Called Marriott support. Was shocked that I was only on hold for 20 minutes and got someone who was familiar with the problem. He told me that I needed to go to Marriott.com and instead of trying to sign in, I needed to create a new online account. He also told me that I needed to put a zero in front of my new account number for this to work.

Then he told me that the system that creates new online accounts is currently down and he didn't know when it would be up again. So he said "keep trying".

This is not fun. They don't tell me a complete new account number and how to create an account and the IT system is down anyhow. Unbelievable......

Definitely doesn't inspire confidence going into the 18th!

I do wonder if this is a number-range problem. Like they are putting all the new 9 digit SPG numbers into a specific number-range (say, all starting with 9) and they are reassigning the MR numbers that happen to start with that number. They would need to do that prior to assigning the new SPG numbers. Of course, it could be that there actually is a 9 digit SPG number that is a duplicate of your MR number, but I would expect them to just assign a new SPG number to that person. Why have a special process that leaves some SPG numbers?

I go back to Club Marquis and Courtyard Club and have had accounts with every Marriott program since. MR has always been 9 digits. Sometimes leading zeroes (I have four) are dropped and only the significant digits of the account number are displayed.

A simple question that probably doesn't have a simple answer.

I've had MAR account # for donkey years. Same #. 9digits. Unlike dayone I only have 3 zeroes at the beginning :p :D I have not received an email re: new account. Also, I did my last award booking yest because I knew outages (screw ups) were going to start today).

I have had multiple SPG account #s & would need to pull out the most recent card to get #s , but I think it's more than 9. Some years (during the many past) I stayed enough for high elite status. Other times I went a couple of years between & got new #s . I've given up on trying to track my #s /getting everything combined (nights/stays over the years). I'm LTP w/ MAR so it probably won't matter about the SPG side other than just wanting it all accounted. OTOH I'm having fun remembering different SPG stays from the past where things like snow in a blizzard came into the room from the outer edges of the windows on a high floor at the Westin Michigan Ave/howling winds.

Cheers.

I had the same issue. It seemed really weird using "Set up new online account" However, I used the new Rewards number given me in the email you referenced. It the asked for new password and I was was in to my account. All looks fine. My only question now is what happens to my Marriott Visa card assigned to the old number.

Missing Reservation from Account
 

I made a 7 night future point booking at a hotel on August 13th. Obviously, you don't receive an email confirmation until you actually attach the points to the reservation or certificate which is what I wanted to do. However, after making this booking I do not see the reservation in my account at all. I have the pending charge from the hotel of $1.00. My spouse and I have our own accounts, neither of them show the reservation. I don't have a confirmation number and don't know the exact dates since I made this reservation quickly before the merger happens.

I called Marriott and they don't see anything and asked me to call the hotel. I called the hotel and they have nothing which I expected since it really isn't confirmed until I attach the points. I want to cancel this but obviously I can't without the reservation in my account. Any ideas what I can do? I just don't want to get charged for the 1 night since I can't even cancel this reservation!

Yes, the old Sheraton loyalty membership numbers were exactly nine digits. They replaced an older five-digit number preceded by GP ("Gold Preferred") sometime in the 1990s. That Sheraton nine-digit number was then replaced by an eleven-digit number when Starwood Preferred Guest became primary (2000s).

I tried to keep my nine-digit Sheraton number, but Starwood wouldn't let me (I don't recall the details beyond this request). I wonder if some members were able to keep their Sheraton number by simply prefixing it with two zeroes in SPG. So I would not be surprised if some people did in fact keep their nine-digit Sheraton number in the newer SPG program. If so, of course there would be duplicates with the Marriott numbers, which are also exactly nine digits.

You're lucky. Everytime I try (like every couple of hours, using multiple browsers, even trying different computers), I get the "system is temporarily unavailable message".

I called again today. Got an agent immediately, but she didn't seem that knowledgable, just told me to keep trying. She told me to try at night when less people would be trying to create accounts. Of course last night, the section of the website to even try to login disappeared all night long.

She could clearly see my account. I even had her book a reservation for me. It took her a while. She was asking questions like "how do you spell Shanghai" and "where is Shanghai" that gave me little confidence, but I have the confirmation. Unfortunately it just says "reward stay" and doesn't say how many points. She assured me that it was 80K for 5 nights. I hope this stays as the hotel gets more expensive for awards next week. I did try to look up the reservation by reservation number but the wonderful marriott site found the reservation, gave me the name of the hotel, but no details -- just said "upcoming reservation".

I cannot find the thread of the new hotel categories - isn't the new point levels effective August 1st? Or now it is August 18th?

I just checked a hotel that should become a 25K/night property after August 1st, but it is still showing 30K/night today.

Yet, on this chart the hotel is showing 25K (and the old level no longer exists - old and new are now the same, for every property on the long list).

Free Night Redemption Rates ? Marriott Members

The new rates become effective after the integration is done which theoretically is Aug 18th. However, i'm willing to bet that it will take a couple of days before the website becomes even marginally useful.....

Did you try your old number? I said I put my new number in, but now I can't remember for sure.

I can't sign in this morning. Anyone else having issues?

There were emails? Communications? New Rewards #?? I've received none of this. And I'm a lifetime Plat in Marriott.

Maybe this is why I can no longer login to Marriott.com using my rewards #?

-RM

I was in my MR account earlier with no issues. Just now I see a General Error showing when it's trying to present the page, but I am allowed to see my account detail.

MR accounts should be good to go in the new program (but I can see exceptions happening). SPG has told us new numbers are needed to meet the requirements of the new system. Those numbers are due to be released sometime this weekend. I have been receiving messages from MR and SPG about the upcoming changes and funny enough requests to make sure I have an email address in my profile to get future communications (hello, you just sent me an email).

If you've been reading the stickys about the upcoming changes you should be fairly well versed as to what to expect.