EVEN MORE reason for Arnie to actually sit at a computer and try to find & book a place to stay. I can guarantee you the suits in this office aren't tech savvy either, but they're the ones who are spending the most in travel expenses.

It's because these problems still exist. I have good relationships with several Marriott properties which I stay at frequently. Unfortunately, Marriott.com gets in the way of doing that at times. Less now than 6 months ago, but nowhere near as reliable and functional as it was 18+ months ago, and well below the industry average. Keeping silent isn't going to fix anything, especially since Marriott's higher-ups and even IT department seem to think everything's fine. For what it's worth, I have been in touch with some of the higher-ups regarding IT issues, some pretty serious. It took awhile to get their attention and they move extremely slowly, BUT, they're starting to see that they have a problem.

It took them over a year to implement it...but the new, improved Marriott.com now has the same functionality from 1972's MARSHA! YAY!!! In seriousness, I'm glad to see this back. Marriott Devs -- any chance of getting the SPG price grid implemented? This is a great start and is much appreciated, but the SPG grid was great.
https://cimg3.ibsrv.net/gimg/www.fly...66d1510663.png

Low on the list of "what's wrong", but just lazy/sloppy design and testing.

email address above where/what?

https://cimg2.ibsrv.net/gimg/www.fly...7f901ff675.jpg

Why is this so freakin' hard.

Make a reservation - get confirmation email (so the system knows my address)

Make another reservation - no confirmation email (over a week ago)

Cancel a different reservation - no confirmation email (again, over a week ago)

Look up another reservation to confirm bedding - "An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later."

"Find the credit card that's right for you" sure works fine though.

Simply unacceptable.

Is anyone else getting ""We’re temporarily unable to display the information you requested. Please try again later." for account activity? (APP and Desktop) It's been that way for three days now. I haven't seen that problem for a while. ;)

It has been like that off and on. :( My favorite is "Our server is been stubborn" when checking availability.:p:D Just keep trying and it will work at some point.

This morning it made me change my password but it took about 5 tries for the new password to "take."

Update on previous display issues detailed in these posts

https://www.flyertalk.com/forum/31245273-post1077.html and https://www.flyertalk.com/forum/31245404-post1079.html

After contacted the Champion folks, and they in turn forwarded it to IT, with a few back and forth because despite I specifically told them it was showing on Desktop, the IT replied with comment on App issue... eventually IT said to check frequently it may fix itself on next App update. Note IT insisted it was App.

It now finally shows reservation in correct sequence.

This seems to indicate that App and Desktop has some type of connection, that App updates can mess up the desktop side.

Can't log in - says error when there isn't one
 

Correct login and password but 2 browsers lead to error messages saying incorrect login/password. Is anyone else having this problem?

According to titanium line "there is no IT" when I asked to speak to them !?

Routine weekend issue. Try again on Monday.

No there really is no IT dept. At least not one you or ANY guest/caller can be transferred to or that the agent can even call and talk to on your behalf. The only options available to agents are open a case, or send you a password reset email or send an email to the app people if it's an app issue and even that forces the agent to be in the middle. Opening a case usually takes several days to resolve and even then it's not going to go to an IT person. Only way it will end up in front of an IT-ish type person is if the agent opening the case makes it clear they've tried every other trouble shooting technique given to them. In almost all cases the problem is on the guests end. I can count on one hand and don't even need the whole hand the number of times it wasn't on the guest's end.

The old spg website used to be terrible to try to get into but the Marriott website seems much much more able to deal with the 50 trillion browsers and such people feel the need to use. Clear your cache. Clear the passwords stored in the browser and that usually resolves the issue.

Trying a different browser will often resolve the issue.

What's the exact place in the process you're getting the error? My biggest complaint with the current website is it doesn't give clear, easy to figure out errors. So you usually have no idea what piece of information needs corrected.

I gave up on waiting and called in. The CSR confirmed there was some problem with my account ad asked to "reset it" since the CSR could only see activity from July 2018! I was told they put in a request to have it fixed but it is a tad concerning.

Hmmm.

Others getting the force-change-password.mi/"change password" page when trying to login in today?

David

Not today, but maybe a couple of weeks ago.

Just found out it also happens on my account - and the site refuses to take new password set up.

Update - finally made the site took new password. BUT, despite the claim of security need to force change password, there is NO email coming to inform me the password is changed - just how secured that can be? Virtually all sites once password is changed, the email in profile will receive a notice. Nada from Marriott site. So much for the security need to force the change of password.

Why the site randomly picks customers to force a reset of password? This has happened to me twice this year and once last year. It has not happened to my husband's account even once...

So annoying.