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...and now I can't find any way to even search for dates...didn't there used to be fields on the home page where you could just put in location/dates? Takes a total of five clicks to get to the part of the site where you can hit "edit" and now the date field doesn't even work. SMH.
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Has everyone received confirmation emails of recent award bookings? I've made 5 small award bookings and haven't had a confirmation email from any of them? I used to get them immediately and they haven't gone into the spam folder.
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I've been unable to search or book on Marriott.com using the Google Chrome broswer this afternoon, but Marriott.co.uk works just fine.
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Originally Posted by Eujeanie
(Post 29911146)
Ok, now what? I'd been holding a points reservation waiting until I got enough points in my account. They are now there.
I went to my reservation and it said "click here to order your e-certificate", so I did. And it looks like it wants to switch me to a cash reservation, which I most certainly do not want! How do you apply your newly earned points to an existing pending points reservation? |
And the website still continues to require multiple logging-in when you navigate to different areas or the help page.
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Originally Posted by Lizie
(Post 29912290)
Has everyone received confirmation emails of recent award bookings? I've made 5 small award bookings and haven't had a confirmation email from any of them
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Originally Posted by Tanic
(Post 29916076)
It's hit or miss now if a confirmation for award or revenue reservation gets emailed at all. Lately I have been receiving confirmations long after checkout.
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Unable to book anything so far this morning. Get all the way to Book Now, then get error message.
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Originally Posted by Michilander
(Post 29919562)
Unable to book anything so far this morning. Get all the way to Book Now, then get error message.
This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks. |
Originally Posted by RogerD408
(Post 29919595)
Be careful here. There is a possibility that the booking is in the system and the error popped up before the process closed out your session. Watch your emails and check your account often.
This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks. |
Trying to book at IND using several rates and locations and I keep getting "An unexpected error has occurred".
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Also unable to make any points bookings here, getting the same error as above. Tried 2-3 different properties in different countries. A cash stay worked fine though.
Tried with the mobile app too and it didn't let me! |
I need to transfer MR points to SPG.
Their response tweet after my inquiry about "technical difficulties" today after trying to transfer for the umptiest time: We apologize for the inconvenience, but due to a system error we are unable to complete your request at this time. Our IT team is working to resolve it as quickly as possible and we expect to have it fixed within 24 hours. |
The garbage web site won’t allow me to book anything right now, so more than $3,000 in paid stays just went to Hilton and a couple of nights to Hyatt. I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me. |
At least the website now shows hotels which are fully booked in the list, unlike what it used to do a few weeks back and hide them entirely. This was a major problem for me -- many of our office bookings are the day-of, often to new destinations, so if I don't know there's a Marriott property in the area and end up booking with Hilton/Hyatt, based on employee feedback we're probably going to go with that same Hilton/Hyatt property in that city the next time we find ourselves there.
Originally Posted by Pretzelsandpeanuts
(Post 29996958)
I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me.
Right now Marriott's website reads: "We’re not on vacation. We’re performing global enhancements to our platform to create better guest experiences. These improvements may cause intermittent Web site and Mobile App delays or outages between the hours of Friday 11pm US EST to Saturday 6am US EST" Seriously? This floors me and tells me their systems are very poorly designed. I'm running circa 2002-2004 servers (14-16 years old) and outages are less than 10 minutes when they happen, which is more than acceptable for our applications, and I try to keep those off-hours. Maybe this year we'll move to something newer that supports high-availability...who am I kidding? I've wanted to replace this for 4+ years now. |
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