Room options
 

My wife, who is LTPP, checked into a Marriott hotel on Monday the old fashion way, she talked to a real person. Was told where and what type of room she was getting. None of what she was told matched the room options in her account so she asked if anything else on a higher floor was available. She was told yes. So she asked why the room wasn't assigned as per her preferences. The answer was simple 'Your preferences aren't on the reservation.' So we checked her and my accounts and it turns out our preferences are all set to 'No Preference' which is totally wrong. We've tried since Monday to change them to no avail. I can set them to whatever I want and when I hit the Save button I can see all the changes disappear and then I get the following:

https://cimg3.ibsrv.net/gimg/www.fly...e74bb46493.png
Is it an isolated incident or are others having the same issue?

It was that way before August 18, unfortunately. If you have that after midnight flight problem, you have to call the airport hotel directly. I've done that a few times.

Somehow I can't even see where to sign in at marriott.com now. The Sign-In button has disappeared.

Man, my redemption stay at an Autograph has disappeared from the app. The confirmation number is showing as invalid when you type it in on the website. Legacy Starwood brand redemption stays are still there so are all the cash stays.

They're spending all this money on advertising; what must be millions and millions to promote the merge. Yet it's impossible to make a booking.
A complete disaster.

I tried to check my acct and am laughing so hard at seeing this on the MR website. Well, that's one way to fix the login issues! :D

things seem to be getting worse. first, an award stay using a Chase free night cert no longer showed the cert as attached and said I had to order the points still (still showing this). now, my other award stay (using points, which I already paid with) is showing that I need to order the points still...

I'm also dealing with a missing Chase certificate - I've tried calling but hold times are more than I can bear.

Where, exactly, on the website/my account would it show you have an active/valid certificate?

And the bloggers are silent.

Marriott.com hasn't worked for three days now. Marriott.co.uk works.

Thank you - yes, I can see it there, but I can't attach it to a reservation - either existing or new. I usually call but the hold times have been ridiculous. At least it's not lost, so I'll wait a few days or weeks. Hopefully they will be answering the phones by then.

I tend toagree as I need them to work on my reservations this week and can not get a person. With all the website and merger issues even the plat line has a 30 minute wait. I thought by now the issues would have died down, as I avoided Marriott for the week before and after the merger.

That's a shame. I frequently book cheap roadside Holiday Inn Express stays when doing long drives. It's nice to be able to pull up to the property whenever I feel tired and book from my phone without having to worry how late it is.