Ridiculous.
This HAS to be costing them millions in lost bookings/revenue, no?

Have they even addressed/acknowledged this issue publicly yet?

So there used to be a way on this POS site to show all hotels in a search, even those sold out...IIRC it was a very basic toggle along with price, distance, etc. I can't figure out a way to do that anymore...did that go away?

That was another one of the casualties when they let Fisher-Price optimize the website for millennials. After all, why would you ever want to know if there are other Marriott properties in the area for future stays?

Was trying to make a reservation at a CY in Norwood, MA....that I know exists. I typed in Norwood, MA in the search and it gave me a bunch of Boston hotels. not the CY i needed.
I noticed my corporate code was entered, when I removed it and searched again, the CY showed up.

I understand maybe the CY wasnt participating in corporate discounts, but shouldnt it have displayed the hotel anyway?

Wow...just brilliant. One of the benefits of the SPG "grid" approach (in addition to being able to display 4 rates at once) was being able to see how many properties in a market were sold out, which was a good proxy for when one needed to book a room by.

Still a mess today. Trying to sign in and getting message that info is wrong-but also getting a "welcome back Russell' . I am not Russell

I said "screw it" after fighting with the broken website & completely unreasonable phone wait times and just booked next weeks' rooms for my office at non-Marriott properties. It just wasn't worth the hassle. We're small fish compared to some of Marriott's customers, but I'm sure we're not the only ones who did this.

There must be some nonMarriott OLTA websites that let you search only for Marriott family and show hotels that aren't available.

I got Jessica today, too. Nice to meet me, me!

I hope everyone is tweeting Marriott and also emailing them:

[email protected]

Website is broken YET AGAIN... can't log in, gives name of somebody else and password error. What a joke. This should be an embarrassment to Marriott.

It's gone. However they have not completely broken the Marriott app yet and it does display sold out/unavailable hotels.

"have not completely broken" is probably the correct terminology. At least for the Android version, it's slower than snot and guzzles battery like nothing else when using it. I lost 3% battery just doing online checkin last night, no other functions used. Other than something like using your phone to unlock your door, there's nothing the app does which a well-coded, lightweight mobile website couldn't do better.

Just when Marriott was making progress with sending out folios morning-of checkout too...three stays, three different brands this week, no e-mails morning of or any yet at all. Shame.

You definitely want to get those receipts. One of my stays had a substantial overcharge which was discovered when I was able to finally download the bill days after checkout. To make matters worse, the FD could not handle their billing error "since I took so long to call about it". :mad: Had to do a bank chargeback.