Welcome to FT!

This has been going on for several months and has been discussed in multiple threads. Some people say it works with app but not website. For others it's the other way around.

Here is a thread that just popped back up today.

Points rez available but FNA use blacked out? - FlyerTalk Forums

Just refresh the page to see certs
 

Couldn't believe this is true... but it's working for me... In another thread someone mentioned:

If you try to book a cert reservation on the website, and you get to the payment page and it will only let you use points... just refresh the page and cert options will appear.

I'll spare you my rollercoaster of emotions upon learning that.

Anyone having password issues w/Marriott Bonvoy?

it seems Marriott is actually reading these forums *and* taking action. They have fixed the issue on the booking page that shows *current* elite status, not what you would have next year based on current YTD totals.

https://cimg3.ibsrv.net/gimg/www.fly...c8b8fb708d.png
Thanks, Marriott.

-RM

Anyone having issues with the App? I tried to open up the App and it opens for a brief minute then closes. My wife went to open on her phone and it came up but asked to log in and then it said this password was part of a data leak, please change?
I went on the home PC and logged in no problem?

Having exact same issue as you. App opens, then bonks out. Web version is fine on PC.

Same here...it's been happening for several hours.

And the desktop site won't display affinity discount rates, including AAA and government. Just rack rates.

You would think that they would have addressed this issue. I, personally, do most of my booking transactions via the app and I understand nothing works 100% all the time, but I would have expected resolution or workaround by now.

worked after reinstalling app. Dev incompetence

Anyone having issues today? The app keeps signing me out and can't log in via the website.

I also can't log in. I just get a message that “Account Sign In is temporarily unavailable.”

Is there a fix to upcoming reservations disappearing from your account? I have 3 upcoming reservations. 1 of them (paid stay Luminous) fell off my account a couple months ago. My TA assures me it’s not cancelled but the Marriott site has trouble attaching it. I contacted [MENTION=10043566]Marriott Bonvoy Lurker II[/MENTION] and they are reaching out to the hotel to try to reattach as the system won’t let them do it. However, now ANOTHER reservation (points stay) has also disappeared. So frustrated!

I have no idea if this will work but try "modifying" your reservation. (I assume you have the confirmation email with the confirmation number.) Under My Trips in top right corner, it says:

• Don't see your reservation? Search by confirmation number

Hopefully that will pull up the reservation. Click on EDIT and choose the same room type again. In my case, it generated a new confirmation email. It might "re-awaken" the reservation.

NOTE; Do not do this if your points requirement has changed, unless it's decreased. ;)

Out of curiosity, has the reservation also disappeared from the app?

Good luck!

[MENTION=141514]margarita girl[/MENTION] no, the one one with the TA cannot be modified. And the one I booked with points doesn’t show up at all even with the confirmation number. It’s not cancelled, but just completely disappeared.

Well, it was just an idea. Sorry it didn't work.

Seems like the Marriott IT gremlins have taken over your account!