Did you apply an SNA? This has been reported to happen with migrated SPG reservations where an SNA is successful.

I've had to resort to making my reservations by telephone, just like I used to do 20 years ago. It's a big step backwards, but at least I know how to get it done!

Nope...I can't identify anything unusual about the reservation.

My two most recent reservations have never shown up on my account I entered a confirmation number to see if I could find one and it came up. Today though none of my seven reservations were on my account when logged in via the website. I just looked via app and the original 5 are there now..

I see my post has been merged with a "website issues" thread. I want to make sure it is clear that this was not just a cosmetic issue that I had, where the reservation wasn't showing up on the website, but still existed (as others have reported). My reservation was just completely gone, such that the hotel no longer had a record of it. This seems to extend beyond a "website issue".

Hit the "Activity" tab. Go to "Latest Activity". Select anything but "5" for "View Per Page" (at the bottom). Go to the next page, see it reset to "5" again. C'mon, Bonvoy- this actually used to work pre-merger!

It's getting ridiculous how often the website is down or some portion of it doesn't work. The lifeblood of a hotel chain is the ability of customers to book rooms yet the frequency of system issues errors is astounding. Not new news, but c'mon. It's been half a year since the IT merger...

Seems to be a US thing. I have talked to Apple rep last year in order to schedule Genius Bar appointment in Hong Kong: she said Kowloon Apple Store is fully booked and she can assign me time at Apple Cotai Central. Awesome, but Cotai is in Macau – another country (from immigration point of view)!

That's one email I did get. I appreciated the reminder to vote for other programs.

Tried to change a booking on the website today and I get the dreaded system down error again. In this case it's not like the grass is greener on the other side - I need to do the same on a Hilton booking and it simply can't be done.

If the major hotel chains are attempting to secure rent from their oligarchic position in the short term, it only makes them more vulnerable to a challenger in the medium term. Let's hope one turns up before too long.

I actually just voted! Marriott didn't make my top 3 in any category...go figure...

So, it's the end of the month and I'm reconciling employees' accounts and looking for missing stays (which there are plenty of!) and I come across this:

So much wrong on one single screen...
1) Multiple missing stays in just one month. Seriously, if they can e-mail me a folio, can't they keep track of it too?
2) If the last qualifying activity was on 25-Jan-2019, what was the paid stay on 12-Feb? They've had more recent stays but they're not posting.
3) Per Marriott's terms, points are good for 2 years.. there's been the Megabonus credited 28-Feb and the paid stay on 12-Feb, not to mention all of the missing stays.
4) "No account activity posted for the past 30 days". I wear glasses, but I do believe I see transactions posted within the past 30 days on there, not counting the missing stays.
5) The main website can't sort by price; apparently the rewards site can't sort by date.
6) Still can't download folios from the website.

https://cimg4.ibsrv.net/gimg/www.fly...a20ed46333.jpg

Yes, we on FT squabble about breakfast offerings, absolutely idiotic / ham-fisted marketing campaigns, and the type of soap in the bathrooms, BUT, Marriott's blowing the basics here -- being able to find a hotel & book it...reliably. This isn't some start-up trying to do something which has never been tried before on a shoe-string budget. This is a company with $23BN in revenue.

Seriously, how do these people keep their jobs? And for how much longer does Marriott expect this crap to go on? I started noticing problems well before the merger. It's only gotten worse since.

Hearing things like [MENTION=54520]ikwia[/MENTION]'s disappearing reservations really concerns me, as many of my reservations are last-minute, into cities and hotels which are 100% full. Bonvoy now means "don't even bother giving business to us if you absolutely need a hotel room."

Sadly (call me a cynic) I don't think any of it matters until they lose some (hopefully many) BIG accounts that show on the bottom line - it's all about the money!
I'm sort of enjoying the freedom to explore independent hotels whereas I used to basically only book spg when I could. As a LTT it is a shame, but I'm finished fighting and paying into a company that considers me "noise".

Recently I somehow got 17 nights added on my account for this year, but not to my lifetime stats. I have no idea why, but I don't think it matters as I'm Lifetime Titanium.