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-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

Tanic Feb 28, 2019 11:44 pm


Originally Posted by stimpy (Post 30834181)
Recently I somehow got 17 nights added on my account for this year, but not to my lifetime stats. I have no idea why, but I don't think it matters as I'm Lifetime Titanium.

Nights from the bonvOy credit card?

stimpy Feb 28, 2019 11:48 pm


Originally Posted by Tanic (Post 30834261)
Nights from the bonvOy credit card?

15 nights is for the new luxury card, right? I just have the old SPG Amex which used to give 5 nights as I recall.

Sorry I meant to say 15 rather than 17 above.

Tanic Feb 28, 2019 11:50 pm


Originally Posted by stimpy (Post 30834271)
15 nights is for the new luxury card, right? I just have the old SPG Amex which used to give 5 nights as I recall.

I think all the CCs are now 15 nights, but they don't multi stack like they did pre-bonvOy.

stimpy Mar 1, 2019 12:05 am


Originally Posted by Tanic (Post 30834277)
I think all the CCs are now 15 nights, but they don't multi stack like they did pre-bonvOy.

OK then. Sorry to bother this thread.

Except the website *should* update the activity page to show the 15 nights being added to my account and why.

RogerD408 Mar 1, 2019 12:29 am


Originally Posted by stimpy (Post 30834311)
OK then. Sorry to bother this thread.

Except the website *should* update the activity page to show the 15 nights being added to my account and why.

Agreed, but transparency is not an attribute one can assign to Marriott.

UA-NYC Mar 1, 2019 6:39 am

I will assume many others have the same issue I have where it is bombing out on showing any posting activity (even though it shows qualifying activity in the past week). Not just a browser issue either...man I despise this company

KRSW Mar 10, 2019 9:09 pm

" We are temporarily unable to process requests for rates and availability." Aww, not this crap again!!! Over to Hilton.com I go.

margarita girl Mar 11, 2019 1:51 am


Originally Posted by margarita girl (Post 30747148)

Here's another one for you. I made 2 reservations today. In both cases, it was showing my credit card number on file, but when I clicked BOOK, the card was no longer there and I had to re-enter the information. (This has happened before, but I would just start over and the card number was there. Today, even when I started over, the card number disappeared during the booking process.)

This problem has NOT been fixed yet! Very annoying.

barracuda93 Mar 11, 2019 9:09 am

Today I cannot even log in on Safari. Had to use Chrome.

tfong007 Mar 11, 2019 9:16 am

What I dont get is why I need to enter my username and pw each and everytime I log in? Regardless of clicking the remember me button.

l380 Mar 11, 2019 10:02 am

Error on Activity Page...
 
Very frustrated with their IT....

First, the points from my last transaction disappeared from my account but the activity remained on the profile.

Second, I have one missing that still hasn't posted since I checked out on March 1.

Then on March 7, the activity page won't load up on all devices... My activity's last update was on March 7.....
On PC, it shows "We’re temporarily unable to display the information you requested.Please try again later."
On iPhone, it shows "Error. This service is temporarily unavailable. But dont worry. we are on it. Please try again later".
On Android, it shows "There seems to be a connection problem. Please wait a moment and try again."

Is anyone else experiencing similar issues? How long should I wait until I ask them for help?

stimpy Mar 11, 2019 10:30 am


Originally Posted by l380 (Post 30873194)
Is anyone else experiencing similar issues? How long should I wait until I ask them for help?

Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.

Marriott Bonvoy Lurker Mar 11, 2019 10:56 am


Originally Posted by stimpy (Post 30873354)
Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.

Trust me when I say this...we have not abandoned anyone and our inbox suggests that no one else seems to be having trouble reaching us via email.

Maybe try sending a new test email at some point today. A fresh one with no attachments.

stimpy Mar 11, 2019 11:39 am


Originally Posted by Marriott Bonvoy Lurker (Post 30873471)
Trust me when I say this...we have not abandoned anyone and our inbox suggests that no one else seems to be having trouble reaching us via email.

Maybe try sending a new test email at some point today. A fresh one with no attachments.

OK, resent. There are no attachments.

Thanks!

Marriott Bonvoy Lurker Mar 11, 2019 12:27 pm


Originally Posted by stimpy (Post 30873680)
OK, resent. There are no attachments.

Thanks!

No message received. Try sending an new email using the email address associated with your Marriott Bonvoy account. Do not re-send a prior message or forward a message that may have been sent to another team.


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