just wait until Aug 18, when they do the official merger. Unless they plan on standing up an entirely new website, its going to be a cluster logging into these systems and displaying the data

I've been having issues downloading my bill from the activity part of the site. Anyone else come across this?

Considering people have spotted Sheraton listings on the Marriott.com, we're going to be stuck with this terrible website for many years to come.

Reservations not showing in Marriott app or online!
 

Could it be that the reservations didn't have your Marriott number?

Had this happen last week with 3 reservations - 2 @ Stamford Marriott and 1 @ New York Renaissance 57. I had to cancel one of the Stamford reservations and ended up calling the Platinum line to do so. I could NOT see the reservations in my upcoming stays online or in the app. I am seeing some future reservations showing up twice in the app (but not online)

Inconvenient for sure....

I have had this happen several times, always with reservations that start with the digit 9. Marriott reservations start in the 700 range for the first 3 digits and then the system moves up through 999 before restarting again at 700. The missing reservations are always in the 900-range of reservation numbers. I have had at least a dozen of those. The property always has the reservations and if you actually search for the reservation using the reservation number, last name and check in date, it will show up on the website, but indeed not in your reservation list.

These issue are due the merge happening on the 18th, unless its urgent just wait a while, particularly if you see the issue 9PM - 6AM EST when they have announce they are working on the system.

Anyone having the same issues with platinum amenity points (i.e. taking points instead of the $10 credit) posting? My past two (and likely three after today) stays show zero (0) "Extra" points even though I requested points as my amenity:
https://cimg2.ibsrv.net/gimg/www.fly...f7aa5a40a3.jpg

Others seeing the same issue?

David

Same issue! Called in to get it fixed and they said they have a computer glitch! Scares me to think what kind of glitches there will be when both program are merged!

Same issue for me...not getting Plat Welcome points. Interestingly, the rep would not just add them. Said she had to call each of the hotels to get the points issued.
Going to have to watch these carefully...
Crazy.

Anyone else have corruption on their Ritz Carlton or MR Account?
 

For a few years, I've had a few issues with my Ritz Carlton (currently Platinum) account and they've recently gotten worse. In summary, my issues are:

1. Never receive notification of promotions like MegaBonus or, in the past, certificate nights. I used to be able to see the promos posted on FT and then go to the link, but that stopped with the last two. I can't link through to Promotions Central or anything when signed in. I do get reservation confirmation and "Plan for Your Stay".
2. I have never reliably received the automated emailed folios from hotels at check-out. I stop by front desk and request they be manually emailed and when they try through the system, it doesn't work. The only way it works is when they download and then use the hotel email accounts to send to me.
3. I can't download folios from the Marriott web page (account activity > download folio link). I have tried on any combination of Mac, Windows, Safari, Chrome, Firefox and IE. It never works.

I am signed up for all emails possible, and have been. It's really getting frustrating and I know I've missed out on points because I can no longer register for promotions. I have called support and they say it all looks good and then manually register me, but it's getting annoying and sometimes I simply don't know what I'm missing.

Has anyone else seen this?

New Marriott Rewards Number and now can't login
 

Earlier today I got email that I'm being assigned as of today a new account number and I needed to activate it. I was in middle of booking reservations (before the category goes up over the weekend) and ignored it. I just tried to login again and I can't so I then went back to the email and clicked on "Activate my new number". Still can't login. This is not good. Any suggestions? I don't want to call and wait on hold to get a non-answer.

Are you sure this wasn't a scam? How much personal information did it ask for? I can't think of any reason why Marriott would want to assign you a new number unless you requested a new account. What was the reason they gave as to why you were being assigned a new number?