Unable to log in
 

I'm having some issues logging in - usually if the app is broken, I use the website, but now both are out for me. Anyone else?

• App - Stuck in the 2FA Loop. It asks for the OTP, I enter it and it spins and asks me to get another OTP.
• Website - Log in gives me {"status":null,"message":null,"messageCode":null," sessionToken":"xxxxxxx","redirect":false,"nextStat eURI":null,"componentIdentifier":"submit.login","u serIdToken":null,"consumerId":null,"rewardsId":nul l,"socialLoginCookieName":null,"socialLoginCookieV al":null,"otpRequired":true,"responseHeaders":null }
  
  Console shows: HTTP error: status code 503, net::ERR_HTTP_RESPONSE_CODE_FAILURE
  
  

[QUOTE=Antarius;34954273]I'm having some issues logging in - usually if the app is broken, I use the website, but now both are out for me. Anyone else?

• App - Stuck in the 2FA Loop. It asks for the OTP, I enter it and it spins and asks me to get another OTP.
• Website - Log in gives me {"status":null,"message":null,"messageCode":null," sessionToken":"xxxxxxx","redirect":false,"nextStat eURI":null,"componentIdentifier":"submit.login","u serIdToken":null,"consumerId":null,"rewardsId":nul l,"socialLoginCookieName":null,"socialLoginCookieV al":null,"otpRequired":true,"responseHeaders":null }
  
  Console shows: HTTP error: status code 503, net::ERR_HTTP_RESPONSE_CODE_FAILURE
  
  

Hello Antarius,

I am sorry for your frustration with this and would like to help. Please share in a private message, your full name, Bonvoy account number, a previous stay already posted to your account (hotel name and dates), and your contact email. This will be researched and you will be followed up on, regarding your concerns.

Marriott's amazing website continues to impress with its inability to function properly: when looking at the directory, there are now 119 Le Méridien hotels listed. Filter the results to show just that brand, and you count 117 listed despite the 119 mentioned. Filter them down to the 7 new mentioned properties, and only 6 come up. No idea how to find the missing straggler.

khabah

Made a few bookings and the reservation confirmation screen for each booking, I have noticed that it mentions I'm a Platinum Elite under the Allianz trip insurance ad part, even though I'm a Titanium. Everywhere else on my profile has me listed as Titanium, so just one of those annoyances that has been happening. Happened a few times in the past week as well as for the booking I had in December, although I brushed it off as maybe a one off glitch. I was a Titanium last year as well and my stay in December, the front desk thanked me for being a Platinum, which I didn't think much of, but probably related.

It's because Marriott's IT department is too _______ (cheap, incompetent, ?) to have a development platform separate from the real system. It appears that everything is done on the production system, which might explain why the site is such a disaster and glitchy. The missing property is likely a testing property, such as this one: https://www.marriott.com/hotels/trav...ower-marriott/ I looked for a Le Meridian but didn't find, but it's got to be in there somewhere.

but why would you want to? ;)

This is happening to me right now. Not in a hurry to book, so I'm going to wait it out instead of trying to book from the app. But geez, it's annoying.

I think it’s been like that for months ….

Had a couple instances with making a new reservation, having it return an error page when I get to the final step. But the reservation is actually made and shows up in My Trips.

Actually did a 2nd booking the first time it happened, as I assumed the error page meant the reservation did not go through.

This has been happening on about 20% of my reservations over the last few months.

I just updated my Marriott app on my iPhone and now the app refuses to start and keeps on crashing. Are others having the same issues?

Same here.

Thanks for confirming. Another Marriott IT disaster.

No issues here and I updated mine this morning.

I updated the app yesterday. No problem so far.