No, but I have been communicating with William and my Ambassador on that issue. They are working on how to modify pre-paid reservations, as Marriott did not have that option in their system while Starwood had built in a door for SNAs. We just have to wait and, maybe, to remind them from time to time, so the IT company in charge can feel a little pressure.

I am still surprised that Marriott did not put in place a replacement system (with less IT and more with communications between booking agents and hotels) while the work is in progress.

I had no problem applying SNAs toward a booking made with points - only pre-paid reservations seem to be the problem.

Thank you for your suggestion, though.

This has been a known issue for prepaid reservations for at least 6 months. We all know how amazing Marriott's IT system is (and not in a good way). If you think the issue will be solved in the next week, might as well wait.

Otherwise, I'd suggest the fix that European Pete found. The other thing you could do is refer your ambassador to the wiki here, tell him/her to read the last paragraph and apply the SNA.

https://www.flyertalk.com/forum/marr...thread-67.html

On the website booking page...

Hotel Cancellation Policy
About this reservation:
You may cancel your reservation for no charge until April 12, 2019. Please note that your prepayment for this special rate is non-refundable.

So which is it?

It worked!
 

The trick worked :). Thank you for insisting, Margarita Girl.

And thank you to European Pete!

Impossible to log in marriott.com - luckily I did the above before the latest website's issue.

I'm glad I'm not the only one. I haven't been able to log in all afternoon today. (worked fine last night). Luckily, I can access the iOS app with no problems.

Couldn't log in on Chrome, but it worked on MS Edge.

It seems that the website now works on all browsers.

I mean, honestly. When is enough, enough? The level of incompetence within this company, is mind-boggling. Not working on the app, either.


https://cimg7.ibsrv.net/gimg/www.fly...680afd3c75.png

Anyone having issues? I've got like 10 bookings to make and keep getting "error occurred" messages at various stages of the booking. Also - tried to submit online form to report my issues, and that also returned a server error :rolleyes:

I got an 'unexpected error' when trying to update an existing booking.

Yes I'm having issues today. I have tried both of my browsers (Safari and Firefox) and am unable to search for a property (the city and date fields won't populate). I've tried while logged in and logged out (no problems logging in). I saw a recent post about clearing caches and cookies...really? Why should customers have to troubleshoot this? No other website has ever given me the problems that Marriott.com has had in the last year.

MTA: I did go to the trouble of figuring out how to clear my cache and restarted the browser. Still can't search for a property.

I was successful with some of the properties I needed to book after waiting a while, but one specific property, no dice, BUT, was able to book via the mobile application. Ridiculous. Starting to regret this change from IHG to Marriot/SPG...

Crooked chain with ignored request and too many hoops for cancellations
 

I don't typically book Marriott properties (except when I get them through Priceline Opaque) for no real reason other than that I've simply focused on other programs over the years. Anyway, a rare situation came up where I had a reservation at a property in June booked at Marriott.com. I found an alternate property that I preferred, so I needed to cancel it.

I tried to cancel at the Marriott.com site but two consecutive days I got errors when I clicked cancel.

Finally I called the 1-888-236-2427. After about a 10 minute hold I got a representative. He pulled the reservation and said it was cancelled. I asked him for a cancellation number and he said that typically they send an e-mail confirming the cancellation but he did not have a cancellation number. I need some sort of proof because this is a $400 rack rate room and since I am cancelling well within the cancellation period I wanted proof of cancellation to keep for my records.

I check hours later and that e-mail never came. I go back to the Marriott.com website and the reservation still shows as active. I try to click cancel. Error again.

So I call again. The representative says the reservation shows as active. I am then asked if I want to cancel it. This representative cancels it, asks me if I want the cancellation number, then tells me an e-mail will go to my e-mail address showing the cancellation. That e-mail came right as we were wrapping up the call.

I've cancelled lots of rooms over the years with Hilton, IHG, Choice... never have had to go through this amount of hoops to do a cancellation. With those chains, it has always been as simple as going to the website and the cancellation is just done immediately. With Marriott, it seems to be different. First a non-functioning website, then a representative who fails to cancel it when asked, finally on an additional call the cancellation gets done. Is this typical?