Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jan 29, 2018, 5:42 am
#1771
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
as Vanessa already mentioned, your feedback is registered correctly and you can be assured that Customer Relations will get back to you as soon as possible. Please remain patient until they contact you.
Jens
Jan 29, 2018, 5:42 am
#1772
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hello LufthansaGermanAirlines,
I would be grateful if you could update me on the status of FB ID 31491392 I submitted online in the middle of December. More than a month on, and after several email and DM reminders, I still have not received any reply, which I find unacceptable. FYI another airline which had been involved in the same incident has been very responsive and I have been able to receive all the documents I needed from them within 2 weeks.
Many thanks for your help in advance.
I would be grateful if you could update me on the status of FB ID 31491392 I submitted online in the middle of December. More than a month on, and after several email and DM reminders, I still have not received any reply, which I find unacceptable. FYI another airline which had been involved in the same incident has been very responsive and I have been able to receive all the documents I needed from them within 2 weeks.
Many thanks for your help in advance.
we don't have insight in the feedback handling but I can confirm that Customer Relations received your emails. My colleagues will get in touch with you as soon as possible.
Jens
Jan 29, 2018, 5:01 pm
#1773
Join Date: Oct 2012
Posts: 52
Hello Poolek,
My apologies for the long wait, I have sent my colleagues an urgent reminder and asked them to get in touch with you as soon as possible. In the meanwhile, may I kindly suggest that you please refrain from re-submitting your request, as the cross-referencing of your duplicates may prolong the handling time. Thank you.
Kind regards,
Heloisa
My apologies for the long wait, I have sent my colleagues an urgent reminder and asked them to get in touch with you as soon as possible. In the meanwhile, may I kindly suggest that you please refrain from re-submitting your request, as the cross-referencing of your duplicates may prolong the handling time. Thank you.
Kind regards,
Heloisa
despite your immediate reaction to my post last week, I still haven't got any reply regarding my case. As per EU law, if the compensation claim/complaint is not reviewed nor answered within 30 days of posting, then it is automatically resolved as requested by the applicant. Therefore my case should have been already resolved and EC 261/2014 compensation should have been credited to my bank account, which I already provided. Why does it take so long to process?
Kindly,
P.
Jan 30, 2018, 6:45 am
#1774
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Heloisa/LH FT Team,
despite your immediate reaction to my post last week, I still haven't got any reply regarding my case. As per EU law, if the compensation claim/complaint is not reviewed nor answered within 30 days of posting, then it is automatically resolved as requested by the applicant. Therefore my case should have been already resolved and EC 261/2014 compensation should have been credited to my bank account, which I already provided. Why does it take so long to process?
Kindly,
P.
despite your immediate reaction to my post last week, I still haven't got any reply regarding my case. As per EU law, if the compensation claim/complaint is not reviewed nor answered within 30 days of posting, then it is automatically resolved as requested by the applicant. Therefore my case should have been already resolved and EC 261/2014 compensation should have been credited to my bank account, which I already provided. Why does it take so long to process?
Kindly,
P.
Feb 4, 2018, 4:44 am
#1775
Join Date: Feb 2018
Programs: Miles & More
Posts: 2
Help with Feedback
Dear LH Lurker,
May I ask for your help in getting response from Lufthansa?
On 06th December 2017 I submitted Feedback ID 31456223, but no response has been provided since then and, to be honest, I'm not really sure about the procedure I have to follow in order to know which is the current status of the claim.
Many thanks for your support,
Ricard.
May I ask for your help in getting response from Lufthansa?
On 06th December 2017 I submitted Feedback ID 31456223, but no response has been provided since then and, to be honest, I'm not really sure about the procedure I have to follow in order to know which is the current status of the claim.
Many thanks for your support,
Ricard.
Feb 5, 2018, 5:47 am
#1776
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear LH Lurker,
May I ask for your help in getting response from Lufthansa?
On 06th December 2017 I submitted Feedback ID 31456223, but no response has been provided since then and, to be honest, I'm not really sure about the procedure I have to follow in order to know which is the current status of the claim.
Many thanks for your support,
Ricard.
May I ask for your help in getting response from Lufthansa?
On 06th December 2017 I submitted Feedback ID 31456223, but no response has been provided since then and, to be honest, I'm not really sure about the procedure I have to follow in order to know which is the current status of the claim.
Many thanks for your support,
Ricard.
Hello ricardb,
apologies for the long handling time of Customer Relations. I will send my colleagues a reminder and ask them to contact you as soon as possible.
Jens
Feb 10, 2018, 10:14 am
#1777
Join Date: Feb 2018
Programs: Miles & More
Posts: 2
I appreciate your support, but, one week more, and unfortunatelly I have not received any answer yet from Customer Relations... just silence....
Many thanks,
Ricard.
Feb 12, 2018, 8:00 am
#1778
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
while disappointing indeed, we don't have any further option to speed up your case's handling. An escalation was sent out last week. I'm very sorry and hope that you will be contacted soon.
Best, Katharina
Feb 12, 2018, 8:22 am
#1779
Join Date: Aug 2016
Location: Germany
Programs: Miles and More, IHG,Hilton Honors
Posts: 116
Dear Lurker,
any chance of an update? its been 1 month and counting.
best wishes
any chance of an update? its been 1 month and counting.
best wishes
Feb 14, 2018, 5:42 am
#1780
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Feb 15, 2018, 9:56 pm
#1781
Join Date: Oct 2012
Posts: 52
Lufthansa and this thread are a joke. It’s been more than 2 months since I have sent my email to the customer service and no reply till today. Despite LH lurker’s assistance and calling the German customer service hotline. I have a Silver A* status and no-one gives a sh*t about it. I’ll never choose Lufthansa again for any of my self-financed private trips. You are just too busy with changing your livery to a more boring one than paying attention to loyal customers.
Feb 16, 2018, 7:26 am
#1782
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Lufthansa and this thread are a joke. It’s been more than 2 months since I have sent my email to the customer service and no reply till today. Despite LH lurker’s assistance and calling the German customer service hotline. I have a Silver A* status and no-one gives a sh*t about it. I’ll never choose Lufthansa again for any of my self-financed private trips. You are just too busy with changing your livery to a more boring one than paying attention to loyal customers.
As Heloisa has already forwarded your case to Customer Relations, there's nothing else we can do from here to assist. Apologies for the long handling time.
Vanessa
Feb 17, 2018, 2:22 am
#1783
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
Feb 20, 2018, 3:45 am
#1785
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
I am sorry to hear that the matter hasn't been clarified yet. My colleagues have tried contacting you by phone a couple of days ago but, unfortunately, they couldn't reach you. I have now asked them to get in touch with you again as soon as possible.
Kind regards,
Heloisa