Are website and app working ?
 

I haven't tried the app but had the same problem on the website about an hour ago.

Same here

Not working here either.

Website is working fine for me but the App has not worked for me for almost 18 months.....

Well, I've suspected that there's been some collusion between Marriott and FlyerTalk, especially with Bonvoy appearing on every thread title possible... Looks like FlyerTalk's using Marriott's IT staff now...

https://cimg1.ibsrv.net/gimg/www.fly...5e5cf19c3f.jpg

Anyone else having issues with marriott.com? I had trouble logging in, now I can't find any hotels when I search in a city...

Our apologies for any inconvenience. If the app is crashing or experiencing issues, first try signing out of your account and then signing back in. If this doesn’t resolve the issue, please delete the app and try re-installing it from the App Store or Google Play. If that doesn't work, or you have other feedback, email us at [email protected] and a customer care agent will respond as soon as possible.

Our apologies for any inconvenience. I would like to post the following information to this thread as a wiki, but lack the number of posts to do so:

If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?

Thanks William. Looks like it was just a momentary glitch, and I am able to search for properties again.

I have added your post as a Wiki on this thread.

After more than 2 weeks, I am still waiting for the IT Dept. to resolve the Suite Upgrade (with SNAs) button issue, so it can appear again on the Change/Edit page of my Prepaid reservation.
One might think that, in view of that problem, Marriott would have put in place a temporary system, so the agents could apply the SNAs manually to the reservations that have issues.

I recently booked another stay (on points) and the button was there, to apply the SNAs. It easily went through.

Did you try the FT workaround posted in the SNA wiki? Many people have reported having success with it.

I booked a prepaid stay at the Sheraton Tokyo Bay in a Club Room in March through the web site for a stay in May since we enjoyed it so much last time in 2016. Yesterday I was checking to see if everything still looked fine only to find out my confirmation number now shows me booked in a Grand room with no club access. I swear one week ago it showing me still in a club room. I even have the print out of the original reservation showing it being a club room and called to see what was up.

I gave the woman the confirmation number and she just repeated what the web site now shows. I tried to explain that I had a print out of the original, but she just kept repeating that since it was a prepaid rate, there was nothing she could do to change it. She suggested I ask for a room upgrade when we get there. I thought well that probably won't work.

I usually try to stay patient and remain polite, but this kind of ticked me off. They hadn't charged my card yet, so I told her thanks for nothing, canceled the reservation, canceled the Bonvoy Amex card, and removed just about all the info off my Marriot.com account. Then I booked a room at the Hilton two doors down. If they somehow figure out how to bill me then fine, I'll pay it, but it'll be the last dime they ever get from me.