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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

UA-NYC Jun 27, 2018 6:09 am

...and now I can't find any way to even search for dates...didn't there used to be fields on the home page where you could just put in location/dates? Takes a total of five clicks to get to the part of the site where you can hit "edit" and now the date field doesn't even work. SMH.

Lizie Jun 27, 2018 10:09 am

Has everyone received confirmation emails of recent award bookings? I've made 5 small award bookings and haven't had a confirmation email from any of them? I used to get them immediately and they haven't gone into the spam folder.

hockeyinsider Jun 27, 2018 1:40 pm

I've been unable to search or book on Marriott.com using the Google Chrome broswer this afternoon, but Marriott.co.uk works just fine.

Eujeanie Jun 27, 2018 2:05 pm


Originally Posted by Eujeanie (Post 29911146)
Ok, now what? I'd been holding a points reservation waiting until I got enough points in my account. They are now there.

I went to my reservation and it said "click here to order your e-certificate", so I did. And it looks like it wants to switch me to a cash reservation, which I most certainly do not want!

How do you apply your newly earned points to an existing pending points reservation?

I called in (of course the robot had no idea what I was trying to do "I think you want to cancel a reservation" - NO!!! but finally got to a human who said they did it, but it took 4 hours from the time she said it was done to when the points were taken out of my account. But the call was answered quite quickly.

rylan Jun 28, 2018 8:35 am

And the website still continues to require multiple logging-in when you navigate to different areas or the help page.

Tanic Jun 28, 2018 8:39 am


Originally Posted by Lizie (Post 29912290)
Has everyone received confirmation emails of recent award bookings? I've made 5 small award bookings and haven't had a confirmation email from any of them

It's hit or miss now if a confirmation for award or revenue reservation gets emailed at all. Lately I have been receiving confirmations long after checkout.

Lizie Jun 28, 2018 10:17 am


Originally Posted by Tanic (Post 29916076)
It's hit or miss now if a confirmation for award or revenue reservation gets emailed at all. Lately I have been receiving confirmations long after checkout.

Thank you Tanic, 'glad' to hear it isn't only me. Nevertheless it's concerning when you don't get any tangible evidence, apart from a screen print, that you've made a reservation.

Michilander Jun 29, 2018 5:47 am

Unable to book anything so far this morning. Get all the way to Book Now, then get error message.

RogerD408 Jun 29, 2018 5:58 am


Originally Posted by Michilander (Post 29919562)
Unable to book anything so far this morning. Get all the way to Book Now, then get error message.

Be careful here. There is a possibility that the booking is in the system and the error popped up before the process closed out your session. Watch your emails and check your account often.

This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks.

Michilander Jun 29, 2018 12:43 pm


Originally Posted by RogerD408 (Post 29919595)
Be careful here. There is a possibility that the booking is in the system and the error popped up before the process closed out your session. Watch your emails and check your account often.

This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks.

Thanks for the heads up, will keep an eye on it. Was able to complete the booking about an hour after I posted this, and so far there is only the one.

TSparky Jul 12, 2018 9:53 am

Trying to book at IND using several rates and locations and I keep getting "An unexpected error has occurred".

wuileng Jul 13, 2018 11:32 am

Also unable to make any points bookings here, getting the same error as above. Tried 2-3 different properties in different countries. A cash stay worked fine though.

Tried with the mobile app too and it didn't let me!

Travelomania Jul 20, 2018 1:27 pm

I need to transfer MR points to SPG.
Their response tweet after my inquiry about "technical difficulties" today after trying to transfer for the umptiest time:

We apologize for the inconvenience, but due to a system error we are unable to complete your request at this time. Our IT team is working to resolve it as quickly as possible and we expect to have it fixed within 24 hours.

Pretzelsandpeanuts Jul 20, 2018 10:02 pm

The garbage web site won’t allow me to book anything right now, so more than $3,000 in paid stays just went to Hilton and a couple of nights to Hyatt. I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me.

KRSW Jul 21, 2018 12:02 am

At least the website now shows hotels which are fully booked in the list, unlike what it used to do a few weeks back and hide them entirely. This was a major problem for me -- many of our office bookings are the day-of, often to new destinations, so if I don't know there's a Marriott property in the area and end up booking with Hilton/Hyatt, based on employee feedback we're probably going to go with that same Hilton/Hyatt property in that city the next time we find ourselves there.


Originally Posted by Pretzelsandpeanuts (Post 29996958)
I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me.

THIS! My first job was in broadcasting, and the engineers pounded into me that "it better work the first time, every time, even in the middle of a hurricane." I've always had an IT and/or electronic engineering job either as my primary or side job over the years and have kept that mentality. Sometimes I've had amazing budgets and top-notch gear. Other times I'm working with dumpster-dive equipment and a completely unreasonable budget. Corporate mergers, multiple Cat 4 hurricanes, major building remodels, even moving buildings. No matter what happened, we always made it work. There's been more than a couple of times where my networks & PBXs were the only operating internet/phones in the area.

Right now Marriott's website reads: "We’re not on vacation. We’re performing global enhancements to our platform to create better guest experiences. These improvements may cause intermittent Web site and Mobile App delays or outages between the hours of Friday 11pm US EST to Saturday 6am US EST"

Seriously? This floors me and tells me their systems are very poorly designed. I'm running circa 2002-2004 servers (14-16 years old) and outages are less than 10 minutes when they happen, which is more than acceptable for our applications, and I try to keep those off-hours. Maybe this year we'll move to something newer that supports high-availability...who am I kidding? I've wanted to replace this for 4+ years now.


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