problem -- special characters. I was using some special characters in my password to, you know, be as secure as you can be when you access an insecure website like marriott.com.

Special characters in password == no workie.
No special characters in password == works

Marriott of course says you can use special characters in your password and this indeed used to work...but it no longer does. You can enter your password and it will not give you an error but it will not log you in (on the website). I did not test all special characters but at least one of the ones I used triggered the problem.

If you are having login problems on the website but not the app try resetting your password but make sure to NOT use special characters. Numbers are OK.

Hmmm.... I standardly use special characters in my passwords for enhanced security including for the Marriott website. Most be only some of the special characters that are giving the website indigestion. YMMV.....

--Jon

Interesting. It is possible it is triggered by only certain special characters. Another possibility I had not considered is the password length. When I removed special characters from my password I shortened the length by one but my original non working password was under the 20 character limit so length should not have been an issue, it is more likely one of the special characters is causing the problem but not not others.

Anyone still facing issue with the app? After one of my recent stays: the app updated the points, but not the night. Since it is common, I didn't think much of it, until, I logged out and logged back in via the app. Now, the points are updated (same as before) but the ytd night counter is 0 (it should have been 50+). Panicked, I checked the website, and, all the points and the nights are updated. It's only a problem on the app (checked both Android and iOS apps).

I've had both the website and the app "zero out" my nights a couple of times.....usually resolves within 24 hours or so.

Cannot view latest activity
 

Is anyone having issues accessing latest activity on app or website or mobile?

For 24h now its been saying latest activity is temporarily unavailable.

Lurkers?

Thanks!

Hi supatight80,

May we reconfirm if you could not access the latest activity on both Marriott website and APP?

Please send us an email with the issue description, the relevant screenshot and your Marriott Bonvoy member number so that we can check for you.

Our email address is [email protected].

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]

Hi Carrie!

Just sent an email. Did you guys get it? Yah app, website, different phones, computer. Etc. Is only that part that doesn't show.

Thanks!