More issues today. Attempt to search: Our server is being stubborn, please try again

Friend just told me he can't log in either.

can't log in yesterday - after 3 attempts could log in (consistent error) THEN attempted to transfer points to miles - filled in form up to amount to transfer - put in 60k and it never showed the miles it would generate no ungrey to continue button - tried multiple times with different airlines - then gave up.

9 June - All I get when searching for available hotels is "We are temporarily unable to process requests for rates and availability." on the website and the app throws up a similar error.

Largest hotel chain in the world. The website's been a dumpster fire before the Bonvoy branding dumpster fire...and still is a problem, many years later. It's obvious at this point that Marriott doesn't care. I've tried contacting Marriott's IT department with the link the lurker provided and all they send are canned responses, usually directing me to call the 800#. I'm surprised they're not asking me to send a telex or telegram for my inquires.

A new app interface popped up today for me. I was hoping for something better - previous interface literally used jumbled languages for me depending on the page despite downloading a million times.

This new one looked nice keeps freezing on me. Can barely get it to work and it keeps shutting. Took 10 mins to get a price for a hotel

12 June -- Booked the hotel and it surprisingly worked. Tried to apply Suite upgrade certs, website choked and errored out.

I'm batting about 70% failure rate with the Marriott site these days. :rolleyes:

Buy points

I trired serval times to buy marriott points. I always get this error when accesing the buy page:

We're sorry. Something went wrong.

We're sorry, something went wrong with your transaction.


I accept cookies and tried different browsers....

Whats the problem ??

In that case, I think the website is trying to save you from wasting money on buying points...

Nope. 160 000 points for 5 nights over new year instead of 3000 USD is good.

Marriott IT. Pure and simple. Management says "they're aware" that there are problems, but I don't think they truly understand what a dumpster fire it is and just how much revenue is being lost because of it. It's been 5 years now. Can't blame it on COVID, can't blame it on the merger.

Agreed. I book a lot of travel and my plans can be rather fluid. Lately it seems like a 50/50 shot of the website working when I open the page.

About 50/50 here also if I'm going to get an error when trying to search or open something.

I am getting an error message trying to log on to the website on both mine and my wife's accounts (2 difference browsers).

Same thing with app, on 2 different devices.

Is everyone having this issue?

Quote:

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Unable to Sign In

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Same issue on my side this morning - could not log in at first and then when I was able to log in I can't make a simple reservation (2 different devices - phone or laptop).

Same issue on my end, web and mobile. I can do a new bookings search but can't log-in to my account. Overall site seems very sluggish. I hope its just some kind of operations issue and not related to the hacks other people are reporting.

Using desktop....took several tries to login, and then several more tries to make a simple 2 night reservation.
Managed in the end, but after maybe 20 to 30 mins total.